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Manager Project

Wayne, NJ
May 23, 2020

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Vincent S. Tillona, PMP, SMC, AMC

Wyckoff, New Jersey – 201-***-**** –

PMP, Senior Project and Program Manager, Scrum and Agile Master Certified


Sphere Technology Solutions, Hoboken, NJ, September 2019 – April 2020

Sr. Project Manager, Scrum Master, DevOps Manager, and Agile Coach (Consultant)

Professional Services Sr. Project Manager for the implementation of Sphere’s Data Governance Systems that assisted infrastructure and internal risk managers in the oversight of internal permissions for unstructured data, privileged access management, public folders, and other internal data controls

Implementations included 2 major regional banks, a brokerage firm, and a global law firm

Scrum Master and DevOps Manager assigned to the Product Director in the development of system functionality using 17 developers and 4 QA testers (both on and offshore)

Charged with the implementation and improvement of the development team’s Agile performance, including team velocity and accuracy

Led the implementation of separate dev, QA, UAT, limited release, and demo environments to allow for improved development and testing of multiple releases to various clients

As Agile Coach, proposed, designed, and implemented JIRA across the development, professional services, and sales organizations

Bank of America, Jersey City, NJ, February 2019 – August 2019

Agile Coach and Scrum Master (Consultant)

Agile Coach and Scrum Master for the Chief Technology Office charged with applying Agile to CTO Operations. Jira was the tool used for managing work

Led a team of 8 project managers, 4 analysts, governance, 7 relationship managers, and 8 service desk managers (leading a team of 600+ service desk representatives) in the adoption of a scaled Agile Service Model (ASM) with their technology partners and release management

Led release management, release readiness and testing services teams through their Agile adoptions

Fujitsu America, New York, NY, November 2009 – October 2018 (Left due to a 20% workforce reduction)

Served as sales team Project Manager/Strategist as well as SaaS practice advisor throughout

Fujitsu America, Office of the CEO, April 2018 – October 2018

Promoted to Chief Scrum Master/Agile Coach and Program Manager reporting to Director of Operations

Managed $1.5 million firmwide transformation to an Agile DevOps model within a SAFe framework

Chief Scrum Master advising 5 cross-functional scrum teams with a backlog of 120+ user stories each

Led the development of all training materials and training plans

Managed training of 800 users in fundamentals, 150 Scrum Masters, 100 Product Owners, and 20 Coaches

Led the formation and management of a 30-member Community of Excellence to advise the program

Comerica Bank, Detroit, MI (Fujitsu Client), September 2017 – March 2018

Scrum Master

Scrum Master of $3 million budget and team of 6 to design a risk management platform using Archer

Scope included risk management, business continuity planning, and vendor management departments

Fujitsu America, Office of the CIO and Enterprise PMO, February 2016 – August 2017

Program Manager

Managed $5 million budget and team of 57 across 9 projects in consolidation of 2 Fujitsu Montreal offices

Program saved $2 million in year 1 and a projected $5 million per year in years 2 to 5

400+ services moved to data centers in Montreal, Toronto, and Dallas to support maintenance and redundancy

Program consisted of: LAN refresh (team of 9), network refresh (team of 11), server consolidation (team of 7), backup and storage consolidation (team of 5), implementation of 2 internal cloud-based telephone systems (team of 5, reducing telephone costs by $840,000 a year), relocation of Fujitsu’s Canadian call center (60 reps managing over 20 clients with a team of 5), build of retail R&D network supporting 6 $1 million+ clients (team of 7), upgrade of corporate VPN infrastructure to NetScaler (team of 5), optimization of Microsoft Exchange and desktop encryption upgrade for 1000+ users (team of 3)

Fujitsu America, Global Product Services, July 2015 – January 2016

Project Manager, Fujitsu Azure Cloud Conversion

Working with the Global Cloud product team, developed the strategy for converting Fujitsu K5 Cloud clients to Fujitsu’s new Azure product offering

Brookfield Properties, Toronto, Canada (Fujitsu Client), October 2014 – June 2015

Senior Project Manager

Managed budgets of $250,000 to $2 million with team of 4 through all phases of SDLC for projects, including:

oUpgrade of Windows Explorer and Windows 7 for 600+ users

oConsolidation of smaller office relocations

Internalized third-party contracts leading to savings of $1 million in year 1 and $1.5 million ongoing

Managed internal transitions of active directory, access management, and security streams

Sold conversion of 2 third-party services to Fujitsu, leading to $750,000 in revenue over the next 2 years

Fujitsu America Enterprise Services for Citigroup, Inc. (Fujitsu Client), New York, NY

Oracle ERP Infrastructure Upgrade, January 2014 – December 2014

Senior Project Manager

Led the infrastructure upgrade with a $2.5 million budget and a cross-geographical team of 8 engineers

Converted hardware, storage, and networking for an upgrade to Oracle ERP R12 and for related development upgrades to Endeca, MDM, OID/OAM, SOA, Hyperion, Tableau BI, and internal/external access portals

Blue Cross Blue Shield of North Carolina (Fujitsu Client), July 2013 – December 2013

Scrum Master, Infrastructure Stability Program

Managed a scrum team of 5 with a $350,000 budget

Implemented DataPower and Mobius infrastructure upgrades to provide high availability and allow for

the 65% increased growth expected from implementation of the Affordable Care Act

Citizens Bank, Providence, RI (Fujitsu Client), March 2012 – June 2013

Program Manager, Conversion to Managed Services, Virtual Desktop Transformation

Managed the outsourcing of the Citizens Bank infrastructure to Fujitsu Managed Services

with a budget of $8 million, revenue of $15 million over 5 years, and a cross-geographical team of 60

Converted 10,000 user workstations to an Azure cloud environment, reducing client support costs by 82%

Discovered the usage of 350+ applications, remediated and tested 300+ applications, converted all user

data, and managed the training of and communications with all users

Bank of America/Merrill Lynch, New York, NY (Fujitsu Client), November 2009 – March 2012

Program Manager, Performance Lab

Merged the physical labs and processes of 2 legacy performance testing teams of 12 and 18 team members, respectively, resulting in a $1 million annual savings

Managed the creation of 8 standardized tests with 22 types of measurement and performance metrics

Led 23 performance testing engagements

JPMorgan Chase, Jersey City, NJ, November 2008 – November 2009

Senior Project Manager, Asset Management Common Services PMO

Managed a $450,000 budget and a cross-geographical team of 5 in the position and security master, core

messaging, and account management system implementations for an Eagle STAR accounting system

Managed smaller projects, including new DTCC affirmation and trade netting systems

Scivantage, Inc., Jersey City, NJ, March 2006 – October 2008

Senior Project Manager, Deployment and Customer Service

Implemented processes for the continuous flow of defect corrections, system enhancements, maintenance, and compliance requests for 18 major clients with a combined revenue of $6.5 million

Improved productivity 27% and decreased the defect rate by 32%, utilizing a combination of improved QA

practices, resource planning tools, procedural enhancements, and environmental changes

Managed teams of 3 to 6 in customization and implementation of SaaS-based trading systems

Developed statements of work, budgets, specifications, project plans, and end-user documentation

ADP Clearing and Outsourcing Services, New York, NY (and predecessor firms)

March 2000 – March 2006

Vice President, Systems Development, October 2005 – March 2006

Assistant Director of Operations, March 2000 – September 2005

Managed an $6 million budget in securities clearing operation

Liaised with senior operations managers to ensure timely and accurate completion of process automation

Managed cashiering operations staff of 50+, including receive and deliver, government clearance,

foreign securities clearance, transfers, and reorganization

Managed firm administration team of 30+, including PMO, client conversion teams, operations finance, stock record, bank reconciliation, correspondent billing, desktop maintenance, mail, purchasing, fulfillment, business continuity planning, facilities, premises security, records retention, and vendor management

Implemented hot and cold business continuity sites

National Financial Services Co., Fidelity Investments, New York, NY, February 1995 – March 2000

Director of Desktop Technology, Project Manager, and Business Analyst

Managed a $4 million budget in the standardization and support of the firm’s desktop infrastructure with full

redundancy, including servers, workstations, desktop application development and maintenance, quality assurance, integration, hardware and software selection, and purchasing

Implemented a centralized help desk to coordinate service for over 800 workstations

Managed the Y2K software modification, quality assurance, and implementation process

Kemper Clearing Corp, Milwaukee, WI, February 1988 – January 1995

Vice President and Chief of Staff to the Chief Operating Office

Managed a $3 million budget and a team of 25 for the PMO, PC technology and support, telecomm, purchasing,

fulfillment, facilities management, mail, stock record, and account reconciliation

EDUCATION: Bachelor of Science, Business Administration, Cardinal Stritch University, Milwaukee, WI

CERTIFICATIONS: PMP, Scrum Master, and Agile Master Certified

TRAINING: SIFMA Securities Industry Institute, Wharton School of Business

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