Assistant Customer Service

Curriculum Vitae of Jignesh Mehta

Supervisor / Administrator / Saudi Driving License holder

PERSONAL INFORMATION

Name : Jignesh Mehta

Date of Birth : 26

th

Apr 1981

Nationality : Indian

Marital Status : Married

Language Proficiency : English, Hindi, & Gujrati

Passport Details : S5116238

Iqama Details : 247-***-****

Iqama Expiry Date : 7th

October 2020 (20-02-1442 – Hijri Calendar Date)

Email Address : *******@*****.***

Mobile Number : +966-*********

WhatsApp Number : +91-913*******

PROFILE SUMMARY

To obtain a position with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends with 12+ years of experience of Managerial, Administration

& Secretarial work. And to be a part of the team those dynamically works towards the growth of the organization and meets the challenges of today’s competitive world and successfully achieve the goals.

KEY SKILLS & ATTRIBUTES

• Team Player

• Good Knowledge of Computers

• Excellent Communication Skills

• Conscientious & Enthusiastic

WORK EXPERIENCE (IN SAUDI)

Company Name: Ajmal-Al-Hedab Company

Designation: Assistant & Field Coordinator

Duration: From July 2019 to Present Day

Job Role in Ajmal-Al-Hedab

• Expertise in Administration, record keeping of bills from Crushers and receipts from on-site foreman and Truck drivers.

• Marketing & Start-offs: Negotiations rates with Crushers companies and Clients for the supply of backfilling materials – Aggregate, Sand, Sub-base, Base-course, Rip-Rap. Administration:

• Making quotations and timely submitting the same to potential clients for getting PO.

• Generating more business of backfilling material by marketing and visiting different companies.

• Making VAT invoices after supplying the agreed quantity (in M3) of backfilling materials.

• Scheduling follow-up on payment after submitting invoice and getting a cheque would be the last step for this process.

• Creating a record of investment, expenditure and profit for the business. Company Name: ICON General Contracting

Designation: Freelance Document & Data Assistant

Duration: From Feb 2020 to Present Day

Job Role in ICON General Contracting

• Making quotations, Invoices and maintaining records of the same in hardcopy and digital format.

• Follow-up on pending payments and creating a record of investment, expenditure and profit for the business.

WORK EXPERIENCE (In India)

Company Name: Concentrix Daksh Services India Pvt. Ltd. (Previously known as IBM Daksh Serv. Pvt. Ltd.)

Designation – Assistant Manager (Level 9A) Operations Duration: From 8th

March 2007 to 3rd

December 2018

Experience: 11 Years and 9 months

MAJOR ACCOMPLISHMENTS AND STRENGTHS

• Expertise in Administration, stock records & Secretarial works.

• Excellent verbal communication skills and good learner.

• Ability to meet deadlines and work under stressful situation.

• Good Analytical and Interpersonal skills.

• Ability to grasp kind of work effectively and perfect.

• Hard working and self-confident with strong but flexible character.

• Sincerity to work, self-disciplined, hardworking and punctual. Responsibilities

• Keeping client documents to a safe drive and updating the same as per company’s code policy.

• Create and maintain electronic and paper filing systems for correspondence, invoices, timesheets and other communications both incoming and outgoing.

• Organize and set up conference calls, video conferences, meetings and arranging the scheduling, invitations and confirmations of meetings and booking of appropriate boardrooms for senior management.

• Ensure proper document control support & transmittals to be signed by concern persons.

• Welcome guests and clients and guide to appropriate meetings offering assistance, directions and advice where needed.

• Manage phone calls and correspondence (e-mail, letters, packages etc.).

• Employee overtime entries and monthly submissions to accounts for overtime payments for employees.

• Handling a team of 20+ people.

• Making weekly presentation for team performance and working towards high call drivers.

• Handling concerns and issues of the team and collaborating with various departments to get the issues resolved for the team.

• Take appropriate action to rectify any employee concern whilst maintaining good relationships and take steps as per the policies set by the company.

• Achieve floor target and appreciate performers on weekly as well as monthly basis.

• Closely follow company policies and procedures and mirror the same to the team mates to ensure there is no discrepancy towards company or client data handling.

• Ensuring hygiene and other metrics are being followed within the team.

• Shouldering other colleagues and WFM in making client reports.

• Collaborating with Quality Team to ensure correct process is being followed.

• Attending various weekly client calls to discuss on changes and updates in the process and procedures. Give business inputs to clients that would benefit them and to the process.

• Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

• Maintaining high discipline and norm adherence, coordinating with cross-functional teams to improve customer service delivery & operational efficiency. Building close coordination with seniors for providing inputs to achieve greater process control & end to end complaint resolution.

• Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer requirements, thereby ensuring a positive customer experience. Recognition

• Best performer award as Customer Service Advisor, as Subject Matter Expert (3 times between 2012 and 2013) and have also been recognized as best Team Leader.

• Won ”Sparkle Award” from Virgin Media client as “Star Performer” for the year 2012. Only 16 people (Including On-shore and Off-shore employees) had won this yearly award from around the various centers of Virgin Media all around the world. These Sparkle winners were invited to the United Kingdom (UK) to receive the award.

• The “Sparkle Award” was given by the CEO & Founder of Virgin Company – Sir Richard Branson EDUCATIONAL QUALIFICATION

• Intermediate Higher Secondary Certificate, Maharashtra – India in year 2000

• S.S.C – Board of Secondary Schools Certificate, Maharashtra – India in year 1998 CERTIFICATIONS

• Experience Cum Relieving certificate from Concentrix Daksh Services India Pvt. Ltd.

• HSC and SSC Marksheets.

I hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

Jignesh Mehta

Date:

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