Richard P. Steeves
* ***** ******* ** *** Customer Experience team at Charter, building and overseeing a strong team of writers.
Oversaw the installation of new CMS for the Spectrum.net support site, writing requirements for transition to Drupal 8.
Created and implemented a content consolidation process to combine content from six legacy websites into one portal to better serve customers.
Managed the InsideCounsel.com website, with daily news coming from over 20 freelancers.
Increased pageviews on TMCnet.com website by 60%.
Manager, Commercial Support Content – Charter Communications, Stamford, CT 11/2015– Present
Managed a team of copywriters and editors to create dynamic support content to support Charter customers.
Wrote and edited support articles on 6+ websites to match our style and to make content more accessible to customers.
Wrote requirements for the implementation of a new Drupal 8 CMS, focusing on making the publishing of content more efficient for the team.
Oversaw the consolidation of content from six websites to make a more streamlined support site for our customers.
Senior Editor & Community Manager–ALM Media, New York, NY August, 2014 – November, 2015
Managed a team of freelancers and spearheaded social media engagement for the InsideCounsel brand.
Managing Editor–Summit Professional Networks, New York, NY August, 2013– August, 2014
Wrote daily content for InsideCounsel.com and monthly feature articles for the InsideCounsel magazine.
Managing Editor–TMC, Norwalk, CT March 2013 – August, 2013
Managed a team of 8 in-house editors and 20+ freelancers
Increased pageviews on the site up to 60%
Web Editor– TMC, Norwalk, CT March, 2012 – March, 2013
Wrote and edited articles about business-to-business technology for TMCnet.com, focusing on increasing traffic and time on site.
Programming and Software Skills
Microsoft Office Suite, Drupal and other CMS systems, Adobe Photoshop and Dreamweaver, Sharepoint, JIRA
M. Ed., Secondary Ed.– George Washington University, Washington, DC 1999
B.A. in English– George Washington University, Washington, DC 1998