Professional Sales Engineer

Craig Fitch BSc. EET

Mission, BC Canada Tel: 1-604-***-**** Email: ****************@*****.***

PROFESSIONAL SUMMARY

Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages with experience in cold calling, presentations, negotiations and closing. Exceeding goals and quotas with an effective management style, superior communication skills, strategic business development planning and successfully securing sales and revenue by capitalizing on growth opportunities along with territory expansion and new account development. Travel to many countries working cooperatively with professionals in different types of team environments with diverse cultural backgrounds and creating lifelong relationships. Enjoy working with team members that have a common goal to achieve, who work well together and have strong values. CORE COMPETENCIES

Territory management running all aspects of sales operations and marketing

In charge of engineering technology and technical sales, customer service and phone support

Attending and public speaking at business and sales conferences, exhibitions and shows all over the world

Hosting webinars, conference calls and delivering technical presentations with potential clients

Responsible for financials, purchase orders, scheduling, expenses and inventory management

Responsible for territory expansion, new account development and relationship building

Strategies for lead qualification, presentations and proposals, complex negotiations and closing, financial discussions and RFP’s

Developed quarterly email campaigns in accordance with advertising schedules and sales budgets

Achieved growth and surpassed yearly sales quota targets

Working alongside Key Opinion Leaders (KOL) influencing marketing and sales

Ambitious communication and sales skills through social media, emails, cold calling, webinars, conference calls, meetings and presentations

Implement company business plan and provide information for future improvement

Responsible for resolving problems, identifying and analyzing trends, monitoring competitor activities and responding to customer needs

Deal with customer queries, analyze precise ongoing market analysis, valuation of competitors products and look for unique ways to enhance sales

Introduce new or trending technology effectively and efficiently to grasp acceptance with existing, current and new clients

Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence

Present sales, revenue, expenses reports and realistic forecasts to the management team

Identify emerging markets and market shifts while being fully aware of new products and competition status

Extensive hardware and software knowledge, programming experience, field service and installations, technical reports

Business travel worldwide

PROFESSIONAL EXPERIENCE

WESTBAY INSTRUMENTS BURNABY, BC

Technical Sales Engineer January 2019 - Present

INNOVA MEDICAL OPHTHALMICS Toronto, ON

Western Canada Technologies Territory Manager May 2015-January 2019 OCULUS INC. Arlington, WA

Product Specialist May 2013-May 2015

PACIFIC MEDICAL Delta, BC

Service Manager November 2012-May 2013

INNOVA MEDICAL OPHTHALMICS Toronto, ON

Western Canada Technical Field Service Engineer Jan 2010-Nov 2012 OPTOS INC. Marlborough, MA

Senior Field Service Engineer October 2003-December 2009 KLA-TENCOR CORPORATION Milpitas, CA

Associate Test Engineer June 2000-February 2002

ALTA INDUSTRIAL AUTOMATION Calgary, AB

Research and Design Engineer June 1998-June 2000

HOME DEPOT Calgary, AB

Department Supervisor (Assistant & General Manager Duties & Training) June 1996-June 2000 EDUCATION

HEIDELBERG ENGINEERING ACADEMY INTERNATIONAL SALES BOOTCAMP Heidelberg, GmbH Sales and Leadership Training July 2018

DEVRY INSTITUTE OF TECHNOLOGY UNIVERSITY Calgary, AB/Phoenix, AZ Bachelor of Science Degree Electronics Engineering Technologist June 1996–June 2000

Successfully developed a Digital Signal Processing automated robotic instrument with high-definition CCD cameras and adapted it to a manual industrial electronics pick & place instrument which was funded by Alta Industrial Automation and used as a teaching instrument at DeVry Institute of Technology University. OKANAGAN COLLEGE Princeton, BC

Silviculture Forestry Degree January 1994–June 1996

Certified: Wilderness Firefighting, Industrial First Aid Level III, Canadian Red Cross Basic Rescuer (includes child & infant), Brushing/Thinning/Planting/Spacing/Mistletoe, Bio-geo-climatic Ecosystems Classification, Stand Level Bio-diversity, Transportation of Dangerous Goods, Bucking/Falling/Chainsaw Safety, Forests Practices Codes/Bidding a Contract, Mapping/Surveying/Plotting with GPS Systems, Class 4 license, Pesticides Applicator Course, Examination, Industrial First Aid Transportation Endorsement, F. Marshall’s Forestry–Dendrology, Mapping, Traversing, Spacing, WHMIS (Workplace Hazardous Materials Information Systems)

VOLUNTEER

ABBOTSFORD MINOR FAST-PITCH ASSOCIATION Abbotsford, BC Team Rep Coach September 2017-Present

MISSION MINOR SOFTBALL ASSOCIATION Mission, BC

President, Vice President, Umpire in Chief, Team Coach April 2008-September 2018 SOFTBALL B.C British Columbia

Umpire - Level 2 April 2012-Present

BRITISH COLUMBIA PROVINCIAL AMBULANCE Princeton, BC Thompson Okanagan Region January 1994-June 1996

OKANAGAN SEARCH & RESCUE Princeton, BC

Thompson Okanagan Region January 1994-June 1996

MOUNTAIN PATROL, SKI & SNOWBOARD COACH Princeton, BC Thompson Okanagan Region January 1994-June 1996

***REFERENCES WILL BE PROVIDED UPON REQUEST***

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