Sanjay Thakur

Mobile: 965-***-****

E-Mail: addeuc@r.postjobfree.com

CAREER AT GLANCE

Nearly 6 years in Sales & operations, Business Development and Client Relationship Management. Presently associated with DSIM as Senior Counselor. Fully experienced in increasing sales. developing profitable and productive business, coordinating with decision-makers and building an extensive client base. Highly successful in building relations with Business to business clients and Business to customer clients.

PROFICIENCY FORTE

Sales: Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of services. Managing & coordinating with teams for online media and email sales. Taking care of all the aspects of internet communications.

Business Development: Managing complete e-marketing operations with accountability for profitability. Developing and establishing network; monitoring the performance of team members to achieve revenue and profitability norms by provide consistent and quality service.

Vendor Development: Identifying, networking and developing new vendors and strengthening healthy business relationships with vendors to ensure the best value offering to the online consumer.

Relationship Management: Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms.

CAREER CONTOUR

Since November’19 with Delhi school of Internet Marketing as Center Manager

Key Deliverables:

Sales and Customer & Consumer satisfaction:

Drive student enrollments with budgeted yields such that the center operates at maximum capacity

Cross sell & Upsell various products to existing students to increase yield / student.

To increase %age conversion of enquiry to walk in and enrollment through continuous sales training & objection handling efforts.

Drive renewals through a student parent teacher connect so that parents of SM students prefer renewal in SM.

Academic Operations

Build strong relationship with CP, faculty, CAO, HOD.

Report & proactively resolve academic issues faced by students through company systems

Build connect with students & parents, updating them with necessary information on time

Center Operations: Report and proactively resolve center Infra issues as per defined TATs; keep admin costs as per approved policies & budgets

Capture all relevant information of Walk ins/customers effectively in the CRM

Since 20 July’18 with Delhi school of Internet Marketing as Senior Counselor

Key Deliverables:

Maintain regular communication with students, parents, colleagues and external agencies for coordinating admission activities resolving problems.

Prepare and present applicant reports to the working Professionals

Support the students throughout the admission process by answering to their queries and helping them to complete the required documents.

Participate in the decision-making process for student admissions based on company policies and guidelines.

Maintain the target metrics by converting prospective students into confirmed admission and succeed in achieving the performance goals.

Support the students, working professional or businessman till their queries are not solved and help the management in opening the new batch month on month.

February’18 - July’18 with Smart skill tech, Faridabad as Team Leader

Key Deliverables:

Offering skill enhancement courses and introducing new courses on the site.

Participate in educational events, college fairs, information sessions and recruitment activities as a representative.

Prepare and present applicant reports to the Senior Management.

Support the students throughout the admission process by answering to their queries and helping them to complete the required documents.

PDCA before any activity.

Roadshow for awareness and lead generation.

Support the students throughout the admission process by answering to their queries and helping them to complete the required documents

Maintain the target metrics by converting prospective students into confirmed admission and succeed in achieving the performance goals.

August’15-Jan’18 with DSKY Technology pvt Ltd as Sales Executive

Key Deliverables:

Managing complete business operations with accountability for profitability; identifying business probabilities through consistent and quality research and converting the same into sales reality

Handling customer complaints and other service related issue from all the perspectives.

Handling escalated calls, complaints, questions, and queries as required.

Monitoring & reporting on standards & performance targets.

Responsible for handling all cash related transactions.

Praising team members, creating positive working environment and providing prompt, accurate information on individual performance.

Manage spreadsheets and maintain data currency to ensure accurate data availability for managers and decision-makers.

November’14 -July’15 with Ashkev Pvt. Ltd, as Advisor Executive

Key Deliverables:

Business Development and Client relationship management

Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities

Understanding client requirement and suggesting solutions based on that.

Offering advice and introducing new products

Research and build relationships with new clients.

Dealing with existing Customers

Achieving targets in terms of client satisfaction.

March’14 -November’14 with Sunny rentals, as Advisor Executive

Key Deliverables:

Business Development and Client relationship management

Key point of contact between an organization and its clients

Working on monthly targets.

Offering advice and introducing new products.

July’2013- Feb’14 with Shanti Patterns Pvt LTD as Pattern Designer

Key Deliverables:

Basic solid works.

Tool room &pattern designing.

Casting and molding.

Checking on accuracy of finishing

Skills

Excel Expert with success in maintaining and organizing data.

Data Management

Data Entry

Pivot Table Development and Management

Reporting

Team Leadership

Time Management

Strong planning, organizational and team leadership skills.

Confident and poised in interactions with individuals of all levels.

Ability to gather and use data effectively.

Strong in spoken & written English, good and pleasant personality, excellent in presentation, negotiation skills, strategies, and life cycle.

ACADEMIC CREDENTIALS

2013 B.Tech. in Mechanical from T.R. Abhilashi Memorial Institute of Engineering and Technology, Himachal Pradesh University in 2013

2008 12th from Govt. Sr. Sec. School, Mundkhar, Distt. Hamirpur (H.P. Board)

2006 10th from L Govt. Sr. Sec. School, Mundkhar, Distt. Hamirpur (H.P. Board)

PERSONAL DOSSIER

Date of Birth: 4th August 1990

Languages Known: English and Hindi

Contact Address: RPS SAVANA,SECTOR 88,FARIDABAD

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