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Sales Executive / Customer Service or Operations

Manama, Capital Governorate, Bahrain
to be discussed
May 22, 2020

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PO. Box : **1, Dummaladeniya, Warakapola,

Sri Lanka.

E mail –

Mob : +973-**-***-***

Personal Details

• Name In Full : Delgollalage Poshitha Darshananayana

• Date of Birth : 07th of February 1980

• Age : 40 years

• Civil Status : Married with two kids

• Nationality : Sri Lankan

• Religion : Buddhist

• Attended Schools : St. Thomas’ College – Guruthalawa, Sri Lanka (GCE - O/L) D.S.Senanayake Central College – Tholangamuwa, Sri Lanka

(GCE - A/L)

Professional Qualifications & Experience

• I’m currently working as an Executive –Sales at APL Bahrain representing CMA CGM Shipping Lines, since 01-April-2017 till date, covering below functions/responsibilities., o Visit new/existing customers to market services of the company and to develop import, export market share & increase revenue / volumes of the company. o Coordinate with pricing departments in regional offices and head office to obtain freight rates and negotiate with local customers for their shipping/logistics requirements.

o Communicate with overseas agents to reactivate lost businesses and new business opportunities through sale leads, based on information gathered from local market. o Update regional office with market situations via emails & conference calls. o Handle import key customers (freight collect) of CMA CGM / coordinate with overseas offices for vessel space / equipment allocation based on volume forecast of the client.

o Coordinate with overseas logistics teams for intermodal requirements. o Guide / Assist customer service & documentation team teams whenever necessary. o Handle cargo claims receiving from import customers and coordinate with claims departments and insurance brokers until the file is closed. o Monitor / follow up payment collections in order to meet KPIs set by principals.

• Worked as an Executive - Import Sales and Customer Service at Fakhro Shipping Agency

(Agents for CMA CGM Shipping Lines – Bahrain) from April 2015 until March 2017,

- In addition to the functions / responsibilities mentioned in above, I was also handled o Manifest filling for import shipments.

o Follow up company process for idling full containers. o Assist operations with equipment controlling, system updates and operations activities when required / as backup for Operations team.

• Worked as an Executive – Sales & Operations at Freight Systems Logistics (FSL) in Doha, Qatar (From November 2010, until March 2015), covering below areas. o Visit customers to market Sea, Air and land freight services of the company. o Communicate with existing customers for new business/trade lanes. o Supervise Operation team customs clearance Sea/Air desks and DO counter –consist of 5 employees.

o Liaise with overseas agents/pricing dept. for obtaining freight rates and offer to clients, based on inquires/requirements.

o Follow up payments with customers and collet payments within agreed credit terms. o Communicate with overseas agent and arrange necessary services required for import shipments in receiving side.

o Handle sales leads receiving from overseas agents.

• Worked for Mitsui OSK Lines (Lanka) Pvt Ltd., Colombo, Sri Lanka, as an Executive-Sales from March, 2007 to November 2010, covering below areas. o Freight rate negotiation with Hong Kong & Japan MOL trade/pricing managements for inbound/outbound inquires receiving from the local customers o Develop container inbound/outbound volumes of the line for Japan/FE sector. o Communicated with overseas offices and transhipment ports for securing space on vessels for bookings secured locally.

o Update pricing departments about local market rates condition. o Visit new/existing customers in order to offer freight services of the company. o Overlook operational & documentation process of MOL Consolidation section. o Prepare and present sales performance reports monthly basis to the management.

• Worked for MOL Consolidation Service, Colombo, Sri Lanka. (Consolidation arm of Mitsui OSK Lines Ltd.,) as an Operation Analyst, since March, 2006 up to March 2007, covering below areas,

o Planning of cargo consolidation according to booking instructions receive from garment factories / obtain approvals from regional buyer’s office to move cargoes to respective destinations per buyer instructions.

o Coordinated with Suppliers, Shipping Lines, Freight Forwards and Stuffing Yard to meet set cut-off time for cargo deliveries/containers to CFS/port. o Developed areas to improve process of supply chain and also to minimize operational costs for the company.

o Process pre/post documents as per buyers instructions.

• I was attached to Smart Shirts (Lanka) Ltd., Colombo Sri Lanka as a Shipping Clerk (Since 2003 November up to 2006 March), handled documentation/operations duties related to Air/Sea, export/import shipments.

• Worked as a Documentation Clark at Accord Express (Lanka) Limited, Colombo, Sri Lanka, handled all export and import liner documentation. Educational Qualifications

• 1996- G.C.E. (O/L) Examination -

Subject Results

English Language D

Sinhala Language D

Religion D

Mathematics C

Science C

Social Studies C

Commerce & Accounts C

Music C

• 2001 - G.C.E. (A/L) Examination -

Subject Results

Applied Mathematics S

Physics S

• Successfully completed The Charted Shipbrokers Foundation course-UK in 2006/2007. Key subjects,

o Introduction to Shipping

o Port Agency

• Sat for The Charted Shipbrokers Qualifying Examinations in April, 2008 and got through the subject ‘Shipping Business’

• Successfully completed the Diploma Course in International Trade, Shipping & Logistics conducted by The Institute of Commercial Studies, Colombo, Sri Lanka in 2005.

• Participated 3 days training session in IMDG codes held at Mitsui OSK Lines - Chennai office, India in 2009.

• Participated 2 days training session in IMDG codes held at CINEC Maritime Campus, Malabe, Sri Lanka, conducted by GL (Germanischer Lloyd) Academy, Colombo, Sri Lanka in 2010.

• Have passed ACS (Australian Computer Society) Examination in IT (Fundamentals of IT) Paper I & II and Programming. (IDM – Colombo, Sri Lanka) in 2002/03.

• Very much capable of handling the application software like MS WORD, MS EXCEL, processing data entry & using E-Mails.


• Won the 4th Place/Scholarship at Institute of Charted Shipbrokers (ICS-UK) Examination - 2007 (Index No. : 24267)


• Represented St. Thomas’ College, Guruthalawa, Sri Lanka. in Rugby Football under 15.

• Member of the English Club at D.S.Senanayake Central College, Tholangamuwa, Sri Lanka

• Member of the Science Society at D.S.Senanayake Central College Tholangamuwa, Sri Lanka.

• Participated in the athletic events in annual college/mercantile sports meets. References available on request


I affirm that the particulars furnished above are true and accurate. I assure that I can hold any responsibility and discharge my duty to the best satisfaction of the management. 22/05/2020

(Signature) (Date)

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