Curriculum Vitae – Ghada Rahmouni

Enfield · North London· EN3 . United Kingdom

Mobile: (0044)785-***-****

E-mail: adde12@r.postjobfree.com

D.O.B.: 1986 ·

Holder of an international driving license

Hold a UK driving license

MA 2 : Brand Marketing Communications and Advertising Graduate

CAREER PROFILE

Senior Marketing Compliance Analyst.

EDUCATION

2011/2012 Master 2 : Brand Marketing Communications and Advertising (IHET)

2010/2011 Master 1 : Marketing strategy (IHET)

2006/2010 : Basic License: Marketing : Higher School of Business

2004/2005: LAC : Economics and Management

Skills

Customer relations and support

Creative

E Commerce

Microsoft Office

Innovative

SEO

Native Arabic

Native/Fluent French

Fluent English

Intermediate Spanish

Accounting

Sales

Professional telephone manner

Marketing service

Photography

Sales force

SPSS

E marketing

Oracle

Smart agent

EMPLOYMENT HISTORY

01-04-2019 until now : Account Manager: Haver Analytics London

Identifies market potential by qualifying accounts.

Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.

Maintaining and building relationship with existing accounts.

Expands sales in existing accounts by introducing new databases.

Collaborating with account managers and submitting reports to upper management

Follow up regularly after closing a sale to ensure client satisfaction and providing training and support.

Respond promptly to customer queries and complaints to find solutions and defuse tension

Pass on issues to account managers when needed.

Present new or additional products and services to existing customers

Approach prospective new users through cold-calling, email etc. to meet sales targets

Send reports on sales activity, accounts status and possible issues.

01-03-2017 to 01-03-2019 : Senior Marketing Compliance Analyst : Empello London

Market analysis manager for Middle East and North Africa.

Analysing and assessing advertising on mobile internet and in social media

Manage client relationships and responding to client queries by providing a high quality service

Making sure both Ad networks and merchants are following the list of rules and compliance

Checklist provided by the mobile operators and aggregators.

Searching and escalating any issues identified.

Overall responsibility is to identify and monitor risk on specific markets as well as ensuring

mitigating the open identified issues.

Assisting with any regulatory investigations or reviewing contentious issues

Working alongside the Head of Regulation to identify regulatory issues impacting transaction

with the provision of potential solutions.

Monitoring and Auditing as per market local regulation.

Present analysis findings and performance results of insight driven changes in regular Insight sessions

Relationship management for both Mobile operators and regulators.

18-02-2016/09-03-2017: Lifestyle Consultant for Visa les Concierges/ John Paul Group London

Dealing with executive level clients

Handling challenging requests and offering proactive solutions, while maintaining a positive

attitude to maximise the value they get from the service within the agreed deadlines.

Tailoring solutions and destination recommendations based on probing and discovery question

Prioritize and manage multiple issues in order to offer the best deals to clients

Research the best options to meet and exceed the lifestyle requirements of the member

20-01-2016/ 01-09-2016: Travel Ticketing Agent : Direct Ferries LTD London

Customer service, dealing with reservations in English, French, via phone (mainly) and e-mail

Taking payments for bookings made over the phone and e-mail

Dealing with enquiries, quotes, offering best deals to clients

Liaising with operators in order to check prices, availabilities, schedule

changes, refunds and customer policy

Translations from English to French and Arabic in order to update the company’s website

training new agents, making sure crossings are correctly booked, advising and helping the agents

when dealing with customers enquiries and complaints

01-05-2015/01-01-2016 : Personal Assistant Bramble Clothing LTD London

Assist the director to set up new business location and international premises.

Talking and scheduling appointments and providing administrative support to managers and

administrators.

Dealing with all internal and external clients in a timely, professional and courteous manner.

Building, developing and maintaining relationships with the Head of Technical’s key contacts, as

well as responding to enquiries by post, telephone and emails.

Acting as the first point of contact and gatekeeper for all calls to the Head of Technical

Secretary of Management Review (taking minutes, action point follow ups and presentation

preparation for monthly management meetings)

Providing full secretarial support, including filing, retaining documents, dealing with all

correspondence, and drafting replies.

OTHER INTERESTS :

Travel : Egypt – Algeria-Turkey-Syria-France- Malaysia-Thailand- Laos-Indonesia-India-Cuba -United States-Vietnam-Cambodia-Maldives-Sri Lanka-The Philippines-Japan-Brazil-Uruguay-Paraguay-Argentina-Germany- Switzerland Luxemburg-South Korea –Costa Rica

Interior Design/ History/Cooking/History/Geography/Painting/Sport/ Fitness

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