Alyssa (Bobby) Nguyen

Phone: 408-***-**** Email: addesi@r.postjobfree.com

RELEVANT SKILLS

● Knowledgeable in Business Calculus and Information Systems, gathering and assessing system data

● Excellent presentation and interpersonal skills with a strong motivation to continuously learn and improve

● Experienced with Microsoft Office (Excel, Access, and Power-point), P.O.S. systems (Aloha & Square), Google Documents (Slides, Sheets, Forms), SaaS (Salesforce & HubSpot), Ytel Contact Center, Aloware

● Driven leader and collaborator; key strengths in communications, problem solving and customer service, ability to adapt to volatile environments

EDUCATION

San Diego State University Aug 2019 – present

Bachelor’s Degree of Science – Business Management San Diego, CA GPA: 3.72

San Diego Community College District Aug 2018 – May 2019 Associate’s Degree of Science – Business Administration San Diego, CA GPA: 4.0

WORK EXPERIENCE

GoSite March 2020 – present

Sales Development Representative San Diego, CA

• Acquire business through outreach calls to prospective customers and develop value-based business relationships

• Quickly identify customer needs and requirements; recommend appropriate products, solutions, and packages

• Document all business development activities (calls, emails, leads, contacts, accounts) in HubSpot

• Initiate the first phase of sales cycle, create awareness and interest, then identify goal that leads to successful sale

• Work remotely with virtual sales and marketing teams to manage assignments and set direct priorities Crab Town/Sino Restaurant/EMC Seafood & Raw Bar Jul 2017 – present Server/Lead Hostess/Banquet Manager San Jose/San Diego, CA

● Managed high-volume customers in fast-paced environments, serving up to 300 guests per shift

● Increased average nightly sales by using upselling techniques

● Trained new employees to align with performance standards by assigning tasks appropriately

● Managed hostess team and configured section charts on P.O.S. to assure cost-efficient customer service and sales

● Developed shift plans/expense charts with banquet managers and caterers using Microsoft Excel to arrange events

● Entered customer orders and quickly learned to navigate through P.O.S. system

● Presented valuable planning and expense information to future clientele and staff (Google Slides and Excel) Erik’s Deli Café & Poki Bowl Sept 2016 – Jul 2017

Shift Lead/Catering Manager/Cashier San Jose, CA

● Responsible for opening and closing duties, managed cash and credit transactions

● Organized banquets, corporate outings, company events and meetings efficiently (Microsoft Office)

● Managed staff schedules (Jolt), employee training, and assisted senior management with marketing

● Improved customer satisfaction, resolved customer complaints, creating a positive environment

● Created and marketed new reward system to attract customers and escalate sales

● Cleaned all work areas, equipment, utensils, dishes, and silverware in accordance to state laws and regulations

● Frequently assisted colleagues throughout rush periods to promote teamwork while providing exceptional service ACTIVITIES

● Participated in high school Key Club: community service, organized food drives, encouraged leadership

● Remained a Scholar Athlete (softball, basketball, volleyball) throughout all high school years

● Selected captain of varsity softball team sophomore year, voted “Most Motivational” amongst team and coaches

● Appointed captain of competitive “18 & under division” travel ball team at age 16

● Exceeded “full-time” units recommended by university to accelerate graduation (19 semester units)

● Graduated high school summa cum laude; maintained GPA above 3.8

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