Service Manager
Resume:
Mohamed Driss ELLOTFI
Moroccan
DUBAI, UAE
Male
*******************@*****.***
Tourist visa
Experiences
February 2019 – February 2020
Chef de Rang
Michlifen Resort & Golf, Ifrane
Expertise:
o Restaurant Management
o Invoicing and Order Processing (POS)
o Administrative Support
o Full Knowledge of the Restaurant Menu and Dishes mainly Traditional Moroccan Dishes & Tea Missions:
o Engaging and bench mark service deliveries for Residents and Guests. o Execute table services with perfection as per SOP for all restaurant facility at all times. o Communicate on daily basis with staff to ensure a healthy kissflow and maintaining a sense of humour. o Ensure mise-en-place of stations are ready before and mise-en-place is completed after service. o Strong, professional work ethic and demonstrated team player. o Works closely together with other members of the (waiters, kitchen, and management). o Welcoming the guests with a smile, address them by their last name, seating, recommending the specials, knowing personal preferences and felt.
o Communicate all Residents and Guests special requests and dietary requirements with Assistant Restaurant Manager and making an LMO as required.
Summary
An experienced hospitality professional, creative while advising customers about suitable options and sensitive to their demands in order to provide excellent service throughout their experiences. My primary responsibility is to service an assigned station in restaurants, Residence Dining, or special events, ensuring Residents and Guests are consistently provided with courteous, engaging, prompt and efficient service. I ensure excellence in the execution of your luxury dining service standards in relation to all Residents and Guests satisfaction goals. Education
2014 – 2016 Certificate of Internship in FIDUCIARY SERVICES. Degree in catering at the professional qualification center of hotel and tourism (CQPHT ASSILAH).
March 2018 - December 2018
Waiter/Room Service Waiter
Farah Tanger hotel
Missions:
o Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
o Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared. o Installation of the necessary accessories (service tray, necessary table trolley) o Servicing breakfasts, meals and drinks in rooms according to the client's orders. o Checks and fill the mini-bar and ensure payment according to internal procedures. January 2017 - November 2017
Waiter Hotel Restaurant
Chella Tanger hotel
Missions:
o Presenting the menu, take orders.
o Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
o Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
o Follow all companies’ policies and procedures.
o Ensure high levels of customer satisfaction through excellent sales service. June 2016 - August 2016
Waiter Hotel Restaurant
Banyan Tree Tamouda bay Mdiq hotel
Missions:
o Worked with staff of other departments to perform job duties during special events and functions, especially during the opening of the Hotel.
o Promotes a clean, safe and neat environment for guests. o Preforming duties as assigned.
Skills and Hobbies
Professional Skills
o Honesty and Integrity
o Responsiveness
o Knowledge of Food Hygiene
o Communication Skills
o Catering
o Stock Management
o Accounting
Literature
o Diverse Articles and Books
Software Skills
o Word
o Excel
Sports
o Football
o Swimming
Languages
Arabic : Fluent French : Fluent English : Average
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