Kirkland E. Kemp
To utilize the experience and skills toward attaining a position with a financial firm. After that position has been attained, the next goal is to seek greater responsibilities.
DeVry University North Brunswick and Paramus, New Jersey - June 2016
Bachelor's Degree in Applied Science in Business Administration,
Concentration: Sales and Marketing
Microsoft Office: Excel, Word, Power Point, Access, F.I.X., and People Soft.
Windows: 2007 and 2010
Maximus New York, N.Y.
Call Center Representative 08/2019 – 03/2020
Receiving calls from the consumers that want to schedule an appointment for an evaluation for Managed Long-Term Care (M.L.T.C.)
Receiving calls from the consumers that want to reschedule or to cancel their appointment because of a conflicting schedule appointment
Receiving calls from the consumers that want to change their (M.L.T.C.) plan to another (M.L.T.C.) plan
Making calls to the consumers to remind them of their appointment for the next day
Making calls to the consumers to remind them that they need to choose a plan for their (M.L.T.C.)
Making sure that everything that was discussed the consumers is properly documented
Class Wish New York, N.Y.
Intern/Marketing Department 11/2017 – 11/2018
Retrieved information for donner prospective for marketing purposes and inputted to excel spreadsheet
Trained new interns as how they are to retrieve information from Google Search to find new potential donners
Greeted new clients that wanted to become donners for The Public School after school programs
N.Y.C. Department of Sanitation New York, N.Y.
Clerk/IT Department 10/2015 – 05/2017
Acted as liaison between vendors, bureaus, and all field locations
Also, preformed data entry of in stock items and maintained logging system for purchase orders and all requisitions
Trained all incoming personnel, sent email to all vendors, and all department managers
City of New York/H.R.A. New York, N.Y.
Intern/Office Services 09/2014 -07/2015
Scanned all documents into the system, and making sure that all the case numbers were correct
Prepared all the monthly statistical reports for review
Reviewed all files for annual update aging
Carmel Car and Limousine Service New York, N.Y.
Customer Service/Dispatcher 07/2007 – 03/2008
Arranged pick-ups for the clients following the initial request with the highest level of customer service
Managed the backlog during weather emergencies to effectively meet all the clients demands
Kelly Services New York, N.Y.
Compliance Department Analyst 04/2004 – 09/2006
Developed and analyzed for monthly expirations and terminated accounts
Evaluated accounts and notified the clients of their risk status
Created duplicate files for lost or missing data
Prepared billing statements for all clients’ review
Also, crossed reference accounts for accuracy
U.B.S. Paine Webber Weehawken, N.J.
Compliance Department/Options Analyst 08/2000 – 11/2002
Pre-approved non-natural and discretionary accounts 50 – 150 per day
Lowered the approval of accounts that were approved beyond the guidelines or per the branches request
Confirmed with management about missing documents and information
Sent wires with the account approvals
All references will be given upon request.