Anthony Rainelli

Birth: Domodossola, Italy, February 22nd 1991 Address: 4738 Salamanca, Makati City, Metro Manila, Philippines Phone: +63-995-**-**-*** / +39-340-**-**-*** Email/Skype: addeox@r.postjobfree.com P R O F E S S I O N A L E X P E R I E N C E S

Lamudi, Metro Manila Philippines Head of Operations, Jan. 2018 – present

Responsibility for the following teams:

o Upload/Quality Control: making sure our website has as many properties as possible for all the profiles of buyers, with authentic information and enough content and pictures, in order to provide property buyers with the best experience o Customer Service: helping buyers find a property, providing property sellers with a high number and quality of leads o Business intelligence: supporting all the departments with reports, insights, automations, and improved processes. Management of online campaigns, administration of internal CRM system (Salesforce.com), training for CRM sold to clients as a product (Selli)

Key achievements: launched a chatbot and reduced Customer Service headcount by 50%, restructured the Business Intelligence team and delivered reports/automations benefitting the efficiency and decision-making of all the departments, hired high-caliber employees

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Bain & Company, Italy and United States Associate Consultant, Jan. 2017 – Jan. 2018

Main projects:

o Technology & Telecommunications: study of the European Consumer Electronics Wholesale market as part of a due diligence, new business plan of a Telecommunications player, new product strategy (big data and digital lending) of a credit rating player o Oil & Gas: study of the Italian gas market, as part of a due diligence o Consumer Goods: improvement of the demand planning, forecasting, and inventory management system of a consumer goods player o Gambling: support the overall strategy of one of the largest global gambling players (post-merger integration, demand planning, forecasting, and inventory management, cost optimization, new org. structure, presentations for the CEO’s monthly meetings)

Key achievements: delivered high-quality data analyses and presentations to support the strategic priorities of our clients

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Amazon EU, Luxembourg Associate Vendor Manager, Mar. 2016 – Jan. 2017

Main responsibilities: business development (search, negotiation, and onboarding of new suppliers), and key accounts management

(improvement of product selection, discoverability, stock availability, and shopping experience, marketing campaigns)

Key achievements: built a strong pipeline of suppliers (100+) for our new product category, improved the business of our key accounts

(thousands of additional SKU’s, variable sales increases with marketing promotions, reduced logistic issues during product deliveries)

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Zalora, Metro Manila Philippines Project Management Operations Associate, Jul. 2015 – Dec. 2015

Main responsibilities: operations management of the first Zalora Popup Store, customer experience project (post-order transactional communication improvement), performance reports, dashboards, automation tools, process improvement

Key achievements: built an automated tool for the replenishment of our popup store, resulting in the reduction of in-store inventory mistakes (~20%) and product stockout (20-50%), created a popup store employee incentive scheme that increased sales by up to 50%

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Dezan Shira & Associates, Shenzhen China Associate International Business Advisory, Apr. 2015 – Jul. 2015

Main responsibilities: client and partner account management, research for advisory services and market intelligence, writing articles on Chinese business for the company’s website/newsletters, CRM management, business development at Chamber of Commerce events

Key achievements: delivered 10+ articles about Chinese business, provided the company with numerous additional partners

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NMI Consulting Group, Shanghai China Project Manager Assistant, Jan. 2015 – Apr. 2015

Main responsibilities: development and organizational support for a transfer pricing seminar at the Shanghai EU Chamber of Commerce, research and presentations for advisory services, writing articles on Chinese business for the company’s WeChat profile

Key achievements: delivered 10+ articles about Chinese business, critical contribution to the presentation for the transfer pricing seminar E D U C A T I O N

Università Commerciale 'Luigi Bocconi', Milan Italy Master of Science in Public Administration, Sep. 2013 – Feb. 2016, Grade 110 cum laude Università Commerciale 'Luigi Bocconi', Milan Italy Bachelor of Business Administration, Sep. 2010 – Sep. 2013, Grade 110 / 110 National Chengchi University, Taipei Taiwan Graduate Exchange Program, Aug. 2014 – Jan. 2015, GPA 94 / 100 University of Washington, Seattle United States Undergraduate Exchange Program, Sep. 2012 – Dec. 2012, GPA 3.93 / 4 L A N G U A G E S K I L L S

Italian (mother tongue), English and French (advanced proficiency), Filipino (intermediate proficiency), Mandarin (basic proficiency) C O M P U T E R S K I L L S

Microsoft Office (Word, Excel, Power Point), Salesforce.com, Smartly (Facebook campaigns management), SPSS, SQL, Google (Analytics, DFP)

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