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Assistant Administrative

Calgary, AB, Canada
May 24, 2020

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Telephone: 403-***-**** or [403-***-****


An administrative professional with over 20 years experience. Proven academic and professional achiever who possesses unique clerical and computer skills required to assist executives and organizations in achieving their mission.



oTime management skills and dedication to timelines

oKeyboarding speed of 80 wpm

oEfficient and accurate minute taking and transcription

oMaintained integrity of electronic and hard copy file management systems

oPrepared complex documents, tables, charts and presentation material

oCoordinated travel, calendars and expense claims for senior management


oMicrosoft Office 2016 (Word, Excel, PowerPoint, Access, Outlook, Publisher )

oMicrosoft for MAC 2011 (Word, Excel, PowerPoint, Outlook)

oProWorkFlow, QuickBooks, Adobe DC, SAP, Lotus Notes Messenger

oCustomer Relations Management and internal databases

oVOIP and multi-line switchboard systems


oExcellent interpersonal and communication skills

oWork well independently or within a team setting

oEffective team management, organizational skills, and ability to work well under pressure

oCommitted to exceptional service orientation with clients


oRecruitment, training, supervision, counselling the development of support staff

oCoordination of clerical activities in office group

oAssisted in the development of procedure manual and training practices

oProvided in-house training seminars in Microsoft Office

oParticipated with senior management in the development of agency vision and implementation plan


FRIDAY PROFESSIONAL GROUP, Calgary, AB Sept 2017 - Present

Administrative Assistant June – Dec 2014

Short and long-term assignments for medium to corporate clientele.

Primarily have been on contract with Pepsico providing reception/AP past two years

TRANSCRIPT HEROES, Mississauga ON May 2017 –Present


Over 3000 hours of audited online transcription services for a multitude of professionals

SKIP THE DISHES, Calgary, AB October 2018 - Present


Part-time delivery of restaurant food and beverages to customers

Excellent customer relation reviews

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CH2M HILL/TERA ENVIRONMENTAL, Calgary, AB Dec 2014 – May 2016

Facilities Assistant/Receptionist

Professionally directed incoming calls, greeted and issued security/parking passes to clients and contractors, processed mail and courier requests, ordered office supplies, booked all meeting rooms and handled catering requests. Updated phone lists, floor plans and reception manual on SharePoint site

MNP (Myers Norris Penny LLP), Calgary, AB Jan – Jun 2014

Administrative Assistant (Maternity Leave Coverage)

Assistant to partners and managers with the Audit and Risk Enterprise Departments

Formatted financial statements, proposals and presentations, prepared client tax packages

Expense claims, travel and luncheon reservations, meeting coordination and minute taking

AGRIUM INC., Calgary, AB Jun – Dec 2013

Administrative Hardware Coordinator (Contract: Metafore Technology)

Liaised with the IT team in providing technical, hardware and software support to internal corporate and wholesale departments across North America

Generated purchase requisitions in SAP and effectively monitored shipments through to invoicing

Performed audit of organizational servers and presented findings to management

Participated in-house software training

LAKELAND FAMILY EYECARE, St. Paul, AB Aug 2002 – Jan 2008

Optometric Assistant

Specially trained assistant to optometrists in the provision of patient care

Duties included: reception, pre-testing, dispensary and all-related laboratory orders and follow through

Successfully completed the Optometric Assistants course and trained new staff as required

Top sales associate (contributed to the team’s performance-based bonus system)

Processed invoices, order contact lens supplies and medications

DR. KAM JUGDEV, ATHABASCA UNIVERSITY, Calgary, AB Mar 2002 – December 2017


Proofread and edit research manuscripts, grants proposals and transcribe confidential interview recordings

RANDSTAD, Calgary, AB Apr 2000 – Mar 2002

Administrative Assistant

Short and long-term assignments for medium to corporate clientele

WOOD’S HOMES, Calgary, AB Jun 1987 – Feb 2000

Executive Assistant

Promoted from Clinical Secretary to Administrative Assistant to the Executive Director responsible for all residential, community, educational, medical and research programs

Attended and participated in Senior Management, Committee and Board of Director meetings

Coordinated the compilation of policies and procedures in compliance with Accreditation guidelines

Handled and prepared correspondence, proposals, annual reports and other communication documents

Prepared travel arrangements, itineraries and scheduling

Directly supervised nine administrative staff

Coordinator of the 1995/96 United Way Campaign

Provided Microsoft training to in-house staff

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University of Calgary – Continuing Education Program

General Certificate in Business Management (300 hour program)

Courses included: Organizational Behaviour, Business Management, Communication, Accounting Principles, Business Writing, Micro Economics, and Leadership

Calgary Board of Education – Continuing Education Program

Supervising Others (30 hour program)

Association of Administrative Assistants

Active member for three years, including one year as Treasurer

Canadian Association of Optometrists - Certified Optometric Assistant’s Course


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