Sign in

Manager Service

Qibla, Kuwait City, Kuwait
May 23, 2020

Contact this candidate



Block * St. **, Building 137,Bnied Al Gar, Kuwait

Contact #: +965-***-*****


To pursue a career in an organization where I can utilize my skills and contribute to the growth of the company while helping to create advancement opportunities for myself.

Hotel Concierge

Ramada Encore Hotel Kuwait

113 Jaber Al Mubarak St. Sharq

P.O.Box: 2556 Hawally 32026 Kuwait

September 14, 2019 – Present

*Developed the highest level of communication and customer service skills while coordinating with other departments to insure the highest level of service.

*Assist Hotel Manager and Reception with check-ins and guest phone inquiries.

*Assist Guests with the transportation of luggage and education on all the properties amenities.

*Assist with room tours and room sales

*Clarified features of room and operations of hotel facility.

*Escort incoming hotel guests to rooms.

*Deliver messages and conducted household service tasks.

*Report suspicious behavior of patrons to hotel security personnel.

*Instructing workers in procedures regarding requests from guests, utilizing knowledge of hotel facilities, local merchants and attractions.

*Making reservations and obtained tickets for guests for travel and transportation.

*Gained excellent communication skills through effectively communicating with customers and management.

*Established a strong work ethic in a professional environment.

*Deliver dry cleaning and packages to guest rooms.

*Ensure bell stand, lobby and front desk areas are clean and organized.

*Organizing outbound calls involving questionnaires in various

*Developed trust and rapport with guest in a short period of time.



P.O. Box 48122 Corniche Road 21572 Jeddah Saudi Arabia

July 21, 2016 – July 21, 2018

*Ensure that the work area allocated either guest room, corridor, service area, health club and fitness area, hotel boss offices and hotel public areas is maintained to the highest level of cleanliness according to the company standards, and those of (LQA) Leading Quality Assurance, International Standards Organization (ISO) and comply Saudi health and safety policies, and Sanitation Standard.

*Provide courteous service to guests and respond promptly and tactfully to guest’s enquiries, complaints, concerns and requests.

*Ensure that any guest request received is executed immediately and in a professional and timely manner to ensure guest satisfaction.

*Keep update information of the hotel and every department concerns information such as the locations of restaurants, opening and closing time of service, clubs and all hotel facilities in order to answer accurately and help guests in a quick and efficient manner.

*Being flexible to cover up other side duties in terms of necessary staff back up.

*Responsible for cleaning occupied rooms and vacant rooms including the side duties according to hotel standard by performing such duties like makes bed set up, washes sink, bathtub, toilets, tiles, mirrors and floor.

*Cleans and vacuums carpet and upholstered furniture, dusts and damp wipes furniture, empties ashtrays and waste baskets and trays.

*Replenishes bathrooms and guest room’s supplies.

*Keeping tidies and arranges neatly guest toilet articles on vanity top.

*Cleans and keeps the guest corridors, service pantries and hotel public toilets, service areas neat and tidy at all times.

*Checks and reports any maintenance work required to the Supervisor or Manager immediately.

*Reports damaged or missing items and any suspicious behavior or act of guest to supervisor in charge immediately.

*Fills in the room attendant report with accurate time of entering guest room.

*To reports and handover all Lost and Found articles to Housekeeping Office before end of duty.

*Strong time management skills and proven history of workplace punctuality

*Attention to detail and meticulous use of proper safety procedures

*Experience with a variety of cleaning products and tools

*Good interpersonal and communication skills.

* Knowledge of Computer like, Microsoft word, Microsoft excel and Power point.

and El

TRAINING Attended:

*Prepared Architectural Drawing Using Cad System and Manual Method (AUTO CAD)

TESDA Tabang, Guiguinto, Bulacan Philippines

October 29 – November 24, 2015

National Certificate II

*English Language

TESDA Tabang, Guiguinto, Bulacan Philippines

Sept.22 – Oct. 16, 2015


Electronics Communication Technology

Bulacan State University Philippines


Personal Data:

Age: 28 years old

Birthday: December 23, 1991

Height: 5”6

Weight: 65kg

Civil Status: Single

Citizenship: Filipino

*Mr. Arafa Mashaly

Reservation Manager

504 97207

*Mr. Adel Kayed

General Manager

556 15562

*Ms. Jofilla Periera

Housekeeping Manager

504 48757

I hereby certify that the facts given are true, correct and done with the best of my knowledge.

Mr. Jerald San Diego Arada







Contact this candidate