Customer Service Collector

Carlos E. Torres

**** **** ******

San Fernando, CA 91340

Cell# 818-***-**** – addf27@r.postjobfree.com

OBJECTIVE

Seeking an opportunity as a collector in a company which offers training, opportunity of growth and the ability to utilize my past experience and education.

QUALIFICATIONS

● Over 15 years of collection experience

● Excellent communication and time management skills, excellent skip tracing skills, call center experience

● Bilingual / English and Spanish

● Bilingual /Collection Training/FDCPA Training, Microsoft Word, Excel, Vantage, Phone System EMPLOYMENT

04/2019 - 03/2020 MotoLease / Inglewood, CA

Recovery Collector

● Collect on accounts that are 41 days past due, make payment arrangements and skip trace. Also I work in a call center environment so I am constantly getting customer service calls as well. 07/2018 – 12/2018 Premiere Auto Credit / Van Nuys, CA 60+ Day Collector

● Collect on 60+ days accounts and vehicles that are out for repossession skip trace so I can located vehicle and the customer.

01/2015 – 06/2018 800LoanMart / Van Nuys, CA

60 Day Collector

● Collect on 60 days accounts, on Primetime for 2 hours a day and the rest working on my own queue and skip tracing.

01/2010 -12/2014 WestLake Financial / Los Angeles, CA 30 Day collector / 60 Day Collector / 90 Day Collector

● 30 day collector I would manage a high volume of accounts ranging from low to high risk.

● 60 day collector I would contact customers and place accounts out for repossession.

● 90 day collector I would skip trace accounts and contact customers, if the vehicle was repossessed I would contact the customer to make arrangements for them to get their vehicle back. 01/2008 -12/2009 Bank Of America / Westlake Village, CA Loan Representative

● Service mortgage loans, I would bring the account to current status and provided loan modification updates. EDUCATION

1997 - 1998 Glendale Community College Glendale, CA General Education

1993 - 1996 Herbert Hoover High School Glendale, CA Diploma

References available upon request

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