Call center experience and admin skills
Resume:
Mohamed Ahmed Abdel Fattah
Miraj, Maadi, Cairo, Egypt
Cell phone: 010********
E-Mail: ***************@*****.***
https://www.linkedin.com/in/mohamed-ahmed-549689b6
OBJECTIVE:
Dedicated customer service professional with six year experience in a fast-paced environment seeking an opportunity in a team-oriented company Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
EDUCATION:
2001-2005English Department Cairo, Egypt
Helwan University
Faculty of Arts
Grade: Good
Studies Achievements: Achieve research of graduation project in English drama in Shakespearean plays (The Merchant of Venice)
SKILLS:
IT SKILLS:
Microsoft Word, Microsoft Excel, Access, Microsoft PowerPoint, Photo Shop, Internet, Email Outlook, Trados Software and Cisco and Avaya calling system.
LANGUAGE SKILLS:
Arabic : Mother Tongue
English: Fluent
French : Good
INTERPERSONAL SKILLS:
Team work as having the ability to work well as a team member
Problem-solving enjoys excellent communication skills as well as planning skills.
Excellent organizational and time management skills
Excellent interpersonal skills, demonstrated in the ability to effectively serve customers and develop strong working relationships with staff.
Dealing with stressful situations in a calm and professional manner.
Willingness to learn
Flexible individual
EXPERIENCE: EMPLOYMENT HISTORY
Customer service advisor – Bein Sports Pay T.V Channels Co. - Process inbound calls of GCC countries related to pay T.V subscribers. Verification for contracts of subscriptions for the subscribers for fraud avoidance
Proceed with tickets requests as per customer requests if he faced with issues against dealers. Provide the necessary technical assistance on the phone in case if customer has defects with his receiver.
Send image signal on the phone based upon TS guidelines to ensure clear image on television.
Renew subscriptions over the phone either by guiding the customer to online payment websites or send direct payment links.
Update customer information on system and provide full information regards to package channels contents. Liaise with concerned departments to ensure all customer issues and complaints handled properly and in favor of customer.
Experience certificate was also submitted
Underwriter and admin employee in Chubb Insurance Co. from Mar 2008 to Feb 2014
Data Entry clerk on company system. Revise insurance policies information, Allocate businesses to concerned employee. Process underwriting measures via company set guidelines for assessing the possible risk of insured.
•Receive medical reports from labs and results of medical diagnosis regarding the insurance applicants.
•Print out policy clearances in closing months. Translate medical questionnaires declarations from Arabic to English and vice versa. Stamp life insurance policy schedule with company stamp and signature of the manager.
•Have direct contact with sales agents to deliver the policies. Attach required documents as medical reports and financial questionnaires and any other documents to the client file to be assessed.
Bind company business along with other business documents. LOMA online courses online exam passed based on insurance principles and regulations.
Trained as English translator in accredited translation offices. Certificate of translation submitted processed legal, medical and literary contents with proofreading in Arabic.
Data Compilation Specialist in Egypt Yellow Pages from 2007 till 01/03/2008 List businesses contact details in the directory. Compiled data in the directory. Answered calls of inquiries of customers regarding adding Ads of business into it.
Call Etiquette and completion of tasks certificate awarded
TRAINING AND ADDITIONAL COURSES:
Attended courses in Ms Office applications
Attended courses in French language at Centre Français de Culture et de Cooperation of five different levels in the language (General and conversation) along with certificates obtained.
Attended Human Resources Management Certificate's – HRMC from June 23th to August 4th 2019 accredited and certified by CAME center of Accounting & Managerial Expertise.
Email and Chat training attended in RAYA CONTACT CENTER. Dealt with Etisalat Emirates operators systems. Send emails to customers of Etisalat of the latest offers of the corporation. Having also received inbound calls from Etisalat operators in UAE answering their inquiries and provide necessary technical assistance on the phone for both landline and home services.
HOBBIES:
Swimming and Reading novels and books: best-selling as
The Fifth Mountain - the Monk Who Sold His Ferrari –
World without End
PERSONAL DETAILS:
Driving License: Yes/
Health: Excellent; non-smoker
Interests: Reading novels (Classical\Best Selling)
Membership: Ahly Sporting Club Independent member
PERSONAL INFORMATION:
Date of Birth: 17 July 1983
Marital Status: Single
Military Status: Final exemption
REFERENCES & CERTIFCATES AVAILABLE UPON REQUEST
Contact this candidate