Naveen Sharma

Apt#*, ***, Herring Cove Road

Halifax, NS B3R 1W5

+1-902-***-****

addegm@r.postjobfree.com

SUMMARY OF SKILLS AND ABILITIES

Over 5 years’ experience in Finance and Accounting and 1.5 years as Call Center Associate

Experience in Reconciliation of Balance Sheet, Profit and Loss accounts after month end closing, O2C

Strong interpersonal and communication skills as well as the ability to develop effective rapport with co-workers, clients and the general public

EDUCATIONAL QUALIFICATION

Bachelor of Business Administration in 2005 (University of Delhi) India

PROFESSIONAL STRENGTH:

Knowledge of working in ERP software.

Familiar with reporting tools, data warehousing.

Microsoft Office (Excel, Word & PowerPoint), Internet Explorer & Cognos

Demonstrated ability to develop, identify and implement process improvements.

Ability to learn new concepts and improve upon existing ones.

PROFESSIONAL EXPERIENCE

Concentrix

Tech Advisor (Aug 2019 to till Date)

Provided Technical support to customers via telephone.

Isolated the issues to software to provide better assistance to customers within given time.

Offered optional services available to customers for saving their time.

Maintained composure and patience for more difficult issue

Remained under industry average for AHT and ACT, always remained compliant according to company policies

McDonald’s Canada

Manager (Dec 2017 to till Date)

Facilitate on-site Staff training and developed processes and procedures to increase accuracy.

Review issues and implement corrective action plan, leading to desired results.

Supervise and trained customer service team members to provide exceptional service throughout the entire experience.

Responsible for sales growth through services to customers as per their expectations.

Genpact India Pvt. Ltd.

Accounting and Reporting (Jan 2016 – Sep 2017) Assistant Manager

Complete payroll reconciliation and posting.

Manual Journal Entries related to Re-class, Invoice issue, Credit Note issue

Monthly, Quarterly and Yearly closing

Preparing VAT returns for Italy Region, submitting it to Authorities.

Prepare Intercompany reports, regarding netting between different entities if the company.

Preparing Accruals (for payroll, third party services etc.) and book them with proper approvals.

Preparing and review CIR (Capital Investment Requests), where Company intended to buy Fixes Assets, by analyzing if the Asset is within the allocated budget, approved by Finance Manager.

Run Depreciation report on month end to make sure all Assets have been captured by system and if the amount of depreciation charged was correct.

Reconciliation of ~110 Balance Sheet Accounts.

Reviewer of G/L reconciliation.

O2C (Order to Cash: Accounts Receivable Management, Nov 2011 - Dec 2015) Management Trainee

Handle day-to-day incoming bank collections, booking and allocation of collection received from customer and clear the invoices in receivable accounts.

Work to clear the A/R as per SOX and prepare data for SOX Audit.

Work on General Ledger reconciliations on monthly basis after closing

Initiate timely collection of funds and reduction of A/R ageing and investigate for non-payment of outstanding invoices

Follow up for upcoming due and outstanding invoices with external customers to ensure proper and timely receipts

Prepare service tax report of old A/R invoices which are cleared in every current month for filing service taxes on a monthly basis.

Preparing AR analysis (ageing) reports and PCC dash-board on monthly basis and distribute to senior management.

Call Center Associate (May 2010 – Oct 2011) Process Developer

Handle day-to-day incoming Customer Calls related to their Credit Cards including Statement Balances, fees and charges etc.

Guide customers related to payment processes for online transactions as well as payment for dues.

Explaining and supporting customer issues related to fees, excess charges or interest rates on credit card(s).

Follow up on Customers satisfaction level monitoring parameters

Assist team members and encourage them to achieve company’s goals with aim to work as a team

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