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KAREN FOZ

Dubai, United Arab Emirates (+***) 056-******* karenfoz01@ yahoo.com

Qualifications Summary

• Experienced in providing high level support to the Operations Manager, Billing Manager and Key Persons on assigned Projects.

• Serve as an effective gatekeeper; prepare billing reports and accurate documents; manage calendars; and efficiently handle daily office tasks.

• Takes accountability of Account Management Activities for specific assigned projects.

• Proficient user of MS Office (Word, Excel, PowerPoint, Outlook). Professional Experience

Customer Service Administrator, October 2015 to Present ISTA MIDDLE EAST FZE DUBAI, UNITED ARAB EMIRATES

Provide administrative and customer support to Ista Middle East clients and coordinate billing system related issues with partner countries ie. China, Russia and Europe. Ista Middle East provides Billing solution for Chilled Water Consumption, energy management, BTU meter installation, billing and collection and meter maintenance for commercial and residential properties.

• Manage effectively client’s contract pricing, scope of work, billing methodology and payment collection.

• Prepare monthly accurate billing calculation on Chilled Water consumption.

• Cross check calculation and ensure billing accuracy prior to Bills production.

• Prepare and issue monthly Chilled Water Bulk Billing invoices to clients’ base on the Billing Period cut-off date.

• Validate recorded meter readings generated from server and reading device.

• Cross check system generated calculation linked to the billing software.

• Provide support and assistance to Owners/ Tenants for any billing queries and billing disputes that may arise.

• Analyze Billing disputes and rectify billing- if any.

• Coordinate across Departments Meter related issues and meter inspection reports to clients. 2

• Ensure Collection are in line with the set contractual KPI’s of each account and report collection discrepancies to the management if needed.

• Make site visits as when and required.

• Provide Customer Support services to eliminate discrepancies arising.

• Coordinate with the Building/ Facility Management and seek approval for disconnection due to outstanding bill with delinquent end user.

• Prepare and reconcile monthly collection reports comprising of the Bill amounts and Payments Collected.

• Support in issuing a NO Objection Certificate (NOC) and Final Bill Receipt to outgoing end users and ensure incoming end user are registered.

• Handle special requests by End Users, Developers and or Building/Facility/Property Management.

• Proactively follow-up with Developers and End User for collection of payments.

• Perform other tasks and responsibilities as may be required by the Management. Property Management Coordinator, September 2009 to 8 October 2015 KHIDMAH LLC ABU DHABI, UNITED ARAB EMIRATES

Previous experience provides administrative assistance to the Property Manager and Property Management Supervisor to oversee Residential and Commercial spaces are well maintained to preserve the property while generating income.

• Assist in the creation of a variety of documents such as reports and letters.

• Create and maintain records and filing system.

• Ensure renewal notices are sent to tenants on a timely manner.

• Prepare and Conduct inspections to newly leased property to ensure maintenance issues are properly addressed prior to hand over and in the best condition.

• Provide assistance with tenant’s requirements prior to move-in / move-out.

• Secure management’s approval on waived charges, refunds and rent retention requests.

• Ensures collection of penalty charges on bounced checks, late payment and renewal fees mentioned in the contract schedule.

• Issue and Prepare Lease contracts for sign off between Landlord and Tenant.

• Respond to all forms of communication in a timely and professional manner.

• Work with other departments to gather information and documentation necessary to the PM function.

• Communicate with and provide information to tenants on maintenance, housekeeping, pest control, landscaping and other available services offered.

• Stay abreast of all current activity within the PM department and Community activities.

• Gain and maintain a thorough knowledge of the properties under management, operations and PM function.

• Properly coordinate tenant’s maintenance issues and request across departments. 3

Procurement Administrator, KHIDMAH

LLC ABU DHABI, UNITED ARAB

EMIRATES

Provide support across Department by sending potential vendor lists for purchase requirement and requests.

• Assist in the administrative function in preparing service contract and request for tenders.

• Provide cost effective spending on purchase request through suppliers.

• Manage external client inquiries related to public bidding and project proposals.

• Ensure timely delivery of purchase requests from property owned villas and buildings.

• Implements new processes and procedure initiated by the department through the site coordinators.

• Spearhead the Procurement Coordinators in cascading policies and procedures and provide solution for all system queries.

• Administer system approval on purchase request.

• Provide alternative solution in streamlining procurement processes and procedure.

• Create and maintain presentation and spreadsheets by utilizing various software’s packages such as Power Point, excel.

• Arrange procurement deliveries and supplies to be onsite on time.

• Prepare office memo and correspondence.

• Follow up payment and attend to supplier invoice disputes.

• Prepare POs and ensure purchase request complies with the procurement standards.

• Obtain periodic quotations from qualified vendors for standard items and materials by preparing recommendations.

• Keep an updated record of procurement logs.

• Update the department staff with the status of their requests.

• Maintain a detailed third-party profile both approved and non-approved vendor.

• Administers activities concerned with contracts for purchase or sale of equipment, materials, products, or services.

• Examines performance requirements, delivery schedules, and estimates of costs of material, equipment, and production to ensure completeness and accuracy.

• Reviews bids from other firms for conformity to contract requirements and determines acceptable bids

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HR Assistant, KHIDMAH LLC

ABU DHABI, UNITED ARAB

EMIRATES

Previous function engages with New Joiner Orientation, provide Hiring Updates with the requesting unit. Safeguard and ensure confidentiality of all employee document and information. Support and assist HR Campaign and activities within the organization. Training Coordinator, 1994 to 2009 METROPOLITAN BANK & TRUST COMPANY MANILA, PHILIPPINES

Previous role with the Banking industry involves Customization of Training Program and deliver quality training programs to strengthen employee knowledge and competencies and organizational effectiveness. Liaise with various Group of the Bank to help achieve the training requirement and deliver the planned training activities to achieve Departmental target. Design training courses along with Subject Matter Experts (SMEs) related to Banking and Operation. Also, part of the role also includes accreditation and identifying of potential in house SMEs for highly specialized technical training requirements. Develop behavioral training programs that will reinforce leadership competencies, team effectiveness anchored with the organizations Core Values. Acts as Training support for the completion of bank acquisition in areas of business transformation and system integration training.

Other banking experience from the date of joining is Customer Care Service Representative- Teller, New Accounts Clerk/ Reliver.

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Education & Training

AB Mass Communication Major in Broadcasting Centro Escolar University MANILA, Philippines

Training:

• MISP: Certified Six Sigma (Green Belt), Dubai, United Arab Emirates

• Certified Heart Saver (First Aider), Abu Dhabi

• ISS: WEBNIMBUS, Dubai

• Yardi, Abu Dhabi

• Maximo, Abu Dhabi

• Oracle-ERP, Abu Dhabi

• AIM: Asian Institute of Management-ACE Entrepreneurial Management Development Program, Manila Philippines

• PMAP: Principles & Techniques in Instructional Design, Manila Philippines

• METROBANK: Information Security Awareness Seminar, Manila Philippines UAE Driving License holder

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