PERSONAL PROFILE

Phone #: +971-**-***-****

E-mail: adddg0@r.postjobfree.com

Nationality: Ukrainian

Address: Dubai, UAE

Gender: Female (Not married)

Age: 07/03/1995 (25 y.o.)

PROFESSIONAL ASPIRATION

I will provide the best technical support and customer service to our clients, helping improve their businesses and lives, and strive to solve problems with a positive attitude that spreads to my co-workers. With all of the skills that I currently have based on my experience, I aspire to learn more about product development and be exposed to customer interactions in a deep way. I think this will create a highly sought after type of employee that is in high demand. One with a wide variety of skills that can strategically help companies move forward.

PROFESSIONAL EXPERIENCE

Administrative Assistant – Five Palm Jumeirah – UAE

07/2019 – Present day

•Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

•Providing real-time scheduling support by booking appointments and preventing conflicts.

•Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

•Using computers to generate reports, create presentations, and conduct research.

•Greet and assist visitors.

•Maintain polite and professional communication via phone, e-mail, and mail.

•Anticipate the needs of others in order to ensure their seamless and positive experience.

Guest Relations Executive – Five Palm Jumeirah – UAE

02/2019 – 07/2019

•Welcome guests during check-in and giving a found farewell to guest while checkout.

•Ensuring and providing flawless, upscale, professional and high class guest service experiences

•Handling guest complaints and concerns in an efficient and timely manner.

•Responding to guests needs and anticipating their unstated ones

•Overseeing VIP guests, arrivals and departures.

•Coordinating and multi-tasking job duties in a busy environment.

•Promote all hotel amenities, conveniences and programs offered

•Should possess detailed information about the Hotel, city as well as the competition.

•Establish friendly relationships with regular hotel clients

PROFESSIONAL EXPERIENCE

Head Hostess at Lounge Bar “NEOS” – Address Downtown – UAE 09/2018 – 02/2019

A destination venue that offers panoramic vistas of the cityscape of Dubai, inspiring, art deco furnishings, magnificent service and entertainment, the lounge offers tempting dishes and beverages that are worth splashing out on.

•Take reservations over the telephone, through emails, and in person, and ensure that they are properly recorded into the system.

•Handle follow-up duties to ensure that reservation statuses are managed properly.

•Oversee the seating and menu presentation of all clients to make sure that high-quality service is being delivered.

•Handle guest’s complaints regarding food quality and service ensuring that they are resolved immediately.

•Relay guest’s concerns to servers and the management aimed at ensuring that further incidents are prevented.

•Oversee the cleanliness and maintenance of the restaurant area constantly and consistently.

•Ensure that all supplies required keeping the restaurant frontend running & available at all times.

PA to a President of FC “Sudnobudivnyk”– Mykolaiv – Ukraine

12/2017 – 08/2018

FC “Sudnobudivnyk Mykolaiv” was a professional Ukrainian football team from Mykolaiv. The club started to compete at professional level since the 2016-17 Ukrainian Second League.

•Acting as a first point of contact: dealing with correspondence and phone calls.

•Managing diaries and organizing meetings and appointments.

•Booking and arranging travel, transport and accommodation.

•Organizing events and conferences.

•Managing databases and filing systems.

•Collating and filing expenses.

•Assisting with organization of vehicles, apartments and daily meals for players while traveling for the games.

PROFESSIONAL EXPERIENCE

Waitress at Night Club “Pearl” – Marriott Hotel – Doha, Qatar

10/2016 – 10/2017

•Interacting with the customers by taking their orders, making recommendation.

•Assisting with opening and closing duties, such as preparing and restocking items (straw, napkins, ashtrays etc.)

•Serving them food and drinks.

•Check dishes and kitchenware for dents or breaks.

•Handling multiple tables and tasks in an efficient manner.

•Provide excellent customer service to guests

•Check in with customers to ensure they are enjoying their meal and that there are no problems.

•Providing guests with accurate bills.

•Processing payments and supplying them with whatever they need in a timely manner.

EDUCATION

Admiral Makarov National University of Shipbuilding

Specialty: Management of organization and administration

Bachelor`s degree (2014-2019)

CERTIFICATES

•Basic Food Hygiene from Address Downtown 2018

•Johnnie Walker Training at Path Bar School 2018

•Events Training at Doha Marriott 2017

•Best seller of the month at Marriott Doha 2017

COURSES

First Aid Training Course at Five Palm Jumeirah Dubai – UAE (05/2019)

SKILLS AND COMPETENCIES

Languages: Russian (native), English (fluent), Ukrainian (native)

Other skills and competencies: excellent communication and interpersonal skills advanced MS Office.

Personal Qualities: eager to learn new skills and develop on existing ones; able to remain calm under pressure and in stressful situations; adaptable and flexible to changing work environments; experience working with people from different cultures and backgrounds; able to build and maintain strong working relationships within multicultural teams.

REFERENCES

Available upon request

Contact this candidate