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Engineer Customer Service

Palo Alto, CA
May 23, 2020

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Tigran Kostanyan

Experienced Information Technology specialist ready to work with a

team. My main aspiration is automating operations in the workplace and creating innovative and effective ideas.

Palo Alto CA, 94301



UCOM LLC, Yerevan, Armenia — Engineer

2010 - 2018

• Senior technical support engineer

• Computer networks design and implementation

• Computer networks monitoring system management, Network Security management.

• 4G and LTE network management, IPTV and GPON network implementation.

• Customer service support coordination and issue removal mechanism automation. ERIICTA University, Yerevan, Armenia — Lecturer

2006 -2018

• 12 years of academic work in the science and education department.

• Head of more than 20 student diploma work.

• Head of more than 100 student course work.

• Reviewer of more than 30 scientific work.

• Author of articles in computer science and information technology. Icosagon ITD, Yerevan, Armenia — Programmer


• Game programming on SDK 60 platform.

• Worked in VOIP-market “Arbinet” and “Voip Xchange” as a trade specialist.

• Computer networks building and maintenance.

• Computer networks programming, scripting, log analyzing.

• Customer service support specialist and network monitoring. EDUCATION

Department of Informatics and Applied Mathematics of Yerevan State University — Bachelors Degree


National Polytechnic University of Armenia — Bachelors Degree 1990-1995


Excellent Customer Service

Excellent Microsoft Programming

Skills (Word, Doc, Excel, Outlook)

Computer Literacy

Problem Solver



Programing languages:



MATLAB environment. Math

modeling (base knowledge of


Computer networks: IOS (Cisco

routers), System administration,

IP telephony. (VOIP Billing,



Eligible to work in the U.S


English (Proficient)

Armenian (Excellent)

Russian (Excellent)

Example of References (Upon Request)

Vahram soghomonyan(vice-rector) +374******** (best time to call: 9am-4pm Armenian time zone) Years worked with Vahram : 12

Professional Relationship: Vahram is a vice-rector of the European University where we worked for 12 years together. We did a lot of academic work, built a few topics and disciplines. Armen Matevosyan (Head of chair) +374******** (best time to call: 9am-4pm Armenian time zone) Years worked with Armen: 10

Professional Relationship: Armen was head of chair of Information technology faculty in European academy where we worked for 10 years together. We managed the chair infrastructure and wrote few articles.

Haik Grigoryan (Researcher) +374******** (best time to call: 9am-4pm Armenian time zone) Years worked with Haik: 1

Professional Relationship: Haik is a scientist and researcher in mathematics and information technology. I’ve known Haik for over 22 years. Haik helped me solve difficult problems in science and continued to give me important ideas in the industry of computer science.

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