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MICHAELA KNIGHTS

PROFILE

Customer service professional with over 5 years of experience providing specialized guest support in

various industries. Possesses excellent communication, interpersonal, and problem solving skills that are used to provide suitable solutions to client concerns with genuine care. Seeking to contribute this experience and knowledge toward achieving the establishment's goals, while continuing to learn and advance.

SUMMARY OF QUALIFICATIONS

Excellent team player, who works well independently or as a leader

Always assists individuals in a warm, genuine, professional manner

Punctual, well-organized, quick learner

Highly motivated and results-driven

Conscientious and compassionate

Ambitious, detail and goal-oriented

Innovative and eager to learn

RELEVANT SKILLS AND EXPERIENCE

CUSTOMER SERVICE:

Ability to welcome guests/patients with enthusiasm and friendly conversation

Possesses a positive attitude and genuine, caring demeanour

Listens attentively to and anticipates questions, concerns, and feedback

Well-developed problem assessment skills and problem-solving expertise

Pronounced ability to effectively multitask, prioritize, and excel in a high pressure environment

ADMINISTRATION:

Proficient in all Microsoft Office software programs and able to quickly master new ones

Experienced with placing and receiving orders for supplies

Excellent verbal and written communication in English

Demonstrated keyboarding skills with a speed of 60 WPM

Pleasant and professional telephone manner

HEALTHCARE:

Fluent in medical and anatomical/physiological terminology

Confident in a hospital and clinical environment

Over 3 years of experience in a chemistry and biology laboratory

Ensures high patient care standards are maintained, while keeping information strictly confidential

Over 3 years experience on the Joint Health and Safety Committee (WHIMS consultant)

Up-to-date Canadian Red Cross First Aid and CPR certification

WORK HISTORY

Restaurant Server Bazille Restaurant, Toronto Oct. 2016 - Present

Animal Care Volunteer SPCA, Newmarket Apr. 2018 - Present

Hospital Volunteer Southlake Hospital, Newmarket Jan 2017 - Present

Clinic Administrator Spinetech Chiro., Toronto Apr. 2016 - Jan. 2017

Long-term Care Volunteer CVWT, Toronto June 2015 - Feb. 2017

EDUCATION

Bachelor of Science Degree in Biology (Honours) - Ryerson University- Toronto, ON. - 2016

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