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Customer Service

New York City, NY
May 23, 2020

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ABIGAIL N. PAHOLSKI 219-***-****

*** *. **


St. Part A Bloomington, IN, 47408


JP Morgan Chase & Co. Bloomington, IN

Associate Banker October 2019-Current

Interact professionally with staff and customers to promote the company’s core values and maintain the reputation of JP Morgan Chase & Co.

Balance a personal cash drawer daily to complete a variety of customer transactions and resulting in no losses for myself, the branch and company.

Provide consistency and confidentiality for customers with each transaction which contributes to successful branch evaluations and an individual overall survey evaluation score of 100%. Justice Unlocked Bloomington, IN

Legal Intern October 2017- November 2019

Drafted and processed motions and settlements using Microsoft Word and E-filing, revolving around family, landlord/tenant, pro se plus, small claims court, fair debt collection, LGBTQ name and gender changes, and criminal expungements cases, while monitoring deadlines, which resulted in firm precision.

Maintained current client relations and conducted client intake meetings to uphold and grow the firm’s clientele.

Independently managed legal research projects, prepared court materials, and transcribed to help attorneys with more unique cases.

Logged and submitted billable hours for clients through Zola Suite, helping clients with payment plans when needed, which helped maintain a strict financial budget. Marina Grand Resort-Bentwood Tavern New Buffalo, Michigan Restaurant Manager Intern May 2018-August 2018

Managed fast-paced environments and delegated tasks to 30+ employees to assure the restaurant upheld its 4.3-star status.

Conducted project management for promotional events at the resort to entertain loyal guests and locals and give incentives to return.

Informed the owner, directors, and co-managers at monthly meetings about updates regarding the restaurant and coffee shop to promote internal communication.

Trained new employees for specified positions and over the resort’s expectations which resulted in the implementation of an original training module to permanently improve training consistency.

Tracked monthly budgets, ordering forms and employee scheduling to reduce monthly losses. EDUCATION

Indiana University Bloomington, IN

O’Neill School of Public and Environmental Affairs May 2020 Bachelor of Science in Public Affairs

Major: Public Financial Management Minors: Marketing & Business Major GPA: 3.8 Course Work: Business Comm., Corporate Finance, Legal Business Environment ACTIVITIES

SPEA Abroad Program Guatemala

Leadership and Service Mission Trip March, 2018

Indiana University Student Foundation Bloomington, IN Fundraising, Donor Relations, and Event Planning September 2017-March 2019 SKILLS

Microsoft Word, Excel, G Suite, E-filing, Customer Service, Project Management, Legal Research & Writing Interests

Fitness, Cooking, Volunteering, Personal Growth

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