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Customer Service Accountant

Lagos, Nigeria
May 23, 2020

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Andrew Agbeja

Tableau Public

Rational, critical-thinking Business Analyst with two years of experience enhancing operations for organizations through Enterprise systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.


Technical analysis

Odoo ERP


Business analysis

Data collection and analysis

Process improvement

Data Mapping

Customer service

Team management


Problem resolution

Project organization

Power BI, Tableau

Business process mapping



ERP Business Analyst / Metric Internet, Lagos State

Surveyed clients to ascertain requirements and expectations for Odoo ERP.

Achieved 75% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.

Worked one-on-one with clients to improve Odoo ERP specifications.

Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.

Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

Mapped current business and operational processes and recommended areas for improvement, and for effective implementation in Odoo ERP

Orchestrated and deployed unprecedented online employee timekeeping program to improve measurements of overtime and employee work hours.

Exercised critical thinking to resolve functional errors in Odoo ERP 2

Responsible for developing UAT script, and Users Guide

Handled configuration of Purchase, Sales, POS, Accounting, Manufacturing, and Inventory Modules for different clients.

Helped improve functional operations by showing clear connection between current policies and business results.

Mapped processes to holistically examine business flow and identify improvement opportunities.

Delivered in-depth Odoo ERP training, imparting knowledge of best practices for protecting data and minimizing errors.

Guided various aspects of acquisition process, including due diligence, contracting and valuation.

Documented procedures and business processes and shared information with appropriate stakeholders.

Collaborated closely with upper management to drive strategy through development and implementation of new processes.

Developed flowcharts and diagrams to describe and lay out logical operational steps.

Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

Resolved malfunctions with systems and programs through troubleshooting.

Investigated and addressed Odoo ERP issues to enhance usability and improve functionality. FEB 2018 – MAY 2018

Accountant / NMA Clothing, Lagos State

Maintained and processed invoices, deposits and money logs.

Tracked various statistics and kept detailed records to support human resources department.

Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.

Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.

Accurately calculated deductions and processed payroll for employees.

Generated reports detailing various metrics and account information. 3


AUG 2016

BSC. Accounting / Samuel Adegboyega University, Ogwa JUL 2012

SSCE / Achievers Model College, Ijebu-Igbo

Certifications and Trainings

Associate Chattered Accountant (In-View)

Microsoft Office Specialist

Learn Database Design with My SQL: UDEMY

SQL Fundamental Course: SoloLearn

Tableau: 365 Data Science

CompTIA Project+

Customer Relation Management

Interest and Hobbies

Reading, Travelling, Listening to Music, Meeting People etc. REFERENCE ON REQUEST

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