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Support Engineer

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
May 23, 2020

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Resume:

Motivated IT System Support Professional seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With 10Year UAE experience handling networking concerns, implementing and support new software, hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include IT Project New Hardware and software implementation and support in large facility, server Administration, Website management with Word Press tool, Security camera system, access control system and Knowledge of Electronic systems.

(971-*********

adddvw@r.postjobfree.com

Dubai,United Arab Emirates

E D U C A T I O N CERTIFICATION

CHERIAN K.C

IT SYSTEM SUPPORT

• Secondary School Leaving Certificate- PASS Kerala,India-1993

• B.S. Information Technology Corllins University

Year of Graduation: 2009 -Program Enrolled: Bachelor of Science GPA: 3.19 Distinction: Business Process & IT Strategy Objective

CONTACT

MAJOR TOPICS OF C

ERTIFICATION

2274-Managing and Maintaining a Microsoft Windows Server 2003 Environment 30th July 2008 2279-Planning,Implementing and Maintaining a MSWindows Server 2003 A.D Infrastructure 29th November 2008 Jetking Certified Hardware &Networking Professional . Mumbai, India -- 16/06/2005 to 28/08/2006 ACHIEVEMENT DATE

PERSONAL INFORMATION

Date Of Birth

Marital status:

Nationality:

Total Exp:

Languages known:

Present Address:

Visa Status

27March-1978

Married

India

10+ Years-UAE

English,Hindi(Read,Write,Speak

Dubai,United Arab Emirates

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2285-Installing Configuring and Administering Microsoft Windows XPProfessional. 09th June 2008 C702-Microsoft Certified Professional 15 April 2006 15 April 2006 2276-Implementing a Microsoft Windows Server 2003 Network Infrastructure. 25th August 2008 2277-Implementing,Managing and Maintaining a MSWindows Server 2003 Network Infrastructure. 15th October 2008 2278-Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. 8th November2008 2275-Maintaining a Microsoft Windows Server 2003 Environment. 11th August 2008 1. IPROLIX LLC,Dubai, UAE - IT Coordinator -Feb 2015- July 2018 WORK EXPERIENCE-10 Yrs

2. I Capital LLC, Abu Dhabi, UAE. - Oct 2009-Dec 2014. Project: UAE Ministry of Health Hospitals and Clinics IT Project Position: IT Project Implementation Team Leader.

Clinical Application Support Team Leader (Cerner). 3. AL Rajhi Projects& Const.,Sharjah, UAE - IT Support Engineer Nov 2007-Aug 2009 Feb-2015 – July 2018 Designation: IT Coordinator

• Supervise team members and team procedures and processes.

• Maintaining IT systems including both hardware, networking and software. Troubleshooting problems.

• Managing Exchange server. Creating user and Groups. Managing mailbox quota.

• Managing SQL Server and administrating backup and restore.

• Install and configure N/W switches and routers, configure local Area Network, printer sharing, Network printers. Managing DHCP and DNS Server Active Directory Services user and Group policy Services, Distributed File System (DFS), Active Directory Replication.

• Cross platform support of administration of windows installation and configuration, Antivirus install and support including MS Outlook, outlook express MS office and third-party applications.

• Install and manage network cabling, Trunking, patching and labeling

• Install and Maintenance CCTV System, Door access control, Time attendance and Telephone system.

• Managing office administration and prepare Quotation, Invoice etc. Oct-2009 – Dec-2014 Organization Name: ICAPITAL LLC / Information Technology and Services / Abu Dhabi/UAE 1. IT Project Implementation and Support Team Leader. 2. Clinical Application Support Team Leader (Cerner).

• Clinical application support (Cerner) in Hospitals and PHC -with responsibility to support and to manage resolving issues from clinical software users,

• Responsibility Managing support delivery global floating team in hospitals and PHC's -Participate in the deployment and Go-Live of Hospital information systems and NW and HW infrastructure.

• Validate and test Cerner HIS configuration and customization, Maintaining change requests changes. - communicate with Hospitals/Clinics staff and Hand-hold them during the implementation and Go- lives.

• Maintain Issues register and develop periodic reports on help desk reporting to the program manager.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Clinical application Interface with lab and Radiology devices. Terminal server configuration, reference range configuration in machine side and application side.

• User creation and give the privileges of each user.

• Installation and configuration of label printer. Wristband printer, barcode printers etc.

• Managing file server and give the access permission for various department users

• Managing DHCP and DNS Server Active Directory Services user and Group policy Services.

• Troubleshooting Connectivity Issues and resolve Service Issues.

• Design and Implement authentication system for Computers in a wide organization.

• Replacing faulty network hardware components when required.

• Procuring network equipment and managing subcontractors involved with network installation.

• Design and install well-functioning computer networks, connections and cabling.

• Trace cable /install cabling patching,Labeling.

Organization Name: IPROLIX IT SOLUTION LLC / Dubai / UAE Designation:

Project: UAE Ministry of Health Hospitals & Clinics IT Project (WAREED) PROFESSIONAL EXPERIENCE

Nov-2007-Aug-2009 Designation: IT Support Engineer Organization Name:AL Rajhi Projects& Construction LLC, Sharjah, UAE

• Providing Technical services & support on all platforms of Hardware..

• Providing Desktop Support for users,

• Install large number of PCs like image for hardware implementation.

• Client system Maintained with windows Operating system.

• Managing DHCP and DNS Server Active Directory Services user and Group policy Services.

• Troubleshooting Connectivity Issues and resolve Service Issues.

• Cross platform support of administration of windows installation and configuration including MS Outlook, MS office and other third party applications.

• Configure local Area Network, printer installation and configure, Desktop printers, Label Printers and Wristband printers.

• Provide end user training on applications, software usage and installation.

• Install and Maintenance CCTV System, Access control and Time attendance system.

• Install and configure office IT equipment’s and maintain product support from vendor.

• Knowledge of Server administration/Data backup, scheduling backup

• Cross platform support of administration of windows installation and configuration including MS Outlook, MS office and other third party applications

• Configure Network, printer installation and configure, Desktop printers, Label Printers and Wristband printers.

• Provide system training for employees and customers.

• Administration of Windows Server (2003, 2008, 2012, 2016, 2019)

• Infrastructure Services (DHCP, DNS,DFS etc.)

• Virtualization (VMware, Hyper V)

• Domain Environment (AD Infrastructure,Replication,GP Management)

• Email Platforms for Business (Office 365, Exchange, Go daddy, Name cheap & other all platforms Etc.)

• Knowledge of HL7 interfaces.

• Windows System Administrator supporting a large Enterprise.

• Configure /Test applications and related Lab interfaces.

• Knowledge of healthcare processes and work-flows.

• Lab and Radiology device interfaced to the application.

• Knowledge of Lab, Physician, Nurse, Pharmacist, Radiology, and Registration related Modules and the work flow of Cerner Millennium.

• N/W Troubleshooting/Network cabling,Patching and Labeling.

• Install large number of PCs like image for hardware implementation in large facility.

• Domain Hosting (cPanel/Hostgator, Namecheap.com, Etc.)

• Online Services & Support (Team Viewer, Any desk, Remote Desktop)

• IT Assets Management & Responsibility.

• Domain Environment (AD Infra & GP Management)

• Install and configure CCTV, Telephone system, Access control and attendance system.

• Web design using Word press tool.

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Cherian K.C

KNOWLEDGE/SKILLS/ABILITIES

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