Customer Service Manager

Oleh Rekhviashvili

Nationality: Ukrainian

Date of Birth: 14/09/1990

Sex: Male

Civil Status: Married

Address: Kyiv, Ukraine

Skype: detroy.ole

Email: *****************@*****.***

Phone: +380*********

Refference Contacts:

Mr. Mohamed Mouin Al Khiami - Public Relations Officer, Crowne Plaza, Abu Dhabi Yas Island, E-mail: *****.******@***.***, Tel: +971-**-***-****

Mr. Richard Bais - Bar Supervisor Stills European Bar&Brasserie, Crowne Plaza, Abu Dhabi Yas Island, E-mail: *******.**@*****.***, Tel: +971*********

Mr. Pincur Tamang – Lounge Manager China Grill, Westin Mina Seyahi, Dubai, UAE,E-mail: ************@*****.***, Tel: +971*********

Languages

English – Advanced; Russian – Mother tongue; Ukrainian – Mother tongue

Objective

I have extensive experience in customer service and greatly enjoy interacting with colleagues and guests. I am capable of taking on many varied responsibilities and enjoy exceeding expectations.

I constantly strive for new challenges and look for opportunities that will allow me to expand my knowledge and, in turn, further my career.

January 2018 - till now

Lead Bartender, Royal Caribbean international, Miami, USA

RESPONSIBILITIES:

●Assessing and exceeding guest needs

●Display excellent customer service

●responsible for work schedule

●Responsible for daily requisition for the bar.

●Control and creation of working atmosphere behind bars

●Weekly inventory control

September 2016 – January 2018

Bartender, The Westin Hotel Mina Seyahi, Dubai, UAE

Employer: Merriott (Starwood) Hotels Group

RESPONSIBILITIES:

●PREPARATION OF BEVERAGES (MOCKTAILS, COCKTAILS, FRESH JUICES, SMOOTHIES)

●OVERSEE AND PARTICIPATE IN SERVING AND HOSTING OUR GUESTS

( The Main Responsibility is to make sure that our Guests are always having a great experience)

●Assessing and exceeding guest needs

●Display excellent customer service and cash handling skills

●Controlling monthly inventories.

●Responsible for daily requisition for the bar.

●Mix ingredients to prepare the cocktail Assessing and exceeding guest needs

●Maintain the cleanlinees of the bar

August 2015 – September 2016

Bartender, Crowne Plaza, Abu Dhabi, UAE

Employer: ALDAR HOTELS AND HOSPITALITY GROUP (IHG COMPANY)

RESPONSIBILITIES:

●BARISTA DUTIES ( COFFEE, CAPPUCCINO, LATTE – ART COFFEE)

●MIXOLOGY (MOCKTAILS, COCKTAILS, FRESH JUICES, SMOOTHIES)

●BARTENDING BEVERAGES (PREPARATION AND SERVING OF ALCOHOLIC AND NON-ALCOHOLIC BEVERAGES)

●Assessing and exceeding guest needs

●Controlling monthly inventories.

●Responsible for daily requisition for the bar.

September 2013 – June 2015

Bartender, Tarantino Bar. Kiev,Ukraine.

RESPONSIBILITIES:

●Preparation of cocktails and beverages for bar guests and dispense bar

●Mixology (MOCKTAILS, COCKTAILS, FRESH JUICES, SMOOTHIES)

●Awareness of products and promotions

●Controlling monthly inventories

●Keep the bar in clean and organized way

●Responsible for nice and smooth service in the bar.

●Responsible for fresh products, fruits, juices and herbs daily fresh mixed in cocktail

●Assessing and exceeding guest need

Education

2010 – 2014 Kiev National Academy Of Internal Affeirs

Personal skills and competences

Work experience

Good Style and Image, and attentiveness to details,friendly and intuitive, Strong Tourism Knowledge.

Positive Attitude.

Excellent Management Skills ( Conflict Management, Stress Management, Team Delegation, Service Delivery)

During the faculty trips of hospitality practice but also through my whole work experience I acquired skills at the level of social interaction. Being part of different teams I developed skills as a good communicator, organizer and leader.

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