MITZI ANNE

MENDOZA

INTERNATIONAL PROJECT, PROGRAM, OPERATIONS

AND SERVICE MANAGEMENT LEADERSHIP &

SUSTAINABILITY CAPACITY BUILDING ICT

C O N TACTS

+639*********

addeoe@r.postjobfree.com

Antipolo City, 1870, Philippines

A B O U T M E

Certified PRINCE2®,

ITILv3®, ICDL®, and MCT®

professional with 15+ years

of expertise in managing

medium to large

enterprises and providing

full-scale technologies

advisory and consultancy

for various international

commercial firms, the

United Nations, and the

government sector in the

APAC region.

Highly experienced in vast

business industries

specializing in professional

and technical consulting,

public financial

management, software

solutions, ISP, financial

services, life/non-life

insurances, pre-need, HR,

education, marketing, and

research.

A passionate and

conscientious leader with

demonstrated intrinsic

organizational skills for

strategic roadmap

upholding good practices

and governance, and

proven ability to build high-

performing teams for

project success.

WORK E X P E R I E N C E

International Consultant / Lead, FreeBalance Inc. (Canadian firm), Vientiane, Laos

Aug 2019 - Jan 2020

• Rendered project advisory, technical services, UAT, train-the-trainer sessions, and capacity development on the implementation of Laos Financial Information System (LFIS) for the government, which includes public financial management, public expenditures management, government treasury management, and financial ad-hoc reporting.

• Scheduled for roll-out across 42 central ministries and 20 provinces with 184,000+ civil service workforce from 2020-2021.

Project Coordinator, FreeBalance Inc. (Canadian firm), Dili, Timor-Leste Jun 2014 - Jul 2019

• Provided overall project and operations management and local capacity building on a multi-million dollar Government Resource Planning (GRP) software and BI solutions - Integrated Financial Management Information System (IFMIS), which covers public financial management, public expenditure management, government treasury management, government performance management, HR management, and civil service management.

• Led and assisted in the decentralization to 30+ ministries, Central Bank, 31 autonomous agencies, and 13 districts of the Timor-Leste government with 40,000+ civil service workforce.

• Managed teams and mobilized resources, FTE professionals from APAC, EMEA, and NORAM regions.

• Contributed greatly to the increase in product footprint, rapid invoice collection, and company revenue by 60% in the last 5 years.

• The project has been operational from 2001 (nearly 20 years) to present in the Government of Timor-Leste and considered as the company's top-performing project in all regions in terms of stability and profit. Project & Operations Manager, University of Sydney (Australian firm), Dili, Timor-Leste

Dec 2013 - Jun 2014

• Provided project, operations, and staff management of local and international FTEs.

• Spearheaded the qualitative and quantitative impact research, training, and information management on the partnership model of Marie Stopes International

(MSI) with the National University of Timor-Leste and Ministry of Health's Integrated Community Health Services (ICHS) program funded by MSI Australia and DFAT.

• Implemented in 13 districts, 65 sub-districts, and 442 villages and hamlets with a total of 602 posts in all of the territory.

Client-focused, dynamic,

service-driven, and an

excellent communicator

with an effective ability in

building trusting

relationships with the

customer that promotes

assured client trust and

confidence, and increased

company sales and

revenue.

Managed and collaborated

with teams and workforce

in Asia; North, South,

Central, and Latin America;

Europe; the Middle East;

and Africa. With past travel

engagements in Timor-

Leste, Lao PDR, Sri Lanka,

Japan, Thailand, Hong

Kong, Singapore, Malaysia,

Taiwan, China, Indonesia,

UAE, Australia, USA, and

the Philippines (nationwide).

L I N K E D I N

http://www.linkedin.com/in/mit

ziannemendoza

S K I L L S

Project Management

Business management and

operations

Customer relations

management

Leadership and Sustainability

Workforce and team

management

Coaching, Mentoring & Capacity

building

Training and Development

Website development and

administration

ITIL service management

Systems analysis, UAT, and

Train-The-Trainer

Project & Operations Manager, Synergy International Systems (American firm), Dili, Timor-Leste

Jan 2013 - Dec 2013

• Managed the implementation and decentralization of the Social Protection Information System (SPIS) funded by the World Bank for the Ministry of Social Solidarity (MSS) with technical consultants mobilized from Timor-Leste, Armenia, and the USA.

• The project's objective is to improve program management of MSS in implementing core cash transfer programs in an efficient, reliable, and transparent manner through standardizing information management and strengthening program implementation and management capacity of the country. ICT Trainer, United Nations Integrated Mission in Timor-Leste (UNMIT), Dili, Timor-Leste

Apr 2011 - Nov 2012

• Produced staff development requirements and training courses and conducted formal training sessions to civilian and peacekeeping personnel in the UN mission and agencies, including the 40,000+ Timor-Leste civil service workforce.

• An authorized invigilator of the ICDL professional examinations administered for the UN's international and local staff in coordination with ICDL Australia.

• Developed and maintained various intranet sites, e-learning, moodles, LMS, staff training database.

• Appointed as OIC for the Department Chief.

IT Project Management Specialist / Webmaster, United Nations Development Programme (UNDP), Dili, Timor-Leste

Mar 2006 - Aug 2010

• A multi-million dollar project aimed to “support the development of strategic capacities required to enhance management of the civil service and to increase national ownership of the capacity development process and the management of advisory support in line with well-defined needs”.

• Performed project management consultancy, technical advisory, and capacity building to the Project Management Committee and pioneered the implementation of Personnel Management Information System (PMIS) for the Civil Service Commission across 30+ central ministries and 13 provinces in the country.

• Drafted project documents, annual action plans, and strategies for reporting and funding requests presented in the unilateral and bilateral stakeholders, partners, and donors’ meetings with the host government.

• Developed and revamped UNDP Timor-Leste's website - www.tl.undp.org.

• Marked as UNDP's top 3 project in Asia.

Supervisor, Prudentialife Plans, Inc. (Philippine firm), Makati City, Philippines

Feb 2001 - Mar 2006

• Supervised various ICT and marketing projects including eCommerce, portals, SMS/mobile applications, and Intranet Branch Office Communication System

(IBOCS) project rolled out in over 250 provincial offices in the Philippines.

• Developed and maintained various systems including corporate, intranet, and eCommerce websites of the organization.

• Managed professional teams comprised of business analysts, web programmers and developers, technical support agents, telemarketers, and marketing partners assigned at the Head Office and provinces.

SDLC

Salesforce, Zoho, Zoho Desk

Contract and vendor

management

CMS: WordPress, Drupal,

Joomla, Wix

Human Resources Management

Events management

W E B

P R O J E C T S

Intranet sites of UN Mission

in Timor-Leste

Apr 2011 - Nov 2012

www.unmit.org

UNDP Timor-Leste

Jul 2010 - Aug 2010

www.tl.undp.org

Civil Service Commission

(CSC) Timor-Leste

Jan 2010 - Aug 2010

www.cfp.gov.tl

Dili Building Solution II

Jan 2007 - Jun 2016

www.dilibuildingsolution.com

Prudentialife E-commerce

and Corporate websites

Jan 2000 - Mar 2006

www.eprudentialife.com

www.prudentialife.com

P E R S O N A L

D E TAILS

Date of birth

Aug. 6, 1976

Nationality

Filipino

Marital status

Legally married in

Australia

Technical Writer / Head Training Officer, Prudentialife Information Systems, Inc. / WorldTel Philippines, Inc. (Philippine firms), Makati City, Philippines May 1997 - Jan 2001

• Authored various technical documentation and training courses for local and international clients.

• Established company standards on technical documentation and statutory reporting.

• Competently handled a series of external ICT workshops as a head instructor in partnership with Asia Pacific College (APC) - www.apc.edu.ph and received positive commendations from participants and enrollees that led to increased company profit.

E D U C ATION

Master's Degree, University of Cumbria, England, UK 2021

• MBA in Leadership and Sustainability

• Modules include Organisational Behaviour, Marketing Management, Financial Management, Leadership and Sustainability, and Information Management

• With residency study in Ambleside, London on "Tackling Global-Local Challenges in Ethics, Responsibility and Sustainability" planned for 2021

• Ongoing studies with expected graduation in 2021 Master's Degree, University of the Philippines Open University (UPOU), Laguna, Philippines

2009

• MBA Master in Information Systems

• Earned MBA units for 1 year

Bachelor's Degree, University of the East, Manila, Philippines 1997

• BS in Computer Science Major in Mathematics

• Honor's class from SY 1993-1994

• Champion in the university choir competition

VOLUNTEER WORK

President / Board Adviser, Timor-Leste

Apr 2006 - Aug 2019

Volunteered for the Association of Filipinos in East Timor (AFET) with more than 1,000 Filipinos working and residing in Timor-Leste in coordination with the Embassy of the Philippines. Elected as President in 2007 and a Board Adviser until 2019. With other co-volunteers, I led various social services projects such as medical/dental missions, church donation drives, gift-giving activities at the orphanages and poor families, home for the aged, and prisons including community activities such as clean-up drives and bloodletting donations for the blood bank. Together with patrons, I also helped raise funds for the victims of typhoon Haiyan in 2013 and donated several fishing boats to some fishermen in one of the badly affected areas in the Philippines. This volunteer work had been a humbling opportunity to serve both my Timorese and Filipino brethren for more than 10 years. - www.afetnews.blogspot.com UN Volunteer, Timor-Leste

Mar 2006 - Jul 2008

Worked as an International UNV Specialist for the "Support to Civil Service Reform" project of UNDP Timor-Leste from 2006-2008. The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. The United Nations works with partners to integrate qualified, highly motivated, and well supported UN Volunteers into development programming and promotes the value and global recognition of volunteerism.

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