Work Experience

Area Sales Saks OFF *th, Stamford, Connecticut 08/19 - Present

Interact with customers in order to ensure optimal customer experience. Involves satisfying customer requests, resolving customer issues. Store is consistently in the top three of region for customer feedback reviews.

Engage, motivate and inspire associates to maintain focus on business priorities: excellent customer service, attractive shopping environment, promotion of store credit card.

Responsible for women’s clothing, shoes and accessories departments ($5m /yr revenue, 20 associates): Ensuring maximum floor inventory, attractive product presentation and creating impactful displays highlighting upcoming trends. Departments get consistent positive feedback from regional management

Providing operational support: Efficient management of bi-weekly inventory receiving, processing price changes and setting up store according to latest sales/ promotions ensuring signage is consistent and aggressive

Manage associate HR functions: scheduling, processing PTO/ RO/ sick days, raising ad-hoc issues

Perform store support functions: Opening/ closing registers, starting/ closing store systems, processing daily cash deposits

Department Supervisor Lord & Taylor, Scarsdale, New York 02/17 - 07/19

Supervised ladies shoes department ($10M/ year revenue, 40 associates)

Ensured associate focus on business priorities: Customer service, attractive shopping environment, selling store credit card

Management of stockroom: Unloading new merchandise, organizing and managing location changes (seasonal, promotions)

Maintenance of floor inventory: managing floor scan, ticketing new & missing floor samples

Setting up floor according to new sale/ promotion: Changing signage, setting up open sale promotions/ sales zones (e.g. Sandals, boots)

Sales Associate Macy’s Inc., New York, NY 10/14-01/17

Provided excellent customer service: greeting customers, assessing requirements, making suggestions to satisfy those requirements

Managed sales floor: ensured all styles/colors were on display, ensured all non-merchandise was on sales floor e.g. Macy’s credit card applications, receipt tape.

Improved efficiency of department by documenting business processes. This was recognized by management as useful documentation.

Developed program, and was given responsibility for, training new hires. This resulted in a significant increase in associate product knowledge.

Shoe Expeditor Macy’s Inc., New York, NY 06/14-10/14

Performed various support functions: Finding mis-mates, re-ticketing, managing stock room. Exceptional performance was recognized and was therefore offered sales role.

Supported sales associates in all aspects: Bringing out shoes, finding missing pair.

Education

05/18-05/19 John Hopkins Bloomberg School of Public Health

Contact Tracing Course

03/15-05/15 Teaching House International/ Cambridge University

Certificate in English Language Teaching (CELTA)

09/93 – 07/97 Manchester University Manchester, England

Bachelor of Science in Social Anthropology

Skills

Proficient in all MS Office applications, and Workforce Management

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