Post Job Free

Resume

Sign in

Customer Care Sales

Location:
Chicago, IL, 60619
Posted:
May 24, 2020

Contact this candidate

Resume:

Claudia Sudduth

**** *. **** **, **** *B

Chicago, IL 60649

312-***-****

addeob@r.postjobfree.com

Qualifications

Numeric data entry skills 13500 ksph/ 55 WPM.

MS Excel/VLookups/MS Word/Outlook

Excellent verbal communication, written communication, and interpersonal skills

Experience with Accounts Payable (A/P)

Working knowledge of SAP, TS300, Barcode Reader, Legacy, Citrix Onbase, Transportation Management Systems, Made2Manage Accounting Software, NextStar Billing Accounting Software, KRONOS, PeopleSoft, and Workday

Education

Chemeketa Community College (Online) – AA in Speech Pathology Language

Expected Graduation Date: Summer 2020

Experience

CME Group Chicago, IL 01/2017 – Present

Experienced Accounts Payable Specialist

Process invoices (purchase order and non-purchase order invoices) to ensure timely payment is made to CME's vendors.

Match vendor invoices with purchase orders, verify receipt of goods and their pricing to ensure the completion of CME's three-way match between purchase orders, receiving, and vouchers.

Communicate with outside vendors as well as CME staff to resolve issues surrounding the payment or non-payment of invoices.

Accurately set up and maintenance of vendor files as well as serving as the administrator of the corporate card program.

Address department and vendor inquiries regarding Accounts Payable policies and procedures as well as inquiries around status of payments to vendors.

Review general Accounts Payable email box and mail queue in Workday and Microsoft Outlook.

Work independently to resolve any issues that may arise with external vendors or CME Group departments, investigate, and resolve issues related to receipts/receiving.

Setting up or updating vendor information accurately to ensure payments are delivered to the correct address or bank and proper 1099 processing occurs.

Ensure timely payment to CME vendors via check, ACH, or wire transfer.

Ensure all invoices are processed with the correct general ledger coding.

AEP Energy Chicago, IL 07/2015 – 01/2017

Analyst, Collections & Accounts Payable/Receivables

Manage A/R portfolio to maximize cash flow efficiency

Maintain close relationship with sales, customer care and billing teams

Prepare and process accounts payable checks

Communicated with Sales Managers to resolve credit and collection issues with customers.

Code/charge expenses to appropriate GL accounts and cost centers

Resolve invoice discrepancies and respond to all vendor/internal inquiries

Processed Cash Receipts and A/R Account reconciliation functions.

Report and evaluate A/R metrics to enhance collection policies, procedures & cash flow cycle

Review invoices and check requests for appropriate documentation and approval prior to payment

Graymills Corporation Chicago, IL 01/2015 – 03/2015

Accounts Receivable/Accounts Payable Specialist

Both Domestic and International A/R responsibilities

Business to Business collection calling

Reviewed and released on-hold orders.

Communicated with Sales Managers to resolve credit and collection issues with customers.

Prioritized and pursued assigned customer accounts for Collection & Bankruptcy claims.

Processed Cash Receipts and A/R Account reconciliation functions.

Ran RMA reports in Made2Manage and processed all Credit Memo’s.

Processed, verified, balanced, and adjusted bills and invoices

Hostess Brands LLC Schiller Park, IL 11/2013 – 10/2014

Logistics Supervisor/Accounts Receivable/Accounts Payable Clerk

Maintained critical documentation of client orders, shipments, and materials to ensure timely delivery of goods.

Handled domestic and international Accounts Receivables responsibilities

Processed Cash Receipts and Account Receivables reconciliation functions.

Handled over 50 collection calling per day/Prioritize and pursue assigned customer accounts for Collection & Bankruptcy claims

Resolved quality, service and cost issues relating to logistics.

Managed warehouse inventory

Scheduled transports and deliveries of client purchase orders.

Generated SAP Purchase Orders and the correct Bill of Lading for each shipment.

Bank reconciliations and matched check remittance with corresponding A/P invoices

Processed, verified, balanced, and adjusted bills and invoices

Input vendor invoices and reconciled vendor accounts

Accounts Receivable Clerk/ SAP Administrator 08/2013 - 11/2013

Managed warehouse inventory

Scheduled transports and deliveries of client purchase orders.

Generated SAP Purchase Orders and the correct Bill of Lading for each shipment.

Bank reconciliations and matched check remittance with corresponding A/P invoices

Processed, verified, balanced, and adjusted bills and invoices

Input vendor invoices and reconciled vendor accounts

JP Morgan Chicago, IL 04/2005 – 08/2013

CIS Operations Senior Specialist/Mail Extractor

Processed an average of 140 applications per hour.

Prepared and assembled training manuals for employees and managers.

Team lead for Data Corrections in the Verification Department.

Senior Specialist and backup Team Lead for Accepted Balancing.

Senior Specialist for the CITRIX System.

Bank reconciliations and matched check remittance with corresponding A/P invoices

Conducting sensitive file reviews with numerous Federal, state and local agencies and preparing case file records and related documents to be routed to other offices.

Searching for missing files/records and placing loose documents into appropriate case files.

Performing general mail handling and distribution including sorting, opening, date stamping, classifying, processing, and routing.

Prepares, maintains and submits statistical and required reports to supervisor.

Use computer record systems for searching, creating and updating information.

Processed, verified, balanced, and adjusted bills and invoices

Input vendor invoices and reconciled vendor accounts

Data Entry Clerk – Contract position through Kelly Services 12/2004 - 04/2005

Verified scanned applications

Processed an average of 50 applications per hour

Vedior/Accenture Chicago, IL 07/2004 - 12/2004

Accounts Receivable /Accounts Payable Clerk

Working knowledge of J.D. Edwards accounting system

Entered vendor invoices and credit memos into PromoServe

Resolved customer relations issues

Handle duties of Office Manager when needed

Answered and directed phones calls

Handle domestic and international Accounts Receivables responsibilities

Process Cash Receipts and Account Receivables reconciliation functions

Processed, verified, balanced, and adjusted bills and invoices

Input vendor invoices and reconciled vendor accounts

Entered vendor invoices and credit memos into the SAP R/3 accounting system

Resolved customer relations issues

Converted data using Microsoft Excel

Best Western Hotel Chicago, IL 07/2003 - 07/2004

Front Desk Receptionist/Administrator

Assisted hotel guests with reservations

Sorted, filed, and distributed mail

Acted as hotel Concierge when needed

Resolved customer relations issues

Achievements

CME Group – June 2019: Employee Excellence Recognition Award

AEP Energy – December 2015: Sales Department Customer Service Recognition

Hostess Brands – November 2013: Promoted to Logistics Supervisor

JP Morgan – December 2009: Employee of the Year Recipient



Contact this candidate