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Ahmed Mohsen Embabi

*** * ******* ** *****, Giza, Egypt

Tel.: (02)35413954 Mob. : 010********- 010******** Email: addeou@r.postjobfree.com

Professional Profile

Seeking a High Service level in a Multinational Organization that to bring a proven track record of success and profitability, where my technical skills will move the mission of the organization forward, my business skills will better utilize available resources and find new avenues to increase resources, and my passion will make a difference in people’s lives. I am a communication engineer professional specialising in large scale enterprise communications design and development for a wide variety of companies. High level of involvement in the advancement of the industry and adherence to best practice. Education

B.sc Communication Engineering Benha University

Graduated: 2009 Grade: Good.

Graduation Project: (X-band Planar Micro strip Phased Array Antenna for Satellite communication) Grade: Excellent

Core Skills and Abilities

Languages:

- Arabic (mother tongue).

- English (Excellent).

Skills :

- VoIP

- Network Design

- Problem solving, and troubleshooting

- Search of technology in need for specific requirements

- Expertise in VoIP protocols like SIP, H.323

- Expertise in Telecommunication protocols like ISDN, PSTN.

- Expertise on Siemens HiPath 1100 & H3K & H4K and UC Applications and services such as Mobility, Third Party SIP, Video Conferencing, Presence etc.

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- Experience on Siemens Legacy system's Hicom 110, 130, 150 & Hicom 300 E/H

- Expertise on Huawei UC/VC and IVS product line including IP PBX U19XX& Telepresence solutions TP32XX & VoIP terminals

(espace series & TEx Series )

- Experience on performance test tools such as SNMP network/protocol analysis programs such as Wire shark,

- Capable of dealing with operating systems (All Windows).

- Very Good experience in Microsoft Office Tools (word, excel

&PowerPoint).

Employment History

August 2016 – Present

UC&C Engineer – Enterprise Egypt GSC at Huawei Technologies (Egypt) Co., LTD.

Huawei Enterprise Egypt GSC is a Global Service Centre provides supporting for Huawei Enterprise Devices (IT, Datacom and UC&C) all over Africa, Middle East and Pakistan.

Responsibilities:

Troubleshooting for HUAWEI Regional UC& C products (IPPBX, UC servers, video conference endpoints, IP cameras and more).

Provide detailed information on how to Install, configure, and upgrade UC&C Products.

Use various tools, technical knowledge, lab equipment, and on-line resources for troubleshooting.

Providing Remote Delivery implementation for new projects (RDC).

Providing network proactive monitoring for customer’s UC&C product line

Use trouble ticket system for tracking customer interactions and issue resolution.

Evaluate customers concerns and resolve problems for customer satisfaction.

Technical mentor for UC&C team

Onsite projects delivery

Onsite Projects:

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- 2019 onsite technical support for Cameroon DGSN safe city project

- 2018 technical director for Burundi president office – E Gov. project

- 2018 technical director for Egypt prime minister council project

- 2018 onsite technical support on Egypt MOE project

- 2017 senior onsite support on smart Zambia phase 1 Enterprise project

- 2017 onsite technical support on Egypt MOD project August 2011 – Present

Senior Service Engineer at Telecom Enterprise – Unify (Formerly Siemens Enterprise Communication)

Responsibilities:

Provide first line customer support and technical issue resolution via email, telephone and other electronic medium. Day-to-day service coordination for Technical Service Team related to our customer inquiries problems.

Manage Projects Handing over. Provide technical support for the service team by phone, remotely. Provide General Manager monthly report of Service department progress (Installation, Service Calls, Troubleshooting, Remote Support and Challenges).

Installation and supervision of installation and testing of Siemens PBXportfolio (small, medium and large enterprise).

Installations of Siemens Openscape call centre, Openscape Xpression and other Siemens applications. Report and escalate all observed incidents, irregularities that occur through proper operational escalation points. Manage the academy of professional training (APT) and training coordination of the technical matters (Tools, Equipment, Material and Trainers).

On Site Projects:

- technical leader for national security sector enterprise project 2015

- onsite technical support for Coca-Cola migration project 2014

- onsite technical support for EPTC contact center project 2012/2013 September 2009 – July 2011

System's Administrator Voice Solutions at Egyptian Pharmaceutical Trading Co.

Responsibilities:

Administrate Telecommunications systems in EPTC Voice Solutions for corporation call centres and branches.

Professional Development and Industry Participation Page 4

2008 – National Research Center: Trainee Alarm system and Data transfer cable

2007 – Egyptian company for pharmaceutical trading: Trainee pabx systems 2006 – Cairo Oil Refining Company: Trainee DCS systems 2006 – Coca-Cola Factory: Trainee PLC

Courses and Certification’s

2010 – CCNA: Cisco Certified Network Associate

2011 – CCNP /CCIP Route Exam

2011 – SOCA: Siemens Open Communication Associate

2012 – SOCP: Siemens Open Communication Professional Service Hipath 3000 2013 – MCITP: Windows Server 2008

2017 – HCNA - UC (CERTIFIED)

2017 – HCNA - VC (CERTIFIED)

2018 – HCNP - UC (CERTIFIED)

2018 – HCNP - VC (CERTIFIED)

2019 – HCIE-EC (CERTIFIED) HCIE NO. 9970

2019 – HCIA - Safecity

References

Nationality: Egyptian.

Date of Birth: October 1st, 1987.

Marital Status: Married.

Military status : postponed

Driving License : Yes

References

Available on request.

Contact this candidate