Software Support

PRAJWAL MININE RODRIGUES +91-734*******

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OBJECTIVE

To obtain a challenging position that will utilize my Technical skills, an opportunity for professional and Intellectual growth in your Organization.

SUMMARY ON WORK EXPERIENCE

Having 3+ years of practical work experience in startup IT Industry as Tech Support Lead. Working with AlienHu Pvt Ltd (Jan 2017–Till Date) – Dandeli Skilled in System troubleshooting, Installations, and Maintenance.In depth Knowledge of Operating Systems.Monitor and maintain the computer systems and networks. Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems. Escalate issues, keep informed and provide feedback. Achieved 40% of revenue by providing support. Inspire, guide, support and encourage team to work collaboratively to contribute to achieving the team’s business outcomesand also involvement in Software Testing Life Cycle (STLC).good in communicating with internal departments, senior management and product demonstration.

Worked as Tech Support Lead ( Jan 2018 – Currently Working) Roles and Responsibilities:

Managing the team & escalating the tasks & tracking the issues which are solved or not.

Installations of Operating systems, software, printers, scanners, networks

Trouble shooting of Operating systems, software, networks, solving the problems of printers, scanners..etc

Satisfying the customers by solving all their issues & giving them best online support.

Collaborating with application development teams, product managers, Business Development Team and infrastructure operations.

Proactively worked with customers to resolve and assist with any technical issues which may arise in production all over PAN India

Excellent in identifying the fixes for issues reported by business team/users in production.

Collect all the logs and identify the root cause by analysing the issue in detail, re-produce in our internal systems

Experience on troubleshooting

Coordinating on dependencies with onsite and any other external teams

Take feedback from customer or users on recent feature launchand update to the team

Help building features and minor enhancement in rest of the time

Good understanding of Networking including Switches, Routers, Servers, Cables, Firewalls, LAN.

install and configure computer hardware operating systems and applications

monitor and maintain computer systems and networks

troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Worked as Quality Analyst Lead(Jul 2017- Jan 2018) Roles & Responsibilities:

Involvement in Software Testing Life Cycle (STLC) and handled the process of Quality Assurance

Created Templates of Test Case, Defect Track.

Handled and Keep tracked of Test Case Preparation, Test Case Execution and Defect Tracking

Quickly addressing the issue during product Release

Maintained Quality of Release and meeting the deadline of planned project milestones

Strong Knowledge of Software Development Life Cycle and methodologies like Waterfall, agile methodology and Scrum approach.

Handled Product or feature demonstration to Internal Team after new launch and also took care of training tutorial videos.

Worked as System Analyst (Jan 2017 – Jul 2017)

Roles & Responsibilities:

install and configure computer hardware operating systems and applications

monitor and maintain computer systems and networks

troubleshoot system and network problems, diagnosing and solving hardware or software faults

Good understanding of Networking including Switches, Routers, Servers, Cables, Firewalls, LAN.

Projects

Robocon 2016 - Major Project undertaken in the year 2016 Theme: Clean energy recharging the world

ProfitGuru Applications and AlienHu App

POS Billing Software

Key Skills & Proficiencies:

Installing & Troubleshooting of Systems, Printers & Scanners

Maintaining the complete hardware of the company

experience in troubleshooting Windows OS, Antivirus Software’s

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

Process Improvement

Team Management

Ability to listen and communicate effectively

Good understanding on Point of sale business sector like Retail, Restaurant, Pharmacy, Saloon

Hands on ERP and CRM

Educational Summary:

NTTF (Mechatronics) - Year (2013 – 2016)

Nettur Technical Training FoundationDharwad.

10th (State Board) - Year (2013)

St Michael’s Convent Eng. Med. High School Dandeli. PERSONAL PROFILE

Date of Birth : 06-10-1996

Gender :Male

Marital Status : Single

Nationality : Indian

Religion : Christian

Languages known : English, Kannada, Hindi, Konkani Permanent Address :H.No: MIG 1/10, Joy-Villa, Ganesh Nagar, Dandeli. 581325. Taluk:Haliyal,Dist: Uttara Kannada

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief

Place: Dandeli Signature

Date :25/05/2020 (Prajwal Minine Rodrigues)

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