Professional Skills Profile

Over ten years of experience assisting in programs, processes, and requirements, including the ability to identify barriers, developing solutions, delivering results, and executing the vision to solve agency problems, and improve overall performance.

Creates results with a unique combination of analysis and program management skills, documents, fostering strong client relationships, and quickly learning complex systems.

Demonstrates integrity, professionalism, leadership, and strong interpersonal/team-building skills that gained a Meritorious Service Medal.

Expert knowledge and abilities in written communication and the ability to communicate verbally with automated systems and applications. Organized, detailed, and specialized in the understanding of procedures and logistics.

Reliable, skilled in time management, prioritizing tasks, meeting deadlines, and the ability to manage priorities.

Ability to interpret and apply established guidelines, regulations, and procedures working with individuals of different backgrounds and temperaments.

Education and Relevant Experience

Bachelor of Science Business Administration in Public Administration, Liberty University

Lynchburg, VA 12/2019

Bachelors Science Business Administration Liberty University

Lynchburg, VA 12/2019

Masters Business Administration Liberty University

Lynchburg, VA Anticipated Dec. 2021

Tau Sigma National Honors Society Inducted

Additional Experience

Contract Specialist, Roanoke City, Roanoke, VA 12/2019 to Present

Salary, Grade 12

Procurement of goods and services and contract management for the effective operation of City departments.

Assists in the verification of requisitions and determine the appropriate procurement method.

Drafting complex solicitation documents, including, but not limited to, Invitations to Bid (ITB) and Requests for Proposal (RFP) Cooperative agreements.

Facilitating formal solicitations processes, meetings, interviews, and training.

Managing vendor relationships; writes, reviews, and negotiates the City of Roanoke and vendors contracts., and retention of records.

Prosthetics, and Sensory Aid Department of Veterans Affairs, Salem, VA 05/2017 to 12/2019

Salary, GS 5-6

Analyzed receipt of items by comparing items received to items ordered through the master list, clarified unclear details and recommended alternatives, and resolved suppliers' error.

Strategically analyzed requests to assure all issues have been addressed by apply and interpreting VA laws, including existing statutes and procedures, precedent rulings, and state law in the adjudication process.

Procured purchase orders by verifying specifications and price. Organized purchased items by forwarding requests to suppliers, monitoring, and expediting orders.

Coordinated and obtained recommendations from suppliers for substitute items; obtained approval from the requisitioning department.

Developed and implemented the eligibility for the type of prosthetic equipment sought included questions relating to medical evidence and the evaluation of evidence.

Branch Manager, SunTrust Bank, Roanoke, VA 10/2016 - 05/2017

Salary, 56,200 Yearly

Developed and Implemented and managed all bank administrative and sales orientated plans and goals.

Assured adherence to regulated laws, banking policies and procedures, consumer protection, and public interest laws by the FDIC.

Supervised with the Chief Operating Officer (COO) in overseeing compliance procedures and also advise on risk management.

Monitored branch financial activities, performed audits, reviewed reports and managed cash levels of associates.

Collaborated with corporate about news, new developments, changing regulations, and other related business information.

City Carrier Assistant, United States Postal Services, Roanoke, VA 06/2014 – 08/2015

Salary, 16.50 Hourly

Effectively communicated and resolved residential and business customer concerns in a confidential manner.

Working knowledge of postal laws, regulations, products, procedures, and protocols used, and geography of the area.

Ensured that first-class and second-class mail is assembled in proper delivery sequence.

Delivered mail to residences/businesses on designated routes; mail delivered on time and accurately.

Received, investigated, and initiated action on patrons' complaints, increasing customer awareness and satisfaction.

Store Manager, Cracker Barrel Old Country Store, Botetourt, VA 08/2011-03/2014

Salary, 65,000 Yearly

Supervised and managed staffing objectives by recruiting, hiring, training, scheduling, coaching, disciplining, and firing employees.

Accomplished financial goals of 3.2 million by forecasting needs, preparing budgets, scheduling expenditures, analyzing deviations, and modifying future spending.

Maintained menu knowledge and provided constructive feedback to produce local and company-wide changes to drive growth.

Produced weekly reports detailing sales, trends, and forecasts. Consistency exceeds daily, weekly, and monthly sales targets while maintaining costs and keep employee turnover low.

Ensured safety and quality of all food and beverages and conformed to all alcoholic beverage rules and regulations.

District, Manager, Famous Anthony's, Roanoke, VA 01/2001 -08/2011

Salary, 50,000 Yearly

Planned and implemented with corporate business operations in district offices to achieve financial goals.

Analyzed deviations and modified forecasting, prepared budgets, scheduling expenditures, and future spending to meet financial goals of 5-6 million in sales.

Lead team members on effective methods, operations, and procedures to engage a level of excellence in guest and employee experience to drive traffic and profitability.

Rejuvenated failing market to exceed annual sales, traffic, and profit forecast.

Engaged team in hospitality and system knowledge to drive guest and employee experience.

Community Involvement

Walk to End Alzheimer's August 2016

Collaborated in a team of 10 fellow volunteers to hand out waters, escort participants to designated points, organized, and collected cash for recipient runners, and allocated numbers and t-shirts.

Turning Point (Salvation Army) May 2012

Aided in many community outreach programs to support individuals with their needs, such as food and clothing drives, resource outreach fair, Domestic Violence Awareness.

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