VINCENT MULAISHO

added8@r.postjobfree.com +260********* Zambezi Road Chalala, Lusaka, Zambia

PROFESSIONAL SUMMARRY

Organised and efficient for corporate level officers and senior management personnel with demonstrated expertise and 4 years’ experience in Customer relations. multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow Optimisation techniques implementation which increase productivity, reduce labour and maintain business integrity and quality of service.

WORK HISTORY

May 2019 – Current

Personal Assistant to Director

MAFENDO LOGISTICS – Johannesburg,

South Africa

June 2017 – April 2019

Outbound Call Centre Agent

ZOONA MONEY TRANFERS H/O

Cape town, South Africa

Maintained accurate knowledge of Products to provide informative service and updates to Customers

Continually updated customer database, ensuring compliance with regulations.

Processed queries, seeking effective, timely solutions for continued customer satisfaction.

Delivered to targets with a positive, proactive work ethic, maintaining excellent self-development to continually exceed management expectations

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Feb 2015 – Jun 2017

Sales Executive/Consultant

The Taj Hotel Cape town

South Africa

Telemarketing: Customer relations Secondary Calls Resolving customer and consumer queries from the phone, emails etc.

Delivered targets with a positive, proactive work ethic, maintaining excellent self-development to continually exceed management expectations.

Strategically planned and implemented business development activities

Collaborated with management to review customer contract terms and request approval.

Resolved product issues with manufacturers to maintain relationships with key producers and deliver quality product to customers.

Exceeded sales goals by 85% using consultative and value-driven approach.

Proactively identified and solved complex strategy problems that impacted sales management and business direction.

Received and processed executed customer agreements.

Established and maintained client relationships through superb communication.

SKILLS

Business Management

Customer relations

English

Telemarketing

Phone

Target driven

Practical problem solver

Fluent in Tonga Bemba, Lozi, Nyanja

Excellent Communication Skills

Motivational team player

Microsoft Office

Extremely organised

Time management

Strong verbal communication

Conflict resolution

Attention to detail

EDUCATION

ND Information Tech, Business Information Systems

University of South Africa UNISA

Not Complete

HOBBIES

Gaming, travelling, Music, Foreign languages, Photography, Blogging, Fashion, Basketball

REFERRENCE

Misheck Sakala Mafendo Logistics Director +278********, Ephraim Phiri Mafendo Logistics Senior Partner +276******** Brian Kamaki Mafendo Logistics Senior Partner +277******** Miss Jennie De Lange ; Admin Clerk +277********/+272*-***-**** Maryke Geyer (Taste by Taj Program Director)+277******** NADINE SHENKER Consumer Insights Zoona Money Tranfers +277*******/+272******** Email added8@r.postjobfree.com

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