ANN SHAMBO

Energetic and self-motivated professional with flawless history of providing superior customer-focused and sales-oriented services in the healthcare industry. Track record of exceeding goals, boosting sales, and increasing revenue without compromising customer service. Adept at identifying and approaching potential customers, networking with stakeholders, and promoting and selling medical devices and aesthetics. Equipped with excellent interpersonal and communication skills to effectively interact with all level of customers and employees in an attentive, friendly, courteous and service oriented manner.

AS

CONTACT

41883 Avenida Sonoma, Temecula, CA 92591

619-***-****

adddph@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Successfully maintain a career-long record of consistently meeting and surpassing sales quotas while earning continual recognition for top sales performance and customer service

Collaborate effectively with peers and management to ensure top-notch levels of customer satisfaction and encourage repeat and referral business

Talent for forging strong relationships with key decision makers, healthcare providers, and channel partners

Maintain critical and analytical thinking skills essential to providing competent and dignified customer service

Exceptional presentation skills accustomed to developing new business and market share, as well as improving sales

Hardworking, flexible and adaptable to different cultures, personalities, various situations and work environments

Proficient user of Microsoft Office (Word, Excel, Outlook), Various CRM & ERP systems including Salesforce and WebEx

Superior Customer Service

Strategic Sales and Marketing

Relationship Building

Client Acquisition and Retention

Team Building & Leadership

Negotiation and Presentation

Contract Negotiations

Territory Management

Account Management

Business Development

Lead Generation

Customer Needs Assessment

Time Management

Networking and Prospecting

Up-Selling and Cold Calling

Persuasive Communication

Staff Train and Development

EXPERTISE

AESTHETIC SALES REPRESENTATIVE

Suneva Medical Inc., San Diego, CA 06/2018 – 05/2020

Developed and expanded sales of Bellafill, an aesthetic injectable device, Suneva HD PRP and Pure Graph, throughout the West, East Coast territory

Grew the business by generating new leads and regaining business of lost customers

Optimized lead generation and pull-through conversions at a high success rate amongst Dermatologists, Cosmetic Surgeons, Plastic Surgeons and Med Spas

Opened 60 new accounts and re-engaged 72 accounts who had not ordered in previous 12+ months, while managing existing accounts on daily basis

Achieved significant sales and revenue growth through various channels, including social media, cold calling, and emails while providing world-class customer service and support

Created and implemented business plans/proposals for new and existing accounts to demonstrate how Bellafill could positively impact their business and grow their patient base

Promoted and coordinated 10 Prospect Dinner Engagements throughout the territory, to grow the Bellafill business and teach technical and clinical information to differentiate the product

SR. CUSTOMER SERVICE REPRESENTATIVE

Suneva Medical Inc., San Diego, CA 09/2017 – 05/2020

Maintained superior customer relationships and provided outstanding service and support to meet, and surpass, expectations and requirements

Communicated directly with a wide variety of customers and personalities and facilitated optimal customer experiences to ensure high levels of repeat and referral business

Assessed customer queries, concerns, and needs and provided timely and professional responses for maximum customer satisfaction

Earned a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies

Handled questions concerning billing, shipping, and other customer service -related items

Monitored phone, fax, and email systems for incoming customer inquiries and responded in a timely and courteous manner

Gave constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

Provided assistance to team members experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching

Delegated different customer service duties to team members to ensure a faster and smoother flow of operations

PROFESSIONAL EXPERIENCE

TRAININGS

Customer Service Skills Training - San Diego, CA

Suneva Sales Training, 2018

LMA North America Sales School I & II – San Diego, CA

CUSTOMER ACCOUNT MANAGER

Persyst Development Corporation, San Diego, CA 06/2011 – 05/2017

Contacted customer via phone and email to follow up after new/upgrade product sales and end-user training to ensure complete customer satisfaction

Drove sales of new product and upgrade/support agreements, grew existing accounts as well

Worked with OEM field sales representatives to support new product sales bundled with new OEM medical instrumentation

Prepared quotations for customers and distributors using Customer Relationship Management system

Handled all expedites and other special request from customers

Verified and processed end-user and OEM distributor’s purchases orders according to quality system procedures and works to resolve any problems or inaccuracies

Performed self-audit on work to ensure accuracy

Acted as a customer liaison with Development, Quality, Planning, Sales, Finance, and Product Management regarding customer matters

Attended Trade shows and Medical Conferences

CUSTOMER SUPPORT SPECIALIST

AMN Healthcare, San Diego, CA 01/2011 – 04/2011

Illumina, Inc., San Diego, CA 07/2010 – 10/2010

Answered incoming calls from Healthcare Professionals regarding payroll and reimbursement questions

Ensured timely and accurate delivery of information to customers

Performed follow-up to ensure timely shipment of materials and customer satisfaction

Processed manual payment in relations to missing hours, pay advances and refund for Healthcare Professionals

Processed travel reimbursement for Healthcare Professionals

Worked closely with Accounts rep and HealthCare Professional

Responded to internal communications in timely manner

Maintained strong working relationships with customers/vendors including clinicians

Tracked customer issues ensuring timely resolution and customer satisfaction

Provided exceptional customer service in fast- paced environment

INSIDE SALES REPRESENTATIVE

LMA North America, San Diego, CA 09/2007 – 04/2010

Sold medical devices and capital equipment for anesthesia and airway management

Managed a $2.4M territory, selling directly to OR Directors, Material Management, Physicians and Clinicians

Exceeded quota 3 years running, achieving 3 back to back quarters as #1 Inside Sales Rep.

Ranked # 1 Top Inside Sales Rep 2008

Ranked a Top Sales Representative for capital and core products sales 2007, 2008 and 2009

Awarded 2009 Presidential award

Managed opportunities and initiated sales calls to further increase revenues and territory penetration

Established customer relationships and enhance brand awareness

Maintained knowledge of products, services, competitive activity, and other general information of interest to customers

Participated in training and development programs as a means of continuous improvement

Collaborated with internal and external team members to develop account specific strategies

Completed and implemented “The New Strategic Selling” course by Miller Heiman

Optimized sales opportunities through implementation of “Spin Selling”

PROFESSIONAL EXPERIENCE – CONT.

ANN SHAMBO

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