Curriculum Vitae – Ghada Rahmouni
Enfield · North London· EN3 . United Kingdom
D.O.B.: 1986 ·
Holder of an international driving license
Hold a UK driving license
MA 2 : Brand Marketing Communications and Advertising Graduate
Senior Marketing Compliance Analyst.
2011/2012 Master 2 : Brand Marketing Communications and Advertising (IHET)
2010/2011 Master 1 : Marketing strategy (IHET)
2006/2010 : Basic License: Marketing : Higher School of Business
2004/2005: LAC : Economics and Management
Customer relations and support
Professional telephone manner
01-04-2019 until now : Account Manager: Haver Analytics London
Identifies market potential by qualifying accounts.
Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
Maintaining and building relationship with existing accounts.
Expands sales in existing accounts by introducing new databases.
Collaborating with account managers and submitting reports to upper management
Follow up regularly after closing a sale to ensure client satisfaction and providing training and support.
Respond promptly to customer queries and complaints to find solutions and defuse tension
Pass on issues to account managers when needed.
Present new or additional products and services to existing customers
Approach prospective new users through cold-calling, email etc. to meet sales targets
Send reports on sales activity, accounts status and possible issues.
01-03-2017 to 01-03-2019 : Senior Marketing Compliance Analyst : Empello London
Market analysis manager for Middle East and North Africa.
Analysing and assessing advertising on mobile internet and in social media
Manage client relationships and responding to client queries by providing a high quality service
Making sure both Ad networks and merchants are following the list of rules and compliance
Checklist provided by the mobile operators and aggregators.
Searching and escalating any issues identified.
Overall responsibility is to identify and monitor risk on specific markets as well as ensuring
mitigating the open identified issues.
Assisting with any regulatory investigations or reviewing contentious issues
Working alongside the Head of Regulation to identify regulatory issues impacting transaction
with the provision of potential solutions.
Monitoring and Auditing as per market local regulation.
Present analysis findings and performance results of insight driven changes in regular Insight sessions
Relationship management for both Mobile operators and regulators.
18-02-2016/09-03-2017: Lifestyle Consultant for Visa les Concierges/ John Paul Group London
Dealing with executive level clients
Handling challenging requests and offering proactive solutions, while maintaining a positive
attitude to maximise the value they get from the service within the agreed deadlines.
Tailoring solutions and destination recommendations based on probing and discovery question
Prioritize and manage multiple issues in order to offer the best deals to clients
Research the best options to meet and exceed the lifestyle requirements of the member
20-01-2016/ 01-09-2016: Travel Ticketing Agent : Direct Ferries LTD London
Customer service, dealing with reservations in English, French, via phone (mainly) and e-mail
Taking payments for bookings made over the phone and e-mail
Dealing with enquiries, quotes, offering best deals to clients
Liaising with operators in order to check prices, availabilities, schedule
changes, refunds and customer policy
Translations from English to French and Arabic in order to update the company’s website
training new agents, making sure crossings are correctly booked, advising and helping the agents
when dealing with customers enquiries and complaints
01-05-2015/01-01-2016 : Personal Assistant Bramble Clothing LTD London
Assist the director to set up new business location and international premises.
Talking and scheduling appointments and providing administrative support to managers and
Dealing with all internal and external clients in a timely, professional and courteous manner.
Building, developing and maintaining relationships with the Head of Technical’s key contacts, as
well as responding to enquiries by post, telephone and emails.
Acting as the first point of contact and gatekeeper for all calls to the Head of Technical
Secretary of Management Review (taking minutes, action point follow ups and presentation
preparation for monthly management meetings)
Providing full secretarial support, including filing, retaining documents, dealing with all
correspondence, and drafting replies.
OTHER INTERESTS :
Travel : Egypt – Algeria-Turkey-Syria-France- Malaysia-Thailand- Laos-Indonesia-India-Cuba -United States-Vietnam-Cambodia-Maldives-Sri Lanka-The Philippines-Japan-Brazil-Uruguay-Paraguay-Argentina-Germany- Switzerland Luxemburg-South Korea –Costa Rica
Interior Design/ History/Cooking/History/Geography/Painting/Sport/ Fitness