MELAT WONDIMU

CAREER OBJECTIVE:

To continuously improve my skills and knowledge and become part

of a reputable enterprise. Energetic highly talented seeking for a challenging position with any dynamic expertise, where my skills, abilities and technical know how shall be fully efficiently utilized for the psychological and social benefits to the enterprise. To work with absolute dedication and honesty to the best of my ability towards the achievement of personal and global goals BASIC SKILLS:

Good communication skills – verbal, written and

interpersonal skills.

Good listening skills, problem analysis and problem-solving.

Attention to details and accuracy.

Excellent customer service orientation

EXPERIENCES

CUSTOMER SERVICES

FORTUNE GROUP, DUBAI

2017 TO 2019

Duties

Monitored the postage meter so that postage is ordered on a timely basis.

Identified appropriate tracking details and promptly responding to customer inquiries.

Entered retail sales orders Provides superior customer service.

Accurately and efficiently performed data entry for the Service and Sales team.

Supported Branch management in the branch marketing and sales effort.

Assisted Customer Service Manager with branch personnel issues.

Assisted in retaining business on callers looking to terminate their coverage.

Evaluated and investigated claim and administration queries for all product lines.

CUSTOMER SERVICES

CONTACT

+971-*********

adde5f@r.postjobfree.com

Dubai, U.A.E

PERSONAL DETAILS

Date of Birth : 27 Jun, 1987

Marital Status : Single

Gender : Female

Passport : EP2714491

LANGUAGES KNOWN

English

Arabic (little )

VISA STATUS

Employment visa

CUSTOMER SERVICES/GUEST SERVICES

SUN AND SAND HOTEL, DUBAI

2013-2017

Duties

Manage personnel regarding scheduling and teambuilding

Supervise customer service staff to ensure delivery of appropriate guest services

Ensure all reservations and cancellations are in orde

Provide assistance to guests and guide them to appropriate departments

Manage conflicts and guest complaints

Greeted guests as they entered, and provided them with needed information

Ensured reservations are done in a time efficient manner

Directed guests to their rooms and services

Managed conflict resolution when necessary

Checked in and checked out guests

SALESLADY (2011-2013)

AIRPORT DUTY FREE, ADDIS ABABA - ETHIOPIA.

Job Description

Provide excellent customer service.

Help customers make selections by building customer confidence and offering

Push products while identifying individual customer requirements and preferences.

Maintain organized visually appealing and welcoming store environment.

Maintain and establish relationship with current client and potential clients

Devise implement and execute effective merchandizing strategies.

Delight customers beyond the call of duty.

Identify and resolve client's problems.

Taking pride in the store and maintaining it to a high standard. ADDITIONAL SKILLS

Good communication skills – verbal, written and interpersonal skills.

Good listening skills, problem analysis and problem-solving.

Attention to detail and accuracy.

Excellent customer service orientation.

EDUCATION BACKGROUND

NAME OF COLLEGE PLACE AND COUNTRY CERTIFICATES OBTAINED Secondary School Addis Ababa Ethiopia High School Graduate College Addis Ababa Ethiopia Diploma In Accounting college Addis Ababa Ethiopia Receptionist certificate

Contact this candidate