NAME: AGHAMBA RACHELLE ESOLIKA
SPECIALTY BARISTA / WAITRESS
PROFESSIONAL SUMMARY: Ambitious and professional Barista with 4+ years experience in handcrafted coffee making and brewing with all gadgets and methods. Substantial knowledge of various coffee types and their characteristics. Track record of increasing the ratio of returning clients through friendly and warm customer service. Very punctual individual who has a neat and tidy appearance.
Coffee bean types and features
Latte and fudge art
MS Office applications
PROFESSIONAL EXPERIENCE 2018 – 2019
MAZE COFFEE - DUBAI
POSITION HELD: BARISTA
●Enhance the number of returning coffee customers through effective coffee making and customer service skill.
●Welcomes customers by determining their coffee interests and needs.
●Educates customers by presenting and explaining the coffee drink menu; answering questions.
●Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
●Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, capouchino, caffe latte, Flat White, Gibrata, Piccolo, Coltaldo, Americano, Ice Americano, and Ice Latte.
●Brewing all such filtered coffee such as V60, Chemex, Aeropress, French Press, and Karlita.
●Generates revenues by attracting new customers; defining new and expanded services and products.
●Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
●Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
●Maintains safe and healthy work environment by following organization standards and sanitation regulations.
●Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
●Consult with new coffee lovers and educates them on setting up new site for coffee lovers.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
BARISTA, 2015- 2018 With GRANO Coffee
2012 – 2014 Waitress With
MOUNT CAMEL RESTURANT BUEA (Cameroon)
Welcoming and greeting customers in the Restaurant and efficiently determining their needs and interests.
Explaining and educating the customers about different Restaurant Menu .
Preparing and selling our products by closely following the prescribed preparation techniques and recipes
Attracting new customers and generating additional revenue; characterizing new and expanded products and services.
Sanitizing or cleaning utensils, work areas and equipment.
Regularly checking the temperature of refrigerators, freezers or other heating equipment to make sure it functions properly.
Ordering, receiving and stocking retail products or stock supplies.
Maintaining equipment from time to time by closely following operating guidelines, replenishing supplies, troubleshooting breakdowns, calling for checkup and repairs and performing preventative maintenance.
Labeling, wrapping or dating food products for sale.
Setting up or restocking product displays.
Taking customer orders and conveying them to other employees for preparation.
Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly manner, and reporting to the manager on duty without delay.
Maintaining a prompt and friendly customer service.
Reporting potential safety hazards to the manager on duty without delay.
High School Graduate
ENGLISH: Fluent, speaking, reading and writing
FRENCH: Average, speaking, reading and writing.