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Social Media Customer Service

Location:
Irwin, PA
Posted:
May 24, 2020

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Resume:

JEN DUCEOUR

Content Creator and Blogger

PROFILE

I am a non-traditional student at Arizona State University Online, studying Mass Communications and Media Studies looking to kickstart my new career in content creation and strategy. My leadership background and customer service experience make me a force in dealing with clients while focusing on positive end results. My passion for writing, social media, and politics intersects with bold strategies to convey clear, concise messaging at every opportunity.

I work hard, love to learn, and push myself to master any area of expertise I encounter. This high energy gives my team an edge while emphasizing quick problem-solving abilities, robust project management, and promoting work life balance.

CONTACT

PHONE:

412-***-****

WEBSITE:

https://medium.com/jensplaining

EMAIL:

addel1@r.postjobfree.com

HOBBIES

Political Analysis

Sports

Video Games

Writing

EDUCATION

Arizona State University, Online

Current Student, Mass Communications and Media Studies

Ashland University

Aug 1999 – May 2001, Theatre

WORK EXPERIENCE

Content Creator and Strategist, Jensplaining.com

May 2020 - Present

Maintains strong communication skills with attention to details such as tone, voice and styling while delivering messaging across platforms. Strategizes approaches on each delivery stream to maximize effectiveness.

Shift Supervisor, Starbucks

Sept 2018 - Present

Oversees store operations, models expected behavior, including displays of excellence in customer service, expertise in coffee preparation, and a strong ability to communicate with others.

Mom, Stay at Home

June 2015 – Jan 2018

Sets reasonable expectations and thoroughly follows up. Ensures Home finances are in order while quickly making decisions in high stress situations. Ongoing education in the emotional health of young children.

SKILLS

Focus, brevity, simplicity, engagement, research, strong work ethic.

SEO, AP Style, grammar, punctuation, accuracy, clarity, objectivity, sourcing, interviewing, research, digital media writing, news writing.

Facebook, Twitter, Instagram, accuracy, engagement, adaptability, humor, detail-oriented, calls-to-action.

Thinks critically, communicates effectively, manages time well, organized, perceptive, empathetic, high energy.



Contact this candidate