Social Media Customer Service
Resume:
JEN DUCEOUR
Content Creator and Blogger
PROFILE
I am a non-traditional student at Arizona State University Online, studying Mass Communications and Media Studies looking to kickstart my new career in content creation and strategy. My leadership background and customer service experience make me a force in dealing with clients while focusing on positive end results. My passion for writing, social media, and politics intersects with bold strategies to convey clear, concise messaging at every opportunity.
I work hard, love to learn, and push myself to master any area of expertise I encounter. This high energy gives my team an edge while emphasizing quick problem-solving abilities, robust project management, and promoting work life balance.
CONTACT
PHONE:
WEBSITE:
https://medium.com/jensplaining
EMAIL:
*********@*****.***
HOBBIES
Political Analysis
Sports
Video Games
Writing
EDUCATION
Arizona State University, Online
Current Student, Mass Communications and Media Studies
Ashland University
Aug 1999 – May 2001, Theatre
WORK EXPERIENCE
Content Creator and Strategist, Jensplaining.com
May 2020 - Present
Maintains strong communication skills with attention to details such as tone, voice and styling while delivering messaging across platforms. Strategizes approaches on each delivery stream to maximize effectiveness.
Shift Supervisor, Starbucks
Sept 2018 - Present
Oversees store operations, models expected behavior, including displays of excellence in customer service, expertise in coffee preparation, and a strong ability to communicate with others.
Mom, Stay at Home
June 2015 – Jan 2018
Sets reasonable expectations and thoroughly follows up. Ensures Home finances are in order while quickly making decisions in high stress situations. Ongoing education in the emotional health of young children.
SKILLS
Focus, brevity, simplicity, engagement, research, strong work ethic.
SEO, AP Style, grammar, punctuation, accuracy, clarity, objectivity, sourcing, interviewing, research, digital media writing, news writing.
Facebook, Twitter, Instagram, accuracy, engagement, adaptability, humor, detail-oriented, calls-to-action.
Thinks critically, communicates effectively, manages time well, organized, perceptive, empathetic, high energy.
Contact this candidate