Office Assistant Data Analyst

KATHERINE P. BANTING

Unit #* Lootah **, Port Saeed, Deira, Dubai UAE

Mobile Number: +971-*********

Email Address: addecj@r.postjobfree.com

JOB EXPERIENCE

Pan Arabian Shipchandlers LLC

Dubai, UAE

POSITION: Operations Executive/Office Assistant Staff Merchandiser JOB DESCRIPTION:

• Receives incoming orders and items from customers through e-mail.

• Well-versed in using Vlookup, Hlookup and Index and Match in MS Excel.

• Convert quotation for inquiry. Execute orders and ensuring that items were properly loaded as requested.

• Prepares invoice as requested by the customers.

• Maintain customer’s satisfaction by ensuring on time delivery.

Concentrix (JANUARY 2019 – JANUARY 2020)

POSITION: Customer Service Associate

JOB DESCRIPTION:

• Manage large amounts of incoming calls. Greet customers warmly and ascertain problem or reason for calling.

• Open and maintain customer accounts by recording/updating account information.

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

• Contribute to team effort by accomplishing related results as needed.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

CSPAC Global BPO (FEBRUARY 2015 – DECEMBER 2018) POSITION: Back Office Associate

JOB DESCRIPTION:

• Maintains the integrity of the EdiSON and/or LIMA database through proper, accurate and timely entry/validation of (but not limited to) creating shipment booking entries (export and/or import), updating shipment details, creating job costs and other applicable back-office tasks related to the logistics operations. Such instructions and data will be received from the Cargo Services Far East offices/subsidiaries across multiple locations world-wide.

• Ensures accuracy and on-time execution of the interpretation, data entry, categorization, validation and submission of all documents in the database and other related system applications.

• Also includes coordination and communication with clients and ports to ensure clients deliverables are submitted on-time and accurately.

• Builds rapport with counterparts and clients. Establish a two-way, mutually, beneficial relationship that is based on professionalism and trust. Correspond with clients/counterparts on-time in all forms of communication tools (i.e. email, skype). Responds to clients’ requests and deliverables precisely with quality to the tasks at hand.

SPI Global (MARCH 2011 – JANUARY 2015)

POSITION: Journal Account Officer

JOB DESCRIPTION:

• Responsible for managing the production process of a certain number of designated journals – typically journals of high complexity – from manuscript submission to print and electronic publication. This includes managing relationships with journal editorial offices, overseeing and reviewing vendor work, conducting setup of copy for production, and reviewing proofs and performing other quality control steps.

• Expected to cultivate strong customer relationships with our society partners, and works closely with internal journal production managers on the strategic direction of the journals on his/her list.

• Manages assigned journals based on production / publication schedule and quality requirements.

• Coordinates directly with authors and editors from prestigious publishers globally.

• Ensures that Journals are processed smoothly and without delays nor problems.

• Adheres to client's quality, style requirements and publication schedules.

• Initiates the workflow of an article in the journal workflow system.

• Collaborates with various journal contacts (authors, Journal Editor Officer assistants, SPi production, Publishing editors, Editor-in-Chief, Guest editors, Printer etc.), as needed.

• Ensures that articles follow the standard journal layout and style.

• Ensures that all author and editor corrections are executed correctly.

• Checks an entire issue before sending to the printer.

GLC Key Business Ventures (April 2007 – JANUARY 2011) POSITION: Data Analyst

JOB DESCRIPTION:

• Analyzing different types of legal documents in scanned images such as real estate contracts, deeds and mortgages also magazines, books, surveys from various states of America and encodes these data into the database prepared by the client.

• Keying basic individual information (complete name, address, contact number, birth date, marital status)

• Monitor and check the quality standards before transmitting to a designated client

Jollibee (April 2004 – September 2006)

POSITION: SERVICE CREW

JOB DESCRIPTION:

• Attend to the needs of customers. Also covers providing help and assistance in the kitchen when such is needed.

• Ensures that the customers always have a great time when dining at the restaurant.

• Also involves serving foods to customers and taking their orders as well as payment.

STRENGTHS

* Computer literate (MS Office Excel Vlookup, Hlookup, Index and Match operation).

* Typing speed of 50 wpm.

* Can work long hours.

* Always willing to learn and to be trained.

PERSONAL BACKGROUND

Age:34 Civil Status: Single

Height: 5’6” Date of Birth: 2 September 1985

Weight: 90 lbs. Nationality: Filipino

EDUCATION

College: 2002-2007 Bachelor of Science in Computer Science University of Perpetual Help System -DALTA

Alabang-Zapote Rd, Pamplona, Las Piñas City, Philippines REFERENCES

*Available upon request

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