Carolyn Leigh Hills

Boston, MA *****

508-***-**** s adde7y@r.postjobfree.com

Motivated, artistic professional looking for a position in a challenging and creative environment where I can apply my 20 plus years’ experience in management, customer service and administration to provide top notch assistance to a family or business executive.

Solution-oriented problem-solver Mission/Goal oriented

Excellent oral and written communication Positive attitude

Well-developed scheduling and organizational skills Expert at time management

Proven track record in general office operations Self-motivated

Demonstrated ability to work independently as well with a team Excellent computer skills

Professional Experience

Encore Boston Harbor 2019 – 2020

Red Card Manager – Marketing

Ensured all Encore Boston Harbor core values and property and department standards are implemented and applied

Managed the departmental performance of policies and procedures, records and reports

Responsible for overseeing seven shift managers and 50 representatives

Kept shift managers accountable for all administrative tasks

Created calendars, excel sheets to increase efficiency within the department

Created a motivating environment

Kept team accountable for players cards program enrollments

Assisted the slot marketing representatives and marketing hosts as needed

Delaware North, Boston, MA 2017-2019

Luxury Suite Supervisor for TD Garden

Responsible for maintaining items needed for Boardroom Club, exclusive members only club

Provided valuable input on redesigning the Boardroom, adding décor accessories where needed

Oversaw. trained and assisted serving staff, bar tenders and chefs during events in 300-person restaurant

Provided potential clients with basic membership information and tours

Moved from Nantucket to Boston in search of a more challenging position and work environment.

The Nantucket Hotel, Nantucket, MA 2012 - 2017

Concierge •Event Planner • Nantucket Club Membership Sales and Marketing Manager • Staffing Manager/HR/uniforms/housing • Administrative Assistant to General Manager, Food & Beverage Manager, Chef & Club Manager

Assistant to Construction Supervisor during initial hotel renovation, worked with contractors, interior designers, shipping companies, landscapers

Met with potential clients for events, provided costs, tours of hotel and event spaces

Event photographer (special events, weddings, holiday events) photos for marketing and staging

A Taste of Nantucket, Nantucket, MA

Catering Event Manager (Part time) 2002 - 2018

Administrative Assistant (Full time) 2008 - 2012

Managed all aspects of the catering business

Possessed superior customer service and strong communication skills, resulting in increased customer satisfaction and creating repeat clients. Exceptional relationship-building skills

Front of the House Supervisor for all major events

Worked closely with staff and vendors to improve efficiency and service

Photographed and documented all events for marketing purposes

The Nantucket Concierge, Nantucket, MA 1993 - 2015

Owner

Business launched in 1993 offering a full line of concierge, wedding and event planning services.

Provided service for approximately 2000 clients arranging travel plans, accommodations and all personal needs for Nantucket vacations

Organized corporate events, catering, transportation

Worked closely with all island vendors

Designed website, managed all marketing

Nantucket Island Weddings, Nantucket, MA 1993-present

Owner

Orchestrated 235 weddings

Meets with clients, coordinating vendors, rentals, timing, all details

Assisting caterer with venue set up, desigs menus, signage, floor plans

www.nantucketislandweddings.net

Misc. Experience, Nantucket, MA

Executive Personal Assistant to Larry Wheldon of Signet Management, responsible for family travel, errands, rental properties (8), painters, plumbers and other vendors for property management

Executive Assistant to General Contractor and architect for renovations at The White Elephant Hotel, Harbor House, Nantucket Boat Basin and Wharf Cottages

Assistant: Nantucket Interiors, McMullen Architecture, Chris Maury Designs, The Castle Group, Local Color Interiors

Stager, stylist and consultant for private residence and commercial environments

Education/Skills/Miscellaneous

Ohio Wesleyan University, Delaware, OH ~ BFA Design, Fashion, Photography

Fairchild Publications/ Conde Nast, New York, NY

London, England-Syracuse University Abroad Program

Proficient in Computer Software: Microsoft Word, Excel, Outlook, PowerPoint, QuickBooks

Miscellaneous:

Dana Farber, UnMask Cancer – Jimmy Fund Committee Member

Event Planner for various Nantucket Non-Profits, Celebrities and Politicians

Licensed Massachusetts Real Estate Sales Agent

Published Food Critic for Nantucket Chronicle

Carolyn Leigh Hills

Boston, MA 02114

508-***-**** s adde7y@r.postjobfree.com

References

Judy Biondi Philanthropy Consultant, Former Executive Nantucket Cottage Hospital Foundation, University of Washington Asst. Athletic Director in charge of Fundraising, Employer

Cell: 360-***-****

adde7y@r.postjobfree.com

Francisco Chacon Wynn Rewards Shift Manger

617-***-****

adde7y@r.postjobfree.com

Deb Lawrence The Nantucket Club Manager, Employer Reference

508-***-****

adde7y@r.postjobfree.com

Susan Cary Personal Reference

Cell: 508-***-****

adde7y@r.postjobfree.com

Jane Oberg Retired Professor, personal reference

Cell: 508-***-****

adde7y@r.postjobfree.com

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