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Manager Customer Service

United Arab Emirates
May 22, 2020

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Usmanov Daniyar

Male, ** years, born on ** January 1986

+971 (50) 1883875 — preferred means of communication • Mobile number in UAE


Skype: daniyar168

Reside in: Almaty, metro station Moscow

Citizenship: Kazakhstan, work permit at: Kazakhstan Ready to relocate: UAE, Qatar, Turkey, Nur-Sultan, ready for business trips Desired position and salary

Admin assistant, Secretarial position, Duty manager, Night manager, Receptionist

Tourism, Hotels, Restaurants

• Accommodation, Hospitality

Employment: full time

Work schedule: full day

Desired travel time to work: any

Work experience — 12 years

January 2019 —

January 2020

1 year 1 month

The Ritz- Carlton, Almaty

Guest Service Concierge

Welcoming customers upon entrance and confirm reservations. Acting as the point of reference for guests who need assistance or information. Understanding customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

March 2018 —

January 2019

11 months

Garden Park Inn Hotel


Night Manager

Garden Park Inn Almaty Night Manager - Full hotel authority in the absence of General Manager during night shifts. Provide leadership and support to all members of the Front Office and enforce the Hotels standards of excellence in all areas supervised. Aware and able to enforce all fire-life-safety procedures. Ensure and provide flawless, upscale, professional and high class guest service experiences applying Guest Relation skills if needed.Dealing with complains/trouble guests. Ensure the accurate completion of the daily night audit in a timely fashion. Rate check. Prepare all night audit summary reports. Control and check the whole area, the system and the employees of all departments to make sure they work properly and perform the tasks assigned.

Make decisions, follow up and report any suspicious persons. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and regular guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. March 2017 —

March 2018

1 year 1 month

Rixos Almaty


Resume updated 3 May 2020 at 02:52

Greeting the guest.Check in and Check out procedure in Opera system,Payment in cash and also credit cards, Make reserve upon requests. Answer phone calls. Team work December 2016 —

February 2017

3 months

The Management of Sport Facilities

(Project job) Supervisor of Receptionists in 28th World Universiade championships

The company Management of Sport Facilities organization which was part of diffirent international event such as 28th world Universiade 2017 in Almaty city at the period 28th January to 8 Feburary.The company provided accomodation in brand new Athelets' village for 2500 athletes who participated in 28th world universiade from 57 countries.

Our main responsibility was to hire people for receptionist position. There was 80 receptionists, who knows not only english, but also have knowledges of eastern&western languages. We provided trainigs how to work on the reception theme.

March 2015 —

December 2016

1 year 10 months

PricewaterhouseCoopers Almaty


Answering and distributing phone calls and international calls as the operator (Company staff is three hundred people)

Customer service when guests visits company. Booking conference rooms. Preparing visitors passes and Registering visitors. Organizing technical support for negotiations. Coordinating service staff work. Recording incoming and outgoing messages.Working in DHL system for outgoing messages. Preparation of travel orders for three hundred people staff. Replacing travel coordinator upon absence (booking hotel rooms)

October 2013 —

March 2015

1 year 6 months

Ritz-Carlton Residences Almaty


Butler / Concierge

Pre-opening Team

Sincere meet the guest help with luggage and escort to the room also elxplain about facilities in the residences.

Make reservations upon request restaurants,salons,taxis etc. September 2009 —

May 2013

3 years 9 months

Rixos Almaty

BellMan & Bellcaptain.

Pre-opening Team

Sincere meet the guest help with luggage and escort to the room also elxplain about facilities in the hotel.Make schedule for the bellmans and doormans every week. Also hiring and making first interview to the bellman and doorman positions.

As the Bellcaptain train the new joiners to the bellman and doorman positions. June 2011 — July


1 year 2 months

(Work and Travel program in USA) Hilton Resort Hotel,Wingate by Wyndham,LukOil Gas Station

Housekeeping, Cashier, Pool Attendant

Housekeeping: Helping clean the rooms, hall areas

Cashier: Working with payments credit cards and cash Pool attendant: Prepare clean towels,clean pool and beach area September 2007 —

July 2009

1 year 11 months

Arde-alfa LLP

Warehouse supervisor

Warehouse supervisor for building materials.

Implementation of construction materials as well as the distribution in accordance with Chapter foreman on Usmanov Daniyar • Resume updated 3 May 2020 at 02:52 the project.

The monthly report on consumption of building materials. Education


2007 Ablai Khan Kazakh University of International Relations and World Languages, Almaty

Eastern filology, Higher Linguist

Professional development, courses


Tests, examinations

2015 Learning Managment Academy 2

PwC Almaty, Receptionist

2014 Three Steps of Service

The Ritz-Carlton Almaty, Butler/Concierge Customer Service Key skills

Languages Kazakh — Native

English — C2 — Proficiency

Arabic — A1 — Basic

Persian — A1 — Basic

Russian — C2 — Proficiency

Turkish — C2 — Proficiency

Skills Business Trips Organization Team management Hospitality Opera Cash Desk Administrating Shelter

Further information

About me Microsoft Windows XP, Microsoft Windows 9x, Microsoft Windows 2000 Professional, Internet Usmanov Daniyar • Resume updated 3 May 2020 at 02:52

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