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Executive Housekeeper (soft service manager)

Location:
Adliya, Capital Governorate, Bahrain
Salary:
7000 Dhs plus benefits
Posted:
May 22, 2020

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Resume:

Kanaka Subhakar Punnam

Executive Housekeeper

+973-****-**** / 359 259 47

Summary:

Hospitality professional with significant Middle East experience, specializing in Guest service effectively with all levels of personnel and solid

10 + years of successful experience and knowledge in HK operations.

Creative opportunity solver, excellent team player, improve morale and consistently exceed goals and track record successfully turning around faltering operations. Creates training techniques and key motivational strategies that build accountability and enhance staff performance.

Excels under tight deadlines while anticipating and averting potential problems by proactive streamlining processes.

Education

Diploma in Certified Hospitality Housekeeping Executive from American Hotel & Lodging Institute. (USA)

Bachelor of Arts (B.A. from Sri Krishnadevaraya University in India – Andhra Pradesh)

Certified HSE Level 3 Award in Health & Safety from UK Chartered Institute of Environmental Health.

Certified as occupational Health & Safety Auditor / Lead Auditor 18001 : 2007

British Institute of cleaning science (BICS) has been completed.

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Core Competencies

·Hospitality Industry Trainings

Staff motivation and training

Task force management

Upscale Hotel Guest service experience

Time management

People management

Budgeting and cost control

Talent assessment

Brand management

Vendor management

Computer proficient in MS office / Opera

Project handling

Executive Housekeeper

May 2016 to till date at Golden tulip Hotel (Louvre Hotels Group ) in Bahrain

4 E’s Leadership

Handling Stress at Work

How to be a Competent Team Leader

Workshop of Abu Dhabi Tourism Authority

Commitment to excellence

Train the Trainer

Supervisor skills

One on One Job

Metric and Measures

Time Management

Management Team Building

Negotiation Skills

Quick + Steps workshop (Ecolab)

Reports to: General Manager

Manage the day-to-day operations of housekeeping and laundry department for 250 room’s property.

Managing total of 45 employees with Assistant housekeeper, Laundry Supervisors, Housekeeping supervisors, Room attendants and including Laundry staff as I am responsible for outside laundry outlet.

Responsible for budgeting, forecasting and financial planning of the department.

Responsible for overall service related and safety related trainings for the department.

Conduct regular inspections of the hotel to ensure adherence to cleanliness, safety and maintenance and provide feedback to HK team for continuous improvement and development that associates in the department.

Manage administrative duties, including payroll and operating expenses with overseeing the supplies and inventory management for the entire department.

Achievements:

Developed and increased laundry shop revenue.

Negotiated with pest control and window glass cleaning vendors and saved 30% of the cost. Reduced cleaning & laundry supplies cost by 33% by suggesting alternatives to use industrial brands.

Trained the staff to prepare Honeymoon set up and Towel art in the rooms for special events.

Created a policy to do On Job trainings round the year.

Made alternations in the entire landscaping of the Hotel.

Every time target achieved is 97% for the mystery guest audit.

Achieved 95 % in US Navy audit as well.

Previous Experience

Cluster Deputy Executive Housekeeper at Al Safir Hotel & Tower from December 2014 to March 2016.

Achievements:

Redesigned Housekeeping policies.

Introduced car wash for the Guests. (Added value)

Negotiated with pest control and window glass cleaning vendors and saved 25% of the cost.

Introduced and implemented Green room policies for bath and bed linen.

Implemented and upgraded standards as per Bahrain Tourism authorities.

Made alternations in the entire landscaping of the Hotel.

Team member for Health and safety for a period of a 15 months.

Executive Housekeeper at Al Nakhla Residential Resort in Riyadh, KSA from January 2014 to November 2014 for pre-opening property.

Achievements:

Mobilized 85 staff successfully and done trainings as per the SOP requirement.

Purchased all the required machineries.

Arranged pest control sub contract.

Recruited staff from India and Nepal.

Created Housekeeping policies

Executive Housekeeper at Abu Dhabi National Hotels from July 2009 to September 2013

Achievements:

Trained, led, and supervised all the staff to success and accomplish team goals

Ensured product quality standards are met in all guestrooms, public space, and back of the house areas.

Negotiated with vendors to bring down the cost.

Implemented and upgraded standards as per UAE Tourism authorities.

Executive Housekeeper at Al Hamra Fort Hotel & Beach Resorts in Ras Al Kamiah U.A.E from August 2008 to January 2009

Achievements:

Implemented and upgraded standards as per RAK Tourism authorities.

Redesigned Housekeeping policies

Provided trainings to all levels of the staff

Developed turn down service.

Executive Housekeeper at Al Diar Mina & Regency Hotel, Abu Dhabi National Hotels from June 2004 to July 2008.

Achievements:

Quality audit achieved for department 91.70% in 2004 within 6 months’ time.

Guest Satisfaction achieved higher than expected.

Trainings provided to the supervisors for quality room management.

Implemented and upgraded standards as per Abu Dhabi Tourism authorities.

Housekeeping Supervisor at Le Meridian Hotel in Abu Dhabi (Marriott) from February 2001 to April 2004.

Achievements:

Achieved Departmental (hotel cleaning mysteries sharper audit) score 99.29% in 2001

Achieved departmental guest satisfaction index 8.65 in 2001.

Trained for Chemical & equipment knowledge.

Worked task force for pre-opening at Le Meridian Al Aqah Beach Resort in Fujairah.

Team Member for two years for Metrics for measuring.

Acting EHK for a period of 6 months and Housekeeping Supervisor at Rimal Rotana suites in Dubai U.A.E from December 1997 to January 2001.

Achievements:

Renovation for 127 guest rooms were completed.

Department trainer.

Staff Active committee member.

Worked as Taskforce at Rihab Rotana.

Worked for 6 months as an acting Executive Housekeeper

Personal Data:

Nationality: Indian

Gender: Male

Marital Status: Married

Children: 2

Languages known: English, Hindi & Telugu

Driving license: Light Vehicle (Bahrain)

Pass Port No: T49 83 884

Date of Expiry: 08/05/2029

Email:adddo7@r.postjobfree.com

References are available upon request.mailto:adddo7@r.postjobfree.com

I here affirm and confirm whatever is stated above is true to my knowledge and belief.



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