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Customer Service Office

The Bronx, NY
18.00 per hour
May 22, 2020

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Kirkland E. Kemp

Bronx, N.Y. ***** 929-***-****

Career Objective:

To utilize the experience and skills toward attaining a position with a financial firm. After that position has been attained, the next goal is to seek greater responsibilities.


DeVry University North Brunswick and Paramus, New Jersey - June 2016

Bachelor's Degree in Applied Science in Business Administration,

Concentration: Sales and Marketing


Microsoft Office: Excel, Word, Power Point, Access, F.I.X., and People Soft.

Windows: 2007 and 2010

Employment History:

Maximus New York, N.Y.

Call Center Representative 08/2019 – 03/2020

Receiving calls from the consumers that want to schedule an appointment for an evaluation for Managed Long-Term Care (M.L.T.C.)

Receiving calls from the consumers that want to reschedule or to cancel their appointment because of a conflicting schedule appointment

Receiving calls from the consumers that want to change their (M.L.T.C.) plan to another (M.L.T.C.) plan

Making calls to the consumers to remind them of their appointment for the next day

Making calls to the consumers to remind them that they need to choose a plan for their (M.L.T.C.)

Making sure that everything that was discussed the consumers is properly documented

Class Wish New York, N.Y.

Intern/Marketing Department 11/2017 – 11/2018

Retrieved information for donner prospective for marketing purposes and inputted to excel spreadsheet

Trained new interns as how they are to retrieve information from Google Search to find new potential donners

Greeted new clients that wanted to become donners for The Public School after school programs

N.Y.C. Department of Sanitation New York, N.Y.

Clerk/IT Department 10/2015 – 05/2017

Acted as liaison between vendors, bureaus, and all field locations

Also, preformed data entry of in stock items and maintained logging system for purchase orders and all requisitions

Trained all incoming personnel, sent email to all vendors, and all department managers

City of New York/H.R.A. New York, N.Y.

Intern/Office Services 09/2014 -07/2015

Scanned all documents into the system, and making sure that all the case numbers were correct

Prepared all the monthly statistical reports for review

Reviewed all files for annual update aging

Carmel Car and Limousine Service New York, N.Y.

Customer Service/Dispatcher 07/2007 – 03/2008

Arranged pick-ups for the clients following the initial request with the highest level of customer service

Managed the backlog during weather emergencies to effectively meet all the clients demands

Kelly Services New York, N.Y.

Compliance Department Analyst 04/2004 – 09/2006

Developed and analyzed for monthly expirations and terminated accounts

Evaluated accounts and notified the clients of their risk status

Created duplicate files for lost or missing data

Prepared billing statements for all clients’ review

Also, crossed reference accounts for accuracy

U.B.S. Paine Webber Weehawken, N.J.

Compliance Department/Options Analyst 08/2000 – 11/2002

Pre-approved non-natural and discretionary accounts 50 – 150 per day

Lowered the approval of accounts that were approved beyond the guidelines or per the branches request

Confirmed with management about missing documents and information

Sent wires with the account approvals

All references will be given upon request.

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