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Employee Relations Manager

Dubai, Emirate of Dubai, United Arab Emirates
May 27, 2020

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Address Dubai United Arab Emirates




Business Strategy Leadership people Management Currently working as a Senior HR Manager for Middle East and Africa region at Agility Defense and Government Services

– Food Rations Contract with United Nations Support Office in Somalia. I’m managing three regions (UAE, Somalia and Kenya).

I’m running HR operations and developing strategies for the middle eastern Africa Region with specific focus on recruitment, learning and development, job analysis, competency mapping, organizational design and succession planning . I maintain a level of subject matter expertise and I’m responsible for the development of strategic HR approaches for talent management and development within the MEA region. CORE COMPETENCIES

Strategic Human Resources Planning

Total rewards

Employee Relations, Diversity & Inclusion

Performance Management

Talent Management, Succession Planning, Training and Development, Change Management Restructuring & Re-Engineering

Merger & Acquisitions Restructuring

National Employment Law Expertise

International Organizations (United Nations)


Agility Defense and Government Services – UNSOS Rations Contract (United Nations Support Office in Somalia). June 2019 – Present

Achievements :

Drafted HR Policies & Procedures and SOPs in line with ISO Requirements.

Employee Handbook- DGS MEA

Competency Mapping, Job Families, Job Descriptions – MEA, Organization Design.

Established Oracle HRMS & People wise Systems from Scratch.

Annual Performance appraisals across Middle East and Africa, guiding, training and assist HODs in conducting the PR Exercise.

Created the Recruitment process ensuring quality candidates are sourced in a timely manner and within budget boundaries.

Excellent Human Resources Library of Documentation (Standard templates of Company’s Official correspondence: Agreements, Contracts, and Letters, etc.)

Accurate and timely closing of payroll every month.

Provide consultation to employees and Heads of Departments, and in relation to contractual compensation & benefits, labor law, policies and procedures, and HR best practices

Continuous Liaising with Heads of Departments and Assistants to ensure understanding of Human Resources policies and procedures and compliance.

Keep HOD updated with legislation changes within UAE/MEA and informs all concerned. AWJ INVESTMENTS LLC

Senior Talent Manager

February 2018 – June 2019

Achievements :

Developed Learning & Development Strategy.

Developed Employee Engagement Strategy.

Learning & Development Programs.

Talent Assessments.

OD, Job analysis and Job descriptions

Talent Acquisition & On-boarding.

Juma Al –Majid Group, UAE

July 2015 – February 2018

Human Resources Manager and Head of Talent Management Summary :

Juma Al Majid Group was born of one man's vision, enterprise and drive it had a modest start in the year 1950. Juma Al Majid partnership ventures' operate in the fields of shipping, construction, food-Imports, general trading, travel and other industries. It is also active in financial investments and portfolio management across the region and globally with a revenue of 2.0 Billion USD.

Reporting Line : Chief Operating Officer

Head Count: 3,500 Employees

Job Responsibilities and Duties:

Strategic development and execution of HR activities including planning, Talent Acquisition Development and Training, Organizational Development, Performance Management and Rewards Management.

Provide Exceptional Day to Day guidance to the Business Directors.

Develop an effective organizational Structure and manpower plans and execute it in line with the required business needs.

Continuous enhancement of Communication Protocols and ensure that the most effective communication technique are in the workplace.

Effective Management of Budgeting Process.

Provide top management with the needed reports and analytics and ensure it is discussed in timely manner.

Continuously update the TNAs and the required training programs by businesses and ensure that talent management objectives and duly met.

Handling HR /IT Projects including Talent Acquisition Solutions, E-learning Portal, Performance Management System etc.

Excellent relationship Building with internal and external Stakeholders.

Serves as an esteemed Advisor /Consultant and Business Partner by providing an Ultimate powerful HR counseling and leadership to the Business Directors across the Organization.

Effective Employee Relations Management.

Conduct analytics to better serve the business across the organization including Talent /HR Analytics, Age Staffing Breakdown, Average Workforce Tenure, Operating Profit Per FTE, Operating Expense Per FTE.. etc MARSA Management Consulting

2012 - 2015

HR Consultant

MARSA Management Consulting is considered to be one of the fast growing Management Consulting firms in Jordan and is specialized in offering distinctive HR and General Management consulting services to different industries, it was founded in Amman by young entrepreneurs back in 2013. Reporting Line : Managing Director

Projects :

Different Consulting Projects with governmental and SME’s in GCC and the Middle East Region in various Strategic Areas: Change Management, restructuring, Process Re-engineering, competency mapping and Job Analysis, Job Families, recruitment and Training.

Arab Bank PLC, Amman, Jordan

2007 - 2012

Regional HR Officer – MENA : 2007 – 2012

Summary :

Established in 1930, Arab Bank headquartered in Amman, Jordan is the largest global Arab banking network with over 600 branches spanning five continents. Arab Bank is also present in key financial markets and centers such as London, Dubai, Singapore, Geneva, Paris, Frankfurt, Sydney and Bahrain. Job Duties and Responsibilities:

1. Built and maintained a long term strategic relationships with the country HR Managers in MENA Region. 2. Effectively executed related HR activities and programs to achieve the desired business goals and objectives. 3. Participated in Manpower planning and Talent Acquisition process from sourcing to selection and on boarding. 4. Conducted regular visits to Analyze and review HR needs and requirement across Arab Bank MENA 5. Continuous revision and enhancement of Internal Policies and procedures. 6. Revision of Pay scale and annual remuneration process. EDUCATION

Developing People Globally – United kingdom – Manchester - 2017 CIPD

Cambridge University of London, United Kingdom 2008 IT Diploma

University of Jordan, Amman, Jordan: 2007

Bachelor of Literature : Modern Languages Italian & English ADDITIONAL CREDENTIALS




Microsoft Office, Internet Explorer, Outlook, Taleo, PC Recruiter, Vurv, AIRS (SourcePoint), Send outs/Bullhorn, LinkedIn Recruiter

Workface Analytics – Fleming – Dubai

Project Managements Course – Arab Bank

IT Diploma – Certified by Cambridge University of London, United Kingdom 2007 Business Writing Progress Training – Arab Bank

Time Management – Arab Bank

Communication Skills – Arab Bank

Quality Management – Agility Defense and Government Services. PMP- Agility Defense and Government Services.

English (Fluent), Arabic (Native), Italian (Working Knowledge), French ( working knowledge)

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