CURRICULUVITAE

PALLA MURALIDHAR RAO

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Hotel White Canvas Bangalore

Mobile: 799-***-**** mail: addf1f@r.postjobfree.com

Operational Manager/ Front Office Manager 4*

A Proficient Leader with 16 years Entrepreneurial Experience as a Front office Manager,Duty Manager, Front Office Sales & Reservations operations,

A passionate hotelier striving to exceed guest expectations at all the times,Ability to optimize peak performance from Sub-ordinates to achieve and surpass personal and corporates goals.

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Professional Expertise

Receiving telephone calls and answering the calls in a prompt manner. Transfering the calls to the particular department. Receiving all front office/reservations related e-mails and replying them accordingly. Making room reservations over telephone or fax message and also through e-mail & other online sites. To arrange a drop or pick up of all the mails & couriers from front desk to other departments and Head office. Handling of cash and foreign currencies and Exchanging. Checking-inn & checking- out, Upon arrival of the guest in the hotel, greet the guest and take valid Id/passport For the checking in procedures and also scaning of the said document for the C.I.D data entry report simultaneously Along with checking inn the guest.

Making invoice’s and sending them to the particular r tour/travel or the corporates companies. Lastly also perform’s the job of a Night Auditor when ever needed in emergency.

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Career Progression

Hotel white canvas Blore operations manager Feb 2019 to may 2019 Hote Treebo Pune Area operational manager Mar 2018 to may 2018l Mado Turkey Doha Qatar counter chef staff- April 2018 to Dec 2018 Day suites- Wyndham Group- Front office Manager Jan 2018 till March 2018 Eagleton-The Golf Resort Asst. Front office manager Feb-2017 to10 JAN= 2018 ITC-Fortune Katriya Hyd Duty manager Mar2016 to oct 2016 Ajman Beach Hotel(DUBAI) Front Office Asst.Manager /Night Auditor 2008 to 2016 (NOV) Ajman Beach Hotel(DUBAI) Front office supervisor 2005 to 2008 Ajman Beach Hotel (DUBAI) Cashier (Point Of Sale) 2002 to 2005

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Personnel Management

Ensure the smooth functioning of the Front Office operations and Adhere to maintain Hotel standards set by Leading Quality Assurance.

Business Development & Marketing

An active contributor in the Front Office Sales & reservations/Marketing campaigns for all individual & Corporate clients in the Free Zone as well as major business houses within the region. Created data base of more than 1000 members for Ajman Beach Hotel thru corportaes /walk -inn guest’s and And New year’s Eve clients.

Professional Qualification & Accreditation

Diploma in Fashion Designing from FITM, Visakhapatnam : India- 1995- 96 Diploma in In-Flight Hospitality from RK’s Frontline academy,secunderabad-India- 1999 All India Senior Secondary school 1992-1994

Central Board of Secondary Education-- Passed of 1992 Bachelors of Art from Andhra University,India 1997 -1999-(A distance Educations) Personal Particulars

Nationality Languages

. Indian English—fluent,

Hindi –fluent

. Marita staus

I Telugu-fluent

Bengali –Fluent

Arabic & Russian managable

MARRIED

Date of Birth Driving licence Computer Skills

14th September 1976 Having Valid Licence PMS.,IDS, Fortune 6.5i,MS office UAE & INDIAN

Palla.Muralidhar rao

Front Office Manager

799-***-****/974-***-**** (whatsApp)

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