ANGELICA LOPEZ

New York, New York addd6j@r.postjobfree.com 561-***-*****

SUMMARY

TALENTED ASSISTANT MANAGER WITH SUCCESSFUL CAREER HISTORY OF CLOSING SALES, INCREASING CUSTOMER SATISFACTION AND MENTORING JUNIOR SALES PROFESSIONALS. HIGHLY RESULTS- ORIENTED AND ENERGETIC WITH EXCELLENT INTERPERSONAL AND COMMUNICATION STRENGTHS. SEEKING TO LEVERAGE CAREER BACKGROUND TO TAKE NEXT STEP IN BROADENING CAREER GOALS WITHIN A DYNAMIC COMPANY

Stubbs and Wootton

Assistant manager 06/2017 - 2/2020 Palm Beach, FL

Provided exceptional customer service by greeting, engaging, listening and recommending merchandise based on expert product knowledge and client preference .

Ensured the achievement of personal and store goals, focused on empowering and educating valued sales associates, creating a supportive and positive environment that guaranteed success .

Expanded customer base and consecutively increased monthly sales, organized special events, participated in seasonal fund raisers and trunk shows .

Utilized selling tools and store technology and store technology to sell across all channels effectively.

Demonstrated sales leadership by playing an active role on the sales floor, engaging customer and providing highest level of customer service.

Contributed in merchandising and visual display, created a memorable and beautiful environment that encouraged the customer to interact with the product

Built and strengthened customer relationships, captured relevant data, reached out via e-mail, mobile devices and hand written notes resulting in customer loyalty and increased sales

Participated in developing collaborations with other brands such as J Crew and John Derian

Assisted in the design and purchasing of all store merchandise, ensured timely delivery on all custom orders.

Supported and assisted store manager in all aspects of daily operations, marketing, employee training.

Coconut Company Lifestyle Spa

Spa Manager 01/2015 -02/2017 Delray Beach, Fl

Managed daily operations and led a team of eleven service providers to meet daily sales goals with a strong focus on customers retention.

Trained in Spa booker Software, input all costumer data, scheduled appointments, inventory control, staff shifts, and payroll.

Increased monthly sales by reaching out to local athletes and sports organizations and creating a massage recovery plan with standing appt.

Enhanced team performance to increase sales, scheduled vendors to educate staff on products, manual techniques and best use of spa equipment.

Assisted in marketing, managed website e-commerce, product description, updated inventory and added online booking to increase sales and productivity.

Managed, researched new vendors, purchased, negotiated terms and exclusivity with vendors, insured delivery dates.

Built local community partnerships

Ritz Carlton Spa

Spa Coordinator & Service Provider 02/2013 -12/2014 Palm Beach, FL

Provided an outstanding level of customer care as Ritz Carlton Spa ambassador.

Participated in retail product training, leveraged on knowledge to assist customers and maximize sales suggesting best product to address their individual needs.

Performed all services according to spa menu, Swedish massage, deep tissue, body detoxifying treatments, firming face and body treatments with the use of micro-current, Led light and special lifting massage techniques.

Developed and retained a cult following by providing excellent service, educating the client and sharing genuine passion for health and wellness.

As spa leader trained new staff on protocol and spa treatments to maintain consistency and deliver an outstanding guest experience.

Attended all staff meetings and assisted management as needed.

EDUCATION

Bachelor of Art

SUNY Purchase Purchase, New York

Fashion Institute of Technology New York, New York

Bachelor of Science Nursing

Palm Beach State College Palm Beach, Florida

Currently enrolled

SKILLS

Excellent communication skills Conflict resolution Active listener

Fluent in Spanish Leadership Collaboration

Adept in spa software Microsoft Office Product Knowledge

Critical thinking Love of learning Time Management

Organizational Skills Excel and Power Point Vendor Purchasing

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