Sales Customer Service

KERK KEVIN A. ZERRUDO

Email: *******.*@*****.***

Mobile No.: +971-**-***-****

Address: Deira, Dubai UAE

OBJECTIVE:

To be able to work in a company where in I can share my knowledge for its betterment. Seeking to obtain in a position in your reputed organization to be exploring myself and hope to perform well by my talents which will be effective to boost up the sales and satisfy the customer at the same time.

KEY SKILLS:

Excellent in costumers service, time management and organizational skills

Excellent in verbal and written communication skills (Filipino & ENGLISH)

Ability to multi-task, prioritize workload, cope with the pressure of meeting timelines & changing priorities

Ability to understand and improve human relationships

Insightful

EXPERIENCES:

Barista / Waiter

Jabbour Restaurant – at Internet City, Dubai, UAE

March 30 2019 to May 30, 2020

Communicate with customers to resolve complaints or ensure satisfaction

Specializes in making variety of beverages

Giving customers need to satisfied them

Take orders and assisting customers to make them comfortable and happy with the services

Giving great customer service by smiling and greeting them when they enter the dining

Preparing ingredients to use in making drinks such as fresh juices and keeping the bar clean as possible

Waiter / Cook

OMG Slider – at Manggaf, Kuwait

March 15, 2016 to April 30, 2018

Take orders and serve food and beverages to patrons at tables in dining establishment

Check with customers to ensure that they are enjoying their meals and take action to correct any problems

Communicate with customers to resolve complaints or ensure satisfaction

Setting up workstations with all needed ingredients and cooking equipment

Preparing ingredients to use in cooking (chopping and peeling vegetables, cutting meat, etc.)

Cooking food in various utensils or grillers

Barista

Coffee Break – Iloilo International Airport

March 3, 2015 to August 15, 2015

Preparing and serving a variety of coffee drinks, along with pastries and cookies

Handle cash and credit sales, and close out till the end of the day

Explain menu items to customers, clean, and attempt to ensure that customers are comfortable and satisfied

Selling coffee and coffee grinding and accessories

Promotes coffee consumption by educating customers

EDUCATIONAL BACKGROUND:

Hotel and Restaurant Services – ABE Business College, Iloilo City 2012 to 2014

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