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Manager Service

Location:
Edmonton, AB, Canada
Posted:
May 22, 2020

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Resume:

Name: Atinderpal Singh Gill Mailing Address: adddip@r.postjobfree.com

Unit.111,2315 Maple Road NW., T6T0S6.

Edmonton, Alberta (Canada)

Contact No.: - 780-***-****

Summary:

Multi-Tasking and cooperative with excellent managing as well as communication skills. Team leader who can organize and execute operations according to the need, with good judgements.

Academic Credentials:

Logistics and supply chain management certificate from MacEwan certificate

Graduation in mechanical engineering from Baba Banda Singh Bahadur engineering college India

Professional Experience:

Current Recruiter:

Circle K: Supervisor (Aug 2019- Present)

Roles & Responsibilities:

1.Forecast, order, stock and merchandise product

2.Ensure prompt reconciliation of store operations paperwork

3.Ensure prompt, efficient and courteous guest service

4.Maintain a clean, guest friendly environment in the store Qualifications

5.Ring customer sales on an electronic cash register

6.Receive cash from customers and give correct change

7.Perform all regular cleaning activities and other tasks that are included on job assignments

Previous Recruiter:

IFB INDUSTRIES LTD as an Area Service Executive (ASE) based in Patiala (June 2017-March 2018)

Area Handled: 4 districts of Punjab (Barnala, Sangrur, Mansa, Patiala)

Products: Refrigerators, Washing Machines-FLT’S & TL, Air conditioners, Dishwashers, MWO and Cloth Drier.

Roles & Responsibilities:

1.Ensure 100% customer satisfaction.

2.To ensure dealer stock defectives to be zero.

3. To Generate Revenue through service centers by selling Accessories and Additives.

4. To generate revenue by selling Annual Maintenance contracts through Technicians.

5.Support & Guide Technicians to resolve major complaints.

6. Found New Ideas for solving problems and increase operational efficiencies.

7.To give quality feedback about product to factory for improvement.

Key Result Areas:

1.Call closer >24 hr. should be 90%.

2.Call closer >48 hr. should be 100%.

3.100% Installation calls should be closed within 24 hr.

4.Revenue per machine should not be less than Rs 100/machine.

5.AMC profit per machine should not be less than Rs 500.

Previous Recruiter:

Whirlpool India Limited: WHSI-Warehouse Service In charge (2014-2017)

Products: Refrigerator DC, Water Purifier, Washer and Air Conditioner.

Roles & Responsibilities:

PRE-DELIVERY INSPECTION AND SEGREGATION

1.Mobilizing resources for shifting products for PDI to the specified area

2.Carrying out PDI as per daily target

3.Segregation of products done as per standard guidelines

4.PDI fallout machines to be labeled as DRE, DGR or DGR 2 and details to be recorded in specified format

5.Sharing of daily PDI report with Branch service manager, Category and M&T representative

COMMERCIAL COMPLIANCE

1.Preparing and certifying for correctness of work order

2.Certifying all reports for onward verification by Branch service manager

3.Certifying all vendor bills and forwarding the same to Branch service manager for approval and reimbursement

4.Preparation of debit notes for onward verification and approval by Branch service manager

5.Settlement of advances for SMR vendor

KEY PERFORMANCE INDICATOR (KPI)

1.Repair target vs actual

2.Cost of repair

3.% Reduction of DRE stocks

4.MIS frequency

5.Chargeback claimed every month

6.MPPR recovery

Skills Acquired:

Technical Skills:

1.Proficient with engineering, design software AutoCAD and CRM.

2.Knowledge of Refrigeration & Air-conditioning.

3.Microsoft Office

4.Proficient in CRM systems (Customer Relationship Management)

Personal & Professional Skills:

1.Multi-Tasking Skills, Analytical & Critical Thinking

2.Data Interpretation, Analysis & Decision making.

3.Problem solving ability, Team Player, Keen observer & learner.

4.Multi-lingual (English, Punjabi, Hindi)



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