Skills

Dynamic and results driven Collections Manager with 16 solid years of experience in BPO and Shared Services with high achievements in providing strategic direction and leadership in the delivery of collections services to client organizations nationwide for more than 3 years. Skilled in the continuous improvement of collections efforts, policies, procedures and compliance functions that result in revenue growth, profitability and customer retention. Analytical and critical thinker with exceptional negotiation, communication, problem solving, time and resource .management, and organizational skills.

COLLECTIONS MANAGER

Advantage Lending Corp.

November 2019 – April 2019

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.

Manages the entirety of collections including call follow ups, skip tracing, field visits and collections. Facilitates Small claims case life cycle and product repossession process.

EXPERIENCE

17 Daisy St. San Pedro IX Subd. Bagbag Novaliches, QC

phone: +(63-928*******

email: addeok@r.postjobfree.com

BENJAMIN GARCIA

ABOUT ME

ITIL ver. III:

Lean Six Sigma:

Microsoft Office:

Team Mgmt:

Comm Skills:

Post Baccalaureate on Teacher Educ.

Polytechnic Universirty of thePhils, 01

EDUCATION

Generates revenue by coaching EC Supervisors on effective team management in handling early collection process, monitors employee productivity and optimize procedures to reduce cost, consistently meets or exceeds gross profit goals, maximizes credit advisor’s time and efficiency by revamping schedules and workloads and Oversees development and launch of additional processes and procedures.

EARLY COLLECTIONS MANAGER

SENIOR SUPERVISOR

Home Credit Philippines Inc.

February 2017 – June 2019

OPERATIONS MANAGER

Collectius Philippines Inc.

June 2019 – October 2019

Bachelor of Arts in Mass Communication.

Far Eastern University, 99