JASPREET KAUR DHARIWAL

**** ***** ******

Windsor, ON N9C 1H3

647-***-****

addemu@r.postjobfree.com

PROFILE OF SKILLS

• One year customer service and sales experience in banking industry.

• Customer orientated experience enhanced clear communication, interpersonal, empathy and adaptability skills.

• Outstanding sales results when one to one marketing of financial products such as mortgage loans.

• Highly computer literate with strong knowledge within Microsoft Word, PowerPoint and Excel.

• Fluent in English, Punjabi, Hindi, Kiswahili.

EDUCATION

Master of Management - Human Resources Management April 2020 Odette School of Business, University of Windsor, Windsor, ON Master of Science- Marketing September 2017

School of Management, University of Bath, Bath, United Kingdom Bachelor of Science- Business Management July 2016 Essex Business School, University of Essex, Colchester, United Kingdom WORK EXPIERENCE

Seasonal Customer Service Representative October- December 2019 Best Buy, Windsor, Canada

• Greet customers in an appropriate manner while quickly determining their needs.

• Perform front end responsibilities including till transaction administering, till reconciliation, and overall customer experience.

• Ensure the product displays are in working order and the signs are also accurate within the store.

• Educate customers on the products and additional services such as the Geek Squad protection plan.

• Build customer confidence by actively listening and providing appropriate feedback thus ensuring customer satisfaction.

• Ensuring an optimistic attitude and calm mind during times of high pressure. Customer Service Representative September 2017- October 2018 Exim Bank, Arusha, Tanzania

• Assisted customers with routine account related requests such as deposits, withdrawals, statements and fund transfers.

• Responded and resolved customer problems, queries and concerns over the phone and emails in accordance to the banking principles.

• Connected directly with customers to provide them with outstanding advice and banking solutions.

• Informed customers of new banking products and services and made suitable suggestions.

• Participated within the banking marketing campaigns for financial products such as credit cards, mortgages and overdraft facilities to increase customer base.

• Worked within a team to build a positive and diverse environment. Marketing Assistant November 2016- September 2017

Mintroom, Bath, United Kingdom

• Updated and improved the content within the websites including menus, nutrition information and offers.

• Constantly examined and revised social media platforms such as Facebook, Trip Advisor, Instagram for improvements and interacting with customers.

• Managed and developed guests database.

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• Planned and organized themed events such as New Years Eve, Christmas and charitable events. General Administration Assistant April - October 2016 Tata Motors, Arusha, Tanzania

• Scheduled test drive appointments.

• Processed sales papers for leased, financed and cash bought vehicles.

• Solved any account discrepancies such as payment concerns, changing banking information and financial matters.

• Handled client complains, correspondence and client relations. Student Ambassador January 2015 - April 2015

University of Essex, Colchester, United Kingdom

• Provided prospect students with information on the student experience and life within the university.

• Provided tours around campus on visit day and also showed the local area to the prospect students for the best places to shop and eat.

• Supported with hosting the social events.

• Promoted tours, activities and upcoming educational and non-educational events on social media channels such as Facebook and Instagram.

Additional Experience

Vice President Marketing for Master of Management November 2019-April 2020 University of Windsor, Windsor, Canada

• Prepared the brochures and program related information material.

• Promoted all events and conferences held by the MM Society.

• Worked in coordination with the Student Experience Coordinator in order to maintain the information on social media platforms such Facebook and Instagram.

• Worked with other members to assist, plan, and prepare for the events. Mentorship August- December 2019

University of Windsor, Windsor Canada

• Volunteered to help and support to first year students as they transition to university life.

• Practised effective listening and provided recommendations to campus resources and services as required to succeed in their studies.

• Assisted mentees to feel more connected and esteemed within the campus community.

• Provided information and encouraged mentees to take part in campus events such has joining student societies, and volunteer projects.

Team Leader and Event Organiser September 2015

University of Essex, Colchester, United Kingdom

• Communicated with various societies on campus to take part in the event so that first year students were aware of the facilities available.

• Organised various social games that provided an opportunity for students to know their peers. Team Member October 2014 - April 2015

Enactus, University of Essex, Colchester, United Kingdom

• Team member for two projects: the sports project in Jaywick and the lighting project for Zimbabwe.

• Assisted in organising events such as take me out, the stand-up comedy and food sales on campus to raise funds for the projects.

• Met with various companies within Colchester in order for them to sponsor the two projects. REFERENCES AVAILABLE UPON REQUEST

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