MA. REGINE S. GATLABAYAN

PERSONAL PROFILE

Address: ** *. ***** **.

Brgy. Dela Paz

Antipolo City, Rizal

Place of Birth: Antipolo City, Philippines

Date of Birth: April 02, 1989

Sex: Female

Civil Status: Married

Contact Numbers: 091*-*******

Email: addes7@r.postjobfree.com

EDUCATIONAL ATTAINMENT

College/Tertiary: LA SALLE COLLEGE, Antipolo Campus

Bachelor of Science in Hospitality Management

Degree in Hospitality Management, Majored in Hotel and Restaurant

Management, SY 2006-2010

TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES, Quezon City

Bachelor of Arts in Architecture, SY 2006

Secondary: Sumulong Memorial High School, SY 2003-2006

Lady Charity School of Antipolo, SY 2002-2003

Primary: St. Clare Montessori School, SY 1996-2002

QUALIFICATIONS

A graduate of Bachelor of Science majoring in Hotel and Restaurant Management

Fluent in both Filipino and English languages

Proficiency with Microsoft Office

Highly organized and detail oriented

Proper phone etiquette

Knowledge of customer service principles and practices

Effective listening skills

Multi-tasking capabilities

Communication skills

WORK EXPERIENCES/LOCATION

CLINICA ANTIPOLO HOSPITAL AND WELLNESS CENTER INC.

Hospital Receptionist October 2018 – Present

Duties and Responsibilities

Performs job functions consistent with the corporate vision and mission statements and the core values of the organization.

Deliver excellent customer service at all times.

Greeting patients politely and managing queues through telephone and face to face interaction.

Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.

Keep reception areas clean and tidy.

Maintain working knowledge of the appointment system (all clinics schedules). Checks schedules and availability of all the

doctors schedule with specific specialties in their different departments

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure phones are accurately transferred to admitting office after every shift.

Receive and log incoming mails, ensuring all mails are reached to the correct person

Updates room status report of In-Patients from admitting office

Checks schedules and availability of all the doctors schedule with specific specialties in their different departments

Assist admin and other clerical tasks given

Takes part as a committee on every medical mission or event held

Receive curriculum vitae of applicants and endorsed it to HR department

Ensure that all patient interactions and paperwork are dealt with confidentiality in accordance with practice protocol

Ensure patients have access to any relevant leaflets.

Report any maintenance issues immediately to Facility and Technology Management Officer, including all furniture, fittings

and equipment.

Deal with patient’s complaints, problems and other concerns.

Deal with all inquiries in a professional and courteous manner, in person and on the telephone.

Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.

Knowledgeable with the proper use of paging system. i.e. Hospital announcements, Departmental Needs.

LEBLANC HOTEL AND RESORT

Executive Assistant / Purchasing / Finance Assistant February 2017 – July 2018

Duties and Responsibilities

Organize and schedule appointments

Develop and maintain a filing system

Maintain contact lists

Provide general support to visitors

Act as the point of contact for internal and external clients

Liaise with Supervisors to handle requests and queries from Upper Management.

Collate various supplier quotations and costing for comparison and references

Process purchase orders, schedule deliveries, monitor the item status, and ensures complete transport

Interact and negotiate with the suppliers on a regular basis

Review inventories and order as required

Review and verify invoices and check requests

Sort, code and match invoices; assist with month end closing

File and organize paid invoices, official receipts and other documents

Provide support documentation for audits

JAMESVILLE RESORT AND HOTEL

Marketing and Sales Officer May 2012 – November 2015

Duties and Responsibilities

Constant written and verbal communications with clients.

Plan, implement and evaluate online campaigns and web strategy to maximize sales leads.

Manage and co-ordinate marketing of services.

Preparing online marketing pieces including: customer proposal, brochures, direct mail, event invites, social media imagery,

website imagery and presentation material.

Study online trends and be able to recommend strategies on how to use them for business.

Represents JVR at events and conferences as appropriate.

Manage all social media accounts to promote services and ensure publicity of original, informative and high-quality content.

TELETECH CAINTA

Customer/ Technical Support Representative October 2010- March 2012

Duties and Responsibilities

Provide technical support for ADSL, wireless and cable subscribers

Recommend alternative solutions to internet connectivity issues

Provide end to end customer service to our customers

Listen and understand why the customer has called us and what matters to them

Take full ownership to resolve customer queries and deliver what matters to the customer on the first call

Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent

further customer issues

Work as part of a larger team to create a continuous improvement culture

Perform activities meant to increase customer satisfaction expertise

Contact this candidate