Front Office Training

Thamara Kulathunga

Mobile: 009**********

E-Mail: *****************@*****.***

: *****************.*************@****************.***

Skype : Thamara.kulathunga

PROFESSIONAL OBJECTIVE

To have a job that would enable me to use my talent and skills as well as contribute to organization's goals and which would provide excellent opportunities for career advancement and personal growth.

SKILLS /ABILITIES

Opera, Microsoft Excel, MS Word, MS Power point, Micros, Quality Management System, FBM, Bayan System, Outlook.

Diplomas in computer software, Internet and good typing abilities.

Certified Leader ship management Training Course.

Certified Frist Aider international federation of Red Cross and Red Crescent societies of Qatar and Oman.

Fire Evacuation procedure training certificate.

Pre-Opening Hotel experience.

Department on Job trainer.

Certificate of Outstanding service deliver to The Guest.

A Flexible, Team worker, Cooperative and Hard Worker, Effective communication, supervising Operations, Drive for Result,

Excellent customer Focus, Taking Responsibility, Able to handle emergency condition also.

Ability to work longer hours in times of need and adaptability.

Able to Read, Write and Speak English, Sinhala and communicate clearly.

EMPLOYMENTS

Senior Housekeeping & Laundry Supervisor

AL MESSILA LUXURY COLLECTION DOHA (2019 Sep to Present)

SWISS BELSEEF BAHRAIN (2017 Sep to 2018 Oct)

HK Supervisor

ROTANA HOTEL & RESORT,OMAN, (2014 June to 2017 Sep)

●Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the ‘floors’ And overseeing supervisors and linen room and cleaning supplies staff

●Overseeing stock takes, budgets and other paperwork, such as maintenance reports and safety audits

●Controlling supply costs, as well as laundry, maintenance.

●Scheduling staff roster and responsible pay roll auditing L & F

●Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention.

●informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry

●Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

● Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly

● Ensure the correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up

●Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules

●Responsible for implementing trainings of all team members and ensure they understand the purpose of their role and standards required

●Thorough knowledge of all the products and services provided by Housekeeping

Prepare Job Assignments & Issues keys and supplies for attendants; Conduct morning brief receives special instructions.

●Take note of VIP, DND, S/O, D/L, and R/S takes Action.

●Receiving c/o ready for sale, receiving special Guest request, Guest complain carries out & attends.

●Inspect areas as a check list check cleanliness, supply etc. are as per standard report repaired reports.

●Follow up and ensure work is completed satisfactorily

●Handlings L & F, supervise cleaning of guest room’s corridors, stair case, and trolley as well.

●Trains and assist attendants to do their job well make them performance reach high

●Supervise special cleaning rooms check supplies all the floor, assist with inventory’s

●Ensure all HK machines equipment’s are good condition and properly handle well maintained

●General responsibilities to promote efficiency, confidence, courtesy and high stranded skills, good inter department relations.

●To display pleasant manner, positive attitude make and promote good image about company to guest and colleague.

●To adhere to company and hotel rules and regulations at all the times.

●Occasional responsibilities report any maintenance, equipment failure and get it done follows as well.

● Participate any training or development plane as recommended by senior management

●Ensure hotel standard require by law and by management are maintained at all time in the area specific above.

●Handling laundry and linen room.

●Other duties assigned by management.

MILLENNIUM & COPTHRONE HOTEL DOHA 5 (2010 FEB _ 2013 AUGUST)

HK Office Coordinator

●Follows opening procedures for HK Office. Prepare Daily Reports, Assignments and issue master keys as a procedure.

●Handle the safekeeping, recording collection all metal keys, master keys and pagers.

●Doing all admin and clericals work in department, Making training schedule for staff

●Answer according to standards all incoming calls from internal / external guests and follow up requests.

●Keep accurate records in order to all the request and messages in log book.

●Keep accurate records of missing and damage items in the rooms and do the necessary.

●Communicate effectively and clearly all messages to related departments and keep smooth operation.

●Update time to time arrival & Check out rooms to supervisors and attendants. Update all room status to opera system.

●Update maintenance, Attendants Points, productivity report linen saving etc.

●Receiving lost and found items, Keep accurate records, store as per standard, handle the claiming and clearing as per hotel procedure.

●Making discrepancy, distribute all forms, copy’s act.

●Taking store, office supplies, first aid box items stock’s inventory and order necessary items. Also laundry requisition. Ensure keep smooth operation hk department And Controlling store items and guest amenities.

●Responsible for payroll procedures. Making HK purchasing requests.

●File all documents, copy’s, papers. And end of month remove all the file paper, keep separates, clear folder for next month.

●Handlin Laundry in Out and linen room, Chemical ordering, staff uniforms, Guest Laundry, HOD Laundry, Accommodation Linen, Bill posting, Linen inventory also. Performs other office duties as assigned by director.

KHALIDIA HOTEL APARTMENT, DUBAI. DULUXE (2007 June – 2009 May)

Room Attendant

THE KANDY SPORT LAKE CLUB SRI LANKA (2000 JAN- 2004 JULY)

Cashier

●Greet customers entering establishments

●Receive payment by cash, check, credit cards, vouchers

●Issue receipts, refunds, credits, or change due to customers.

●Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate.

●Maintain clean and orderly checkout areas.

TRAINING

●Managing career Training Course.

●Hotel Brand’s and Guest Loyalty Training Course.

● Fire Evacuation procedure Training Course.

●The basic life support and saving & First AID Training Course.

● ECOLAB Chemical Training Course.

●On job Training.

EDUCATION

●G.C.E. Advanced level exam 1996 (Art Subject )

Economics S

Geography S

Element of political Sc. S

Sinhala Language S

●G.C.E O/L Exam 1993.

PERSIONAL DETAILS

Full Name : Thamara Kulathunga, Kulathunga mudiyanselage.

Address : #26, Viduruge watta, Kundasale, Kandy, Sri Lanka.

Nationality : Sri Lankan.

Sex : Female.

References

01. Mr. Claude Vernon Wijesinghe, 02. Mr. Logu Kuppusamy,

Executive Housekeeper, Director of housekeeping,

Wyndham Garden Hotel Manama, Salalah Rotana Luxury Resort,

Bahrain. Oman.

E-Mail: ******.**********@*******************.*** E-Mail: ****.*********@******.***

Tel No: 009***********. Tel No: 009**********, 009**********

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