CYNTHIA ZIPAY

407-***-****

adddli@r.postjobfree.com

**** ** *** #****-***, Lake Mary, FL 32746

CAREER OBJECTIVE

Human Resources professional with 25+ years of experience and a proven knowledge of recruitment/talent acquisition, leadership and training.

EDUCATION

B.S. Management/Human Resources

ADDITIONAL SKILLS

HRIS: UltiPro, ADP, SuccessFactors

Timekeeping: Kronos

Management Training

Project Management

Microsoft Office Suite

Fluent in Italian

MAJOR ACCOMPLISHMENTS

• Developed nationwide list of

Corporate clients (major clients include:

flooring company-generated over

$104,000 in sales over a four year period;

several fitness centers; spice store; print

shop)

• Personally responsible for increasing

sales by 250% in 2019

CERTIFICATIONS &

AFFILIATIONS

Professional in Human Resources (PHR) –

Jan 2009-Jan 2019

PROFESSIONAL EXPERIENCE

Jun 2013-

Present

MARKETING DIRECTOR

Jeffrey Scott Zipay, An Independent Google Certified & Trusted Virtual Tour Specialist / Lake Mary, FL

• Market the following products/services to businesses: 360 Virtual Tours: Google Maps Street View Trusted

& Media-Rich/Custom, Professional Photography,

Video Production and Aerial Photography/Video

• Work from cold calls and warm leads to generate

business

• Meet with business owners/decision makers to review virtual tour/video/photography services information and benefits, answer questions, quote pricing,

negotiate pricing as needed and close sale

• Follow up with clients via phone, email and in person

• Build strong customer relationships to develop trust, repeat business and referrals

• Track sales calls on daily call report and Excel spreadsheet

• Develop new sales opportunities via business

directories, radio and TV ads, specialty/city

magazines/publications, client referrals and

networking events

• Travel extensively cross country (east to west coast of U.S.) to assist Virtual Tour Specialist with photo/video shoots

Jan 2009-

Apr 2013

HR MANAGER

Concord Management, Ltd. / Maitland, FL

• Managed Compensation, Staffing and HRIS

• Responsible for co-leading HR projects, optimizations, and initiatives (including UltiPro HRIS: Recruitment & Onboarding, SuccessFactors HRIS: Compensation &

Performance and Kronos: Payroll)

• Supervised Staffing Coordinator and temporary staff

• Contributed to the development, interpretation,

application and implementation of various Company

and/or HR policies and procedures

• Coached/trained employees in performance

management, compensation, recruitment and

onboarding processes

Apr 2007-

Jan 2009

HR PROJECT/HRIS MANAGER

Concord Management, Ltd. / Maitland, FL

• Project lead on company-wide ADP HRIS implementation which included project initiation, planning, testing, updates, execution, closure and post-project review

• Spearheaded optimizations and initiatives within the HR Department

• Developed, revised and interpreted Company policies and procedures (Employee Manual and HR Operations Manual)

• Researched and compiled data for HR budget

May 2004-Apr 2007

RECRUITING MANAGER/TALENT ASSET MANAGER

Concord Management, Ltd. / Maitland, FL

• Planned, directed and coordinated recruitment activities for Corporate Office and FL/GA/MI/TX Regions to ensure the most qualified candidates filled position vacancies

• Supervised two Recruiters and Recruiting Coordinator and temporary staff as needed

• Assisted HR Director with strategic planning

• Developed and delivered management training on recruitment and onboarding processes

Dec 2001-

May 2004

RECRUITING SUPERVISOR

Concord Management, Ltd. / Maitland, FL

• Same as Recruiting Manager with exception of strategic planning

Sep 1999-

Dec 2001

SENIOR RECRUITER

Concord Management, Ltd. / Maitland, FL

• Performed functions to recruit and hire qualified internal and external applicants for Corporate/Regional Offices, Concord communities, CED Construction and related subsidiaries

• Sourced, reviewed and qualified resumes/applications via newspaper ads, no fee agency postings, employment agencies/search firms, job fairs, apartment association postings, etc.

• Requested credit and criminal background checks, completed reference checks and analyzed behavioral assessment results (Activity Vector Analysis) for qualified applicants upon request

• Prepared offer letters and scheduled new hire orientation and Fair Housing training

• Recommended/implemented improvements to hiring process

• Consulted with management on Executive level open positions

• Acted as back up for Staffing Coordinator

• Responsible for job analysis (creating/updating job descriptions and conducting market studies) and compensation analysis (making salary recommendations)

• Back-up for employee relations and supervisory mediations as needed

Aug 1998-

Aug 1999

EMPLOYMENT ASSOCIATE

American Red Cross-Blood Services / Rochester, NY

• Recruited permanent and temporary Blood Services staff for New York-Penn Region

• Successful in reducing position vacancies by 40% in an 11 month period

• Trained and supervised recruitment support staff

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