Ronela Aquino Gelasan

Email Address: adde13@r.postjobfree.com

Al Rigga Diera Dubai

+971-**-***-****

Joining Date: Immediately

Career Objective

Dynamic and detail/result oriented professional seeking to advance her career and eager to improve skills and specializations. A team-player with proven ability and extensive knowledge in researching and developing new ideas in resolving problem situations. Has a solid experienced in providing exceptional customer service and product sales in fast-paced work environment. Skills

Proficient in Microsoft Office based application e.g Excel, Outlook, Power point

Excellent customer service and leadership

Resourceful and detailed/result oriented with minimal supervision

Ability to work under pressure and extremely organized

Experienced at decision making and problem solving

Flexible with working schedules as needed

WORK HISTORY

Administrator / Technical Coordinator / Sales Associates for Ashtar Safety Consultants Al Rigga Road Deira Dubai, UAE

March 05, 2019 up to Present

Handle variety of administrative, financial and operational duties in the office.

Sending marketing emails; providing clients information according to their inquiries.

Coordinates with Technical Manager for project with production, sales and accounts.

Act as an administrator in compiling reports and controlling staff attendance and daily logs.

Prepare reports, LPO’s and invoices as required by the management.

Handle day to day office requirements; answering phone calls in a professional manner and routing calls as necessary.

Maintain, organized files and records; document controls, monitoring, recording and filing of documents

Providing administration support and reports to the office manager and senior management.

Responsible for typing and analyzing safety inspection report conducted by the inspector/engineers.

Responsible for typing all inspection and training certificates e.g. all types of earth moving equipment, cranes, lifting accessories and equipment.

Maintain supplies inventory by checking stocks to determine and anticipating needed supplies, placing and expediting orders for office supplies. Subject Matter Expert / Assurance Complaints Specialist for Telstra, Pasay City Phil. June 10, 2018 to February 2019

Managing high-risk complaints, technical support complaints, products / services related complaints.

Provides assistance and up-to-date information on a specialty, policies, processes, quality and marketing programs or general contact centre issues.

Handling non-technical related complaints such as usage disputes and credit/billing request issues.

Function as a buffer between call center agents and supervisors, providing informal coaching to agents.

Facilitates smooth customer journey from beginning to end of the complaint process

Providing back-up report to manager and coordinating team meetings and activities and providing feedback to agents

Tele-sales Executive / Technical Support Specialist/Tester for Telstra, Pasay City Phil. September 20, 2016 to June 05, 2018

Facilitate and conduct thorough testing and investigation regarding customer/client technical issues

Provides essential customer service and technical support, sales, billing/invoicing and customer account management.

Initiates and close sales through adding line of business or upgrading existing internet bundles and packages.

Coordinated with internal department to address the escalations and resolve customer issues.

Responsible for product knowledge and navigations of tools

Monitoring and creating reports for new agents performance and daily metrics

Managing inbound calls inquiries, email isolation and troubleshooting Transaction Specialist for Microsoft Arvato Bertelsmann Corp. Muntinlupa City Philippines April 05, 2015 to September 10, 2016

Managing direct escalations raised by reseller and sales departments by providing high quality and customer focused solutions in a timely and accurate manner

Logging of new contracts and cases with a view to validates its adherence to compliance policies Generate Contracts and Subcontracts, post labour and expenses against contracts

Data entry into system from source documents, ensuring proper and accurate data entry

Verifying Channel Partner requests and assign correctly to relevant teams

Handling escalation from internal and external teams, support month end closing Data Encoder/Analyst/Indexer/Research Analyst for SPI Global Inc. Parañaque City Phil. June 05, 2005 – March 20, 2015

Performs document analysis and other production related activities such as on-line coding, checking and edit checking.

Coding bibliographic and in-text data according to client’s specifications.

Performs proof reading on specified projects and proposals provided by Project Officer.

Responsible in identifying which funding bodies provides or grants fund to the researchers and private investigators to carry out their studies.

Determines which grants types provides research or scientific scenario that meant for support from institutions, government and private institutions. EDUCATION

University of Makati Bachelor Degree

(BSBA) Business Administration major in Marketing

West Cembo 1214 Makati City Philippines

ACCOMPLISHMENTS

Promoted as a Subject matter expert for technical support

Resolved product issue through consumer testing

Able to attend to Integrated Marketing Seminar

Able to resolved high risk complaints which leads to customer advocacy PERSONAL INFORMATION

Birth place: Kabankalan City, Negros Occidental Philippines Citizenship: Filipino

Sex: Female

Civil Status: Single

Passport No.: P4073067A

Visa Status: Cancelled

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